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“The WRONG hotel welcome palace!”

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Hotel Welcome Palace
Ranked #330 of 779 Hotels in New Delhi
Reviewed 13 November 2008

My buddy and I were working in Indonesia, and decided to take a weekend trip to see the Taj. He began researching places to stay, and came upon one online that looked great (hotelwelcomepalace.net). When he booked it, he accidentally went to hotelwelcomepalace.com, and we ended up here.

When we arrived, weary from our flight and ordeal with customs around 3 am. We knew to expect to bargue for everything, but nothing would prepare us for this place. This place was very "it's ok..." about everything. For instance, we asked for a couple sealed bottles of water, and we got refilled bottles. "It's OK..." yeah, no can we please get some SEALED bottles... "grumble...."

Being from the west, we were suspicious of them wanting to hold our passports, and I think they decided to get back at us for that.

So they showed us to our room. Dirty walls, floors, bathroom was ok, but we were just like, well it's India, we will survive, just staying one night then off to Agra....

We had to bargue to get ourselves an extra matress for the floor (my bud had asked for a room w/ two beds, we got a single queen haha). Finally, after we were situated and had just fallen asleep, they come banging on the door to move us to a different room. 3 or 4 floors up. In the middle of the night! TO AN EVEN DIRTIER NASTIER SMALLER ROOM!!!!!

My friend and I looked at each other as soon as they left the room, and decided to not even try with this place. We just walked downstairs, told them to call us a cab and checked out of this worthless place.

We ended up just splurging and staying at the Intercontinental! Much more expensive, but after this ordeal, the cleanliness and courtesy and amenities were worth the high price.

Please, whatever you do, doublecheck your web address before you book!

  • Stayed: August 2007, travelled with friends
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3  Thank paulevans76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 21 of 31 reviews

Reviewed 13 October 2008

This hotel is really very bad. I strongly reccomend to avoid it.

  • Stayed: June 2008, travelled on business
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2  Thank Andreanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2008

Was there in late evening. Our Id was asked at the hotel and then transfered to room after check in which was express and took 5min only.By the time welcome drink was served. After check in 2 bottles of mineral water was served with fruit basket to our room. We were hungry when we checked in the hotel so ordered the dinner which was served in 15min, & we really enjoyed the food. Next day on asking hotel for sightseeing hotel arranged it for 3 days. Delhi Sight Seeing/ Agra same day tour & shimla 2 days. We hired the cab from hotel at 7 Rs. km which was new santro. Hotel had free internet for there all guests staying.Hotel have just opened there Resturant which was upto 12 mindnite & room service 24 hrs.Hotel had electric back up too. Staff was very very friendly & obiedient. Over all liked it very much.

  • Stayed: June 2008, travelled with family
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1  Thank and_one_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2008

Please, please PLEASE do not stay at this hotel!! If you already made reservations, cancel them!!!

I stayed here for two nights, but looking back I cannot believe I stayed there that long.

The first room we were in was very dirty, had holes in the wall, and no windows! After inspecting the room further we found rat droppings on the nightstand and on the floor. We figured, whatever we are in india you just deal with it, but later on when the rat actually appeared from the wall we couldn't handle it anymore. We asked to be switched to a different room, after management made us feel stupid for asking such a ridiculous request. Our next room was nicer, but the bathroom had only a trickle of running water and the window overlooked a very noisy and highly used alleyway. The first night we were there, a musical performance went on all night outside of our window. We would have moved the next night to a different hotel but seeing as we got 2 hours of sleep the night before and had spent ALL day traveling to and from the Taj, we really just wanted to get to bed.

I never took my socks off the whole time because the floors were so gross... in fact i threw them out before coming home.

The management also changed our rates upon checking out. We had a pre booked rate from the manager of the hotel but when we checked out they added a bunch of taxes that we were never told of, even though our pre booked rate supposedly included all taxes.

Please, do not stay here. There are plenty of other hotels in the area, and make sure to ask to see the room before you stay there!!!

  • Stayed: September 2007, travelled as a couple
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3  Thank Drizz1129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2007

I join the opinion of the others - it was a horrible experience. The rooms were horrible. Staff was sooo rude! They also had organised airport transportation for us even though we didn't even talk abt that with them and then afterwards tried to charge us for that! The rooms were horrible soo dirty and disgusting, + only cold water etc. I also agree one who wrote that I don't think the rooms had ever been cleaned.. After one night in the morning one of the staff members is knocking our door and says that we need to change our room that it's booked to some other people. Excuse me?? Then this guy tells that the room that we had booked wasn't available when we arrived so we had a got better one..Yeah right! A better one can this get any worse even.. In the end we just left from the hotel and moved to another one. I do think that the best area to stay is Paharganj - there you can find much selection. It might be a messy area but it's located also perfectly. Easy access to metro.

  • Stayed: January 2007, travelled with friends
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2  Thank traveler_alysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2007

We have just returned from a trip to new delhi. We stayed in this hotel for most of the time and had the worst experience there! When we first checked in, we asked for the exact pricing of the rooms and cabs etc... so that we don't get conned later on. We then arranged for a cab to take us to the train station the next day and a wake up call at 4:30 am. The next day, we wake up at 4:45 because there was no wake up call! When we finish pack up our things and go downstairs at the reception, we find that no taxi has been arranged! When we ask the manager, he tells us nothing has been written in the books! He then arranges a taxi for us and bills us Rs 750 for it instead of the Rs 500 that he told us before and says that he is giving the 'big' cab!

When we returned from our trip from kanpur, we waited at the platform 12 of the train station for a person with a board with our names( this also was arranged earlier with the hotel) After waiting for 15 minutes and seeing that no one is coming, we decided to arrange for the cab ourselves and return to the hotel. Now on the day that we are returning ( i.e. checking out) the bill contains 1 taxi for the day at the train station together with parking costs etc... when we were not even provided this service from them! Then, for the cab to go to the airport he charges more than he agreed upon beforehand.

Then, another thing i did not like at all in this hotel is the fact that the waiters keeps pestering us for giving them tips. When we first checked in, being all guys, we carried our luggage to our rooms ourselves, however, the waiters would just come to our rooms with towels, and i don't know for what reasons and stay there for long time waiting for their tips! One of them even asked me directly if we are going to give them something before going! That shocked me the most! A tip is given if you think that the service was good and it shows that we liked it, but these guys make it seem as if that the tip is compulsory whatever the type of service you get!

Finally, i would not recommend anyone to go and stay in this hotel unless you like to be ripped off and conned! This place has its location as its only good point, the attitude of the people over there are just disgusting! The rooms are very badly maintained with no hot showers and badly done electrical installation!

  • Stayed: October 2007, travelled on business
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3  Thank MRMadhav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2007

Don't be fooled by the name of the Hotel... You would neither be welcomed properly... nor it is a Palace whatsoever... In fact, it's the total opposite...

I don't know if the owner ever says anything true in his words... Everything you ask is "OK" but without any concrete actions... No wake up calls that has been confirmed on the eve by him...

Cabs... lol, I could write a book about this part... Well, in brief... Cabs scheduled on the eve are nowhere to be found at the said time! Tadaaaaaa!!! The owner didn't write it in whatever book! And the price... once he knows you got no other choice than taking the cab he would propose because of time constraint, the price keeps on rising...

The rooms are among the worsts I've ever seen... I've been to many hotels with the same budget or even less... but this one is one of a kind... The electric wiring seems so dangerous, just mere connections between wires... Beware, you could be electrified! The hot showers were never hot... even if you asked them to put the roof boiler on... I wonder if the bedsheets, glasses, bathroom are ever really cleaned...

Well the only good thing in choosing this hotel is that it is near the Metro and the shopping area of Karol Bagh...

But if I were you, and want value for money, I would avoid it at all costs!!!

P.S. Beware of the lift also! It can close on your limbs!!! Better you climb up the stairs to your floor... You've been warned... ;)

  • Stayed: October 2007, travelled on business
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2  Thank Yashvinrcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Welcome Palace

Address: 17A/12, W.E.A., Gurudwara Road, Opp. Jessa Ram Hospital | Karol Bagh, New Delhi 110005, India
Region: India > National Capital Territory of Delhi > New Delhi > Biden Pura
Amenities:
Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#67 Spa Hotel in New Delhi
Price Range: £30 - £40 (Based on Average Rates for a Standard Room)
Number of rooms: 24
Official Description (provided by the hotel):
Welcome to Hotel Welcome Palace an excellent place to stay in five varieties of accommodations ranging from economy to luxury. Ideally located at best commercial area in city i.e.karol bagh. A nicely decorated lobby to welcome you with all grace and honour wit a promise to take care of every small requirements.We do not have link with any other property of same name. ... more   less 
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Also Known As:
Welcome Palace Hotel

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