My daughter, due to a domestic schedule change, could not access the lounges because security would not allow check in until 3 hours prior to departure. She was stuck at the airport with a wait time of 18 hours. we decided that she should check into a close airport and after a number of phone calls the Holiday Inn proved to be most responsive and helpful.
The combined team of Mr. Vijayananmaran (Director of Rooms) and Rahul (Travel Desk Executive) went to the airport to help her get accurate answers about her onward flight and escorted her back to the hotel. It was no way as simple as I am explaining but the confusion and poor airport service is not my focus. The importance and reason for this review is to commend both of these gentlemen for their extraordinary effort to help a stranded young traveler.
I have traveled the world and had many positive experiences but this show of humanity was way beyond expectation. The Holiday Inn should be proud to have these two employees in their roster.
I hope that someone at Holiday Inn is watching the social web for both positive and negative comments or reviews and will see this and bring it to the attention of the proper bigwigs.
I thank both gentlemen for making my evening, half way around the world, one with no worry. You acted in a true and pure spirit seeking nothing in return.
Would I have my daughter stay there again? I am looking forward for the family to stay there when we visit next. My daughter will leave her own review but I am sure it will be a five star rating.
- Official Description (provided by the hotel):
- Stay at the Holiday Inn New Delhi International Airport for convenient access to the airport, South & Central Delhi and Gurgaon industrial and financial center of Haryana. The hotel is ideal for business, leisure and transit travelers. Facilities includes a choice of 3 dining options, round the clock room service, complimentary internet access and both ways airport transfers on qualifying rates. Leisure facilities include a Spa and Salon, outdoor swimming pool, fitness center accessible round the clock, a souvenir shop and a convenience store as well as a 24 hours transportation desk. The adjoining Aerocity metro station provides quick and efficient access all day to areas like Connaught Place. The service of liquor is prohibited in various hotel premises including us in regards to the recent ban by the Supreme Court. ... more less
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