We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“wonderful hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Shangri-La's Eros Hotel
Ranked #25 of 779 Hotels in New Delhi
Certificate of Excellence
Reviewed 6 May 2012

nice hotel in New Delhi, India. The staff was very accommodating and the rooms very clean. I would stay there again. good price for such a good hotel..I would recommend this hotel.

  • Stayed: May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank primadonna1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2,982)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,293 - 2,299 of 2,982 reviews

Reviewed 30 April 2012

We stayed here on our last night in India. It is a very beautiful hotel situated almost in the heart of ND. Surprisingly it is surround by green on almost all sides. A Metro station is very close (Patel Chowk) and the airport express Metro is also not far - we paid INR 150 for a taxi.
If you like old style hotels, you will like the Shangri-La.

Room Tip: Ask for an upgrade to the Horizon Club level...we got one for INR 2.500.
See more room tips
  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Hugo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2012

Great hotel, definitely a 5 star, but equally overpriced with their London Counterparts. Both cities have a lot in common, being congested, noisy, dirty and depressing.

The Hotel is very central, close to Delhi's financial, commercial and business center. The hotel has a well equipped gym, and spa facilities. Rooms are reasonably sized, clean, beds are very comfortable. Bathrooms have glass screens with a roll down screen.from which you can watch the large LCD Television screens while taking a shower,

Hotel bar was nice but pricey. Dined at the Oriental Restaurant, food was good but overpriced. There are many good restaurants in Delhi, good food and better value. Check out the TripAdvisor forums and you won't go far wrong. I was only there for 6 days, and ate at a different place every night, all were good.

When you check out you have an additional amount called a luxury tax added to your final, which is not very clear. This amounts to 15% - 17% of your total bill, unsure what the exact amount is as every hotel seems to have a different rate.

Adopt a siege mentality by anticipating being ripped off from vagabonds to Central and state governments, Have your wits about you. India may be a new economic superpower but corruption is accepted pass and parcel of daily life just like tube strikes in London.

  • Stayed: December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sony100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2012

My wife and I stayed at Shangri-La’s Eros hotel in New Delhi for a couple of days in April 2012. I booked the hotel online on Agoda and it cost 475 USD for two nights for the superior room. I travel a bit for work and pleasure and I have stayed at various 4 and 5 star hotels around the world just to give you an idea about the background for this review.

We normally just use public transportation to get from the airport to our hotels but as this was our first time in India and since we had such a short time in Delhi, we decided to pre-book transport from the airport to the hotel and combine this with a half day tour afterwards. The trip from the airport to the city takes 30-45 minutes depending on where you are going and how heavy the traffic is. You can arrange for transportation through the hotel but I think it was a bit expensive (costing about 3000 Rupee – (60 USD)) – but if you want to really live it up you can be fetched by the hotel’s Rolls-Royce if you pay for it ;-)

When we arrived at the hotel there was an inspection of the car before entering the hotel area and before entering the hotel we also had to go through a security check including scanning of bags and metal detectors. I have to say that the check was pretty superficial. I was a bit disappointed when entering the lobby as it didn’t have the signature scent that I feel one finds in other Shangri-La hotels that I have stayed at.

Check in was pretty quick but I was told that I had to pay extra as I had only booked a room for 1. I reminded them that as a Golden Circle Jade member this is one of the benefits. I also asked about breakfast and reminded them that this was also a Jade member benefit and they agreed to that. The lady that checked us in also took us to our room 1014. We also got a complimentary gift of two Kingfisher beers, Perrier water and some chocolate – it was great of them to give us a room so early in the morning (we arrived at about 9 am). When entering the room the floor was in large black tiles but it went over to a carpet as you stepped into the bedroom. There was a height difference between the tiles and the carpet and I kept stepping on it for some reason. In the hall there was a wardrobe with two robes, enough hangers, a mini safe (large enough for a laptop and with a socket to plug the laptop in) and there was also an iron and ironing board. The small mini fridge included soda and beer and a coke was about 200 rupee (about 4 USD).There was also a water boiler in the entrance and a selection of tea/coffee – and the drawers included coffee cups and glasses. As tap water is not recommended to drink we got two big bottles of complimentary water each day.

The room itself was in cream and yellow colors with dark furniture – one desk and chair and one small table with a chair and stool. The main feature in the room was the HUGE king-size bed which was firm but comfortable. A lot of downlights and lamps filled the room with enough light. The flat screen TV was mounted on the wall and it was a bit to the left of the bed – it would have been great to be able to pull out the screen to see it directly from bed. There were a number of local and international TV channels. One thing that was slightly annoying was the smoke detector on the ceiling directly above the bed – the blinking seemed to light up the room and woke me up in the middle of the night. The aircon seemed to work fine even if it did get a bit hot in the room at night.

The bathroom was in white and black tiles and included a sink, toilet and bathtub with a shower option. As per the new trend, there was a window between the bathroom and the rest of the room but there was also a blinder that could be pulled down for privacy. As usual at Shangri-La there are lots of amenities but the brand of shampoo etc was not the same as I have seen in Asia-Pacific – maybe that have changed it recently? But other amenities included shower cap, toothbrush, sewing kit etc. A cool detail is the heat in the mirror that prevents it from steaming up when taking a shower. The shower curtain worked out pretty good but make sure you have one curtain on the outside and one on the inside to prevent minor flooding ;-)
The view from our room was towards Windsor place – basically a large roundabout and towards Le Meridien hotel. Even if there were lots of traffic on the outside, it was not disturbing at night.

The breakfast buffet was very good – they had a great selection of cereal including granola, muesli and fruit. There was also staff at all stations to provide us with fresh juice (even a mix to your liking), waffles or pancakes, eggs the way you like them etc. There was also a good selection of local breakfast dishes but also bacon, sausages etc. Basically this place had all that I could think of having for breakfast. The staff did seem to get a bit stressed out when the restaurant was completely full and on two mornings we were placed at a table where someone had already been assigned. This lead to a bit of discussion between the waiters and the welcome staff in the restaurant but staff in general were very helpful and brought us the food that we ordered. Note that you can also sit outside near the pool area to enjoy your breakfast.

The pool was reached by taking the lift to the lower ground level and it was a large pool with depth of 1.35 meters. When we were there pool seem to go into shade at about 4.30 PM – and you might have to fight for your place in the pool as there were lots of pigeons that seemed to enjoy taking a dip! We also tried out the spa at the hotel and we enjoyed some Indian massage. 1 hour of massage was 3900 rupee (75 USD) according to the spa menu but when we were done with the treatment we found out that this was excluding taxes so it got closer to 5000 rupee (95 USD)– so this is something to keep in mind!

The concierge was very helpful and helped us book restaurants and they also made sure that taxi drivers understood where we wanted to go and they gave us a Shangri-La business card that we could use in case we needed to call the hotel for assistance. I also got help from them to buy a local sim card to be able to call locally without breaking the bank. The shopping arcade in the lobby was a bit of a joke – only two stores and not much happening. And every time you enter the hotel you have to go through a security check.

Location of the hotel is pretty good – located half way between Rajpath and Connaught Place in New Delhi, it is in one of the better neighborhoods of the city. You can actually walk to the places mentioned above but if you do this you must be prepared to be mentally “assaulted” on the way by the auto rickshaw drivers, by beggars and by “accidental” friendly people that want to show you the way to a shopping mall that is very cheap.

Conclusion
Shangri-La hotels are normally a safe choice and the Shangri-La in New Delhi did not disappoint in any way. We had a great stay there and I can’t think of many things that could be changed to make the hotel any better. If you are going to Delhi and want to pay for a 5 star hotel you should really consider Shangri-La Eros.

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank gardkarlsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2012

This was our group's second stay at this hotel and it never disppoints. Well appointed rooms, great conference facilities, sensational dining options and central to everything we needed.

The breakfast selection is amazing and the service is some of the best we have experienced traveling around India. The staff in all departments were always very polite and friendly.

The closeness to the markets is also a bonus for those in India on business with only very limited time to get some souvenirs.

Another great stay and we will definitely be back again.

  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KarynB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2012

This was booked as part of a private tour and it was just what it said on the label. Clean, efficient city hotel

Room Tip: Just find one where the keys work!
See more room tips
  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DianafromShropshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2012

I stayed here recently for 3 nights on club level, and it was wonderful. Service was amazing, staff superb, special mention to Lucky the bread man, for his friendly and attentive service, and the sous. Her operating the fresh made juicing machine. Have th carrot and apple combo, and you will be very happy. I think his name was nickos, and his attention to detail and service was great.

The room was nice, not huge, but had lovely thick robes, great towels, fab toiletries, the spa and sauna areas were Very very clean, and Relaxing in a zen like way. You must try the shower there with 16 shower heads oh my.

Club level gives you tons of food, breakfast, afternoon tea with lots of food, happy hour, again with food enough for dinner, to. The pool area was OK nothing special and the hottub is very cold, these are small but definite matters that need attention to. Hot tub sold be hot, and there sold not be children in it either.

Doormen, concierge again very helpful. Very stong and good security which may bother some but which I like. Good location, beautiful lobby. Front desk a little unfriendly at times depending on who you were speaking to. One odd thing/ I cld never get anyone to answer the phone for a morning wake up call, but there is a great alarm clock in the room.
Would highly recommend this hotel.

Stayed: March 2012
Thank momtoemma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New Delhi hotels
Le Meridien New Delhi
#20 of 779 in New Delhi
3,125 reviews
The Lalit New Delhi
#37 of 779 in New Delhi
4,316 reviews
The Leela Palace New Delhi
#1 of 779 in New Delhi
3,080 reviews
Show Prices
Show Prices
Show Prices
Taj Mahal Hotel
#12 of 779 in New Delhi
2,216 reviews
Hyatt Regency Delhi
#48 of 779 in New Delhi
2,540 reviews
Chanakyapuri/Lutyens' Delhi
Taj Diplomatic Enclave, New Delhi
Show Prices
Show Prices
Show Prices

Been to Shangri-La's Eros Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi > Connaught Place/Janpath
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#16 Spa Hotel in New Delhi
#20 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
Price Range: £122 - £277 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
Located in the heart of the premier business and commercial district, Connaught Place. Within close proximity to Parliament, Central government & key corporate offices, the iconic India Gate, Janpath- the shopping helm of Delhi city center. The hotel's new rooms provide fresh and contemporary stay experience with unique design offerings New Delhi's sole split level Horizon Club Lounge offers panoramic views of the city's historic district with exceptional service to discerning guests. Guests can indulge in varied culinary experiences such as our iconic Shang Palace and the hot spots of Delhi – Tamra, Grappa and Sorrento over looking lush green gardens & private dining. Our opulent ballroom and multiple meeting spaces with natural light and adjoining open terrace makes the hotel a preferred choice Our world renowned Chi, The Spa, the first in New Delhi, uses natural products to provide revitalizing and therapeutic experiences. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Southall Travel, Hotels.com, Agoda, Shangri-La Hotels and Resorts, TripOnline SA, Ebookers, HotelQuickly, 5viajes2012 S.L., getaroom.com, Evoline ltd and Cancelon so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Hotel Shangri La Delhi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing