This hotel looks very nice at first sight; large and shiny lobby, a lot of staff, beautiful outlets.
The problems start when you use it. Nothing major I have to say, but it is frustrating to see that everywhere in the hotel you never, never get a 5* service!
Every morning at breakfast I need to ask twice for my coffee (4 days in a row)...I ask the person who seats me, go to the buffet and then ask again to someone else to have it...
Spa: I book a 1h massage, they put me in the cabin in front of the gym and during the massage I have a mix of relaxing music with disco music coming from the gym whose door is wide open! The trainer is there but...
Reception: i need a copy of my passport first page... Just 1 copy! 1 piece of paper! No...they send me to the 1st floor at the business centre just to get 10 rupees!
Concierge: you ask for something? They call the number and give you the phone!! Just do it!
Want more? Internet works "sometimes" and room walls are thin as paper.
One very positive note: the chinese/thai restaurant on 1st floor! Great food and FINALLY a five stars service!! An oasis in the desert!
- Official Description (provided by the hotel):
- Located in the heart of the premier business and commercial district, Connaught Place. Within close proximity to Parliament, Central government & key corporate offices, the iconic India Gate, Janpath- the shopping helm of Delhi city center. The hotel's new rooms provide fresh and contemporary stay experience with unique design offerings New Delhi's sole split level Horizon Club Lounge offers panoramic views of the city's historic district with exceptional service to discerning guests. Guests can indulge in varied culinary experiences such as our iconic Shang Palace and the hot spots of Delhi – Tamra, Grappa and Sorrento over looking lush green gardens & private dining. Our opulent ballroom and multiple meeting spaces with natural light and adjoining open terrace makes the hotel a preferred choice Our world renowned Chi, The Spa, the first in New Delhi, uses natural products to provide revitalizing and therapeutic experiences. ... more less
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- Also Known As:
- Hotel Shangri La New Delhi
- Hotel Shangri La Delhi
- Shangrila Hotel
- Shangri-La Hotel New Delhi