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“A good hotel that lives up to the brand standard”

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Shangri-La's Eros Hotel
Ranked #30 of 716 Hotels in New Delhi
Certificate of Excellence
Berlin, Germany
Level 6 Contributor
142 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
“A good hotel that lives up to the brand standard”
Reviewed 17 November 2013

Despite the name (which makes you think of a cheap love hotel) it is a top standard Shangri La hotel that holds up all values of the brand - well qualified and friendly staff, top services, a wonderful spa and pool, high quality restaurants and a decent rooms. The location is good, the price too so I would have no hesitation to stay there again in future!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hbdutytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 18 November 2013
Dear Guest,
Thank you for choosing Shangri-La's - Eros Hotel, New Delhi as your preferred hotel and taking time out for sharing your valuable feedback with us. We are delighted to know that we were able to meet and exceed your expectations during your stay.
We are also happy to know that you enjoyed dining at our restaurants, gratifying to learn that you found our Swimming Pool and Spa to your satisfaction and our location good and we offered great value in terms of price.

Your wonderful comments have been shared with the entire team.

If your travels bring you back to New Delhi, we sincerely hope you will choose to stay with us again.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,701 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Oxford, United Kingdom
Level 4 Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 November 2013

Nothing but the highest praise for this hotel and all the staff, from the minute we were welcomed at the airport to being waved goodbye, nothing was too much trouble for anyone. If I was ever to return to Delhi I wouldn't look at booking any other hotel. Location wise it was a 10 minute walk to Connaught Place, if you were allowed to walk, plenty of rickshaws and taxis available, India Gate in close proximity and roughly 30 minutes from the airport. It just worked as it should, no problems, fuss or bother.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Anders B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 18 November 2013
Dear Guest,
Thank you for taking time out and sharing your positive and valuable feedback with us.
We are pleased to know that you enjoyed your stay at the hotel and we were able to meet and exceed your expectations through our services and you appreciated the positives of being centrally located in New Delhi.It is very heartening to receive such wonderful response and I have shared the same with my colleagues.

In case your travels bring you back to New Delhi, we hope you will chose to stay with us again.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogota
Level 1 Contributor
4 reviews
Reviewed 14 November 2013

I can only describe my experience here as exceptional. I travel a lot and stay in many hotels and without doubt this hotel is one of the best out there. The service, quality and facility is as good as any you'll find. The staff are fantastic. I was with my wife and other family and when we had a minor medical incident, the staff response was top notch. The quality of food and choice in the restaurant was also fantastic. Value for money and puts many international hotels to shame in what can be included in your room rate. I will definitely make Shangri La Eros my preferred hotel for future visits to Delhi

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Hari G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review, 15 November 2013
Dear Guest,

Thank you for choosing Shangri-La's - Eros Hotel, New Delhi as your preferred hotel and taking time out for sharing your valuable feedback with us. We are delighted to know that we were able to meet and exceed your expectations with our hospitality and services especially through our staff's responsiveness in providing immediate medical assistance.
It is a pleasure to know that you enjoyed dining at our restaurants, 19 Oriental Avenue and Cafe Uno.

Your wonderful comments have been shared with the entire team.

My team and I look forward to welcoming you back at Shangri-La's - Eros Hotel, New Delhi during your next visit!


Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 November 2013

Stayed at the Shangri-La Ero's hotel for 4 nights.
Amazing staff, so friendly and helpful. I needed to go to a pharmacy to get a prescription and they offered to pick it up for me. Once they had the prescription they called me in my room and told me to come down and pick it up!
The rooms and washrooms are so clean, beds were very comfy, we had the best sleep!
There were 3 ppl in our room, when we checked into our room a cot was already set up for the third person to sleep in.
Another thing I really liked was they provided a cab service that is linked to their hotel, so it is safe to take a cab that they call in for you. Once you get into the cab they give you a card with the cab number on it and tell you to call their number if there are any problems infront of the cab driver.
If you don't want to take a cab you can use the hotel car service, which is quite pricey...i believe it was about 4000 rupees for 4 hours. A lot cheaper to use the cab service.
We had dinner at the hotel buffet a couple of times, again, quite pricey but food was delicious.
We would usually head to mcdonalds for breakfast, just jump into a 3-wheeler and its about a 4-5 min ride.
This is a 5 star hotel with 5 star service, and I can't wait to come back and stay here again some day.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amanda_b_12154943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 14 November 2013
Dear Guest,
Thank you for taking time out and sharing your positive and valuable feedback with us.
We are pleased to know that you enjoyed your stay at the hotel and we we were able to meet and exceed your expectations through our services particularly the response from our concierge to get your items from the local pharmacy very promptly and the efficient cab service associated with our hotel. It is very heartening to receive such wonderful response and I have shared the same with my colleagues.

In case your travels bring you back to New Delhi, we hope you will chose to stay with us again

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 November 2013

Excellent service. Fabulous breakfast. Delicious food and pastries.

I would have given this hotel 4 stars except there was one issue. We were traveling as a family with our 2 young boys. We were counting on a pool. The pool was operational, but the water was freezing (in both the pool AND hot tub). We were told that the heating mechanism was broken (I can't remember if a guest or staff member mentioned this to me). Our boys tolerated it for about 10 minutes which is better than nothing, but we really would have liked for them to get there energy out for a longer amount of time. I couldn't get in - it was just too cold.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bernadette623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 12 November 2013
Dear Guest,

Thank you for choosing Shangri-La's- Eros Hotel for your recent stay and taking time out for sharing your valuable feedback with us.

We apologize for the inconvenience caused to you and your family due to the temperature of the water in the swimming pool and the hot tub. Unfortunately we do not have a heated pool but your comment about the hot tub has been noted and addressed.

In case your travels bring you back to New Delhi, we hope you will chose to stay with us again

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pondicherry, India
Level 1 Contributor
4 reviews
Reviewed 10 November 2013

I stayed for two days.The breakfast was excellent. The room was spacious and very comfortable. Toilets clean and neat. The restaurants are top class. The business center and the halls were well arranged and spacious. The best part of the hotel stay was the warm and friendly staff-from the door man to the front office manager.one of the most friendly and helpful personnel I have ever come across.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cardiodocs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this review, 13 November 2013
Dear Guest,

Thank you for sparing time and sharing your wonderful feedback with us. We feel truly privileged to know that you had a pleasant stay and we were able to meet and exceed your expectations with the hospitality and services provided.

We are delighted to know that you found the rooms spacious as well as comfortable and our restaurants, 19 Oriental Avenue and Cafe Uno excellent, where you particularly enjoyed the breakfast spread.

Your encouraging feedback has been shared with the entire team.

Incase your travel brings you back to New Delhi, we would love to welcome you back at Shangri-La's - Eros Hotel, New Delhi!

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
2 reviews
Reviewed 8 November 2013

A good hotel with good infrastructure and ideal location in Delhi with a courteous staff.However, there is a limited choice for veggie food.Nothing stood out as very outstanding versus hotels in the same class.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Sudhanshu P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 12 November 2013
Dear Guest,

Thank you for taking time out and sharing your positive feedback with us.
We feel truly privileged to know that you liked the hotel and the services provided by my colleagues. We have noted your valuable observation about the vegetarian food and the same has been addressed.

In case your travels bring you back to New Delhi, we hope you will chose to stay with us again

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La's Eros Hotel

Property: Shangri-La's Eros Hotel
Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#19 Spa Hotel in New Delhi
#20 Business Hotel in New Delhi
#21 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 
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Also Known As:
Shangri-La Hotel New Delhi
Hotel Shangri La New Delhi
Hotel Shangri La Delhi
Shangrila Hotel

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