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“Wonderful & Great Experience”

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Shangri-La's Eros Hotel
Ranked #25 of 779 Hotels in New Delhi
Certificate of Excellence
Reviewed 26 January 2014

I stayed at this hotel for 3 days, it was a very glorious experience, the rooms are beautiful, the maids are great, and always left you little animals made out of towels on your bed, the view from my room overlooking the city was breath taking especially at night.

All of the restaurants were very good and the taxi drivers were very pleasant and helpful. the front desk staff was always polite and help in setting up my wifi and computer.

Next t time you are going to Delhi check your self into this hotel I assure you that it will be a great experience

Rosemarie

Room Tip: Ask for a room over looking the city where you can see the Indian Gate at NIGHT
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  • Stayed: November 2013, travelled as a couple
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Thank Rosemarie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 29 January 2014

Dear Guest,

Thank you for recommending and sharing your wonderful feedback on your stay at Shangri-La's - Eros Hotel, New Delhi.

We truly are delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. We are happy to learn that you found the rooms well appointed with stunning views of the city, housekeeping services affable, front office staff courteous and the food at the restaurants - Cafe Uno and 19 Oriental Avenue delectable.

Your encouraging comments have been shared with the entire team and we look forward to having you stay with us again at Shangri-La's - Eros Hotel, New Delhi.


Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,978 - 1,984 of 2,982 reviews

Reviewed 26 January 2014

Very good hotel, my partners recommended this hotel and they were 100% right - the breakfast was very good, spa - fantastic, service very good! It is a pity that I could not walk but the hotel was very close to all administrative buildings!! very location!!!

  • Stayed: June 2013, travelled on business
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Thank ajunior13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 27 January 2014

Dear Guest,

Thank you for recommending and sharing your delightful feedback with us on your stay at Shangri-La's - Eros Hotel, New Delhi.

It gives us immense pleasure to know that we were able to meet and exceed your expectations through our hospitality and services. We are happy to learn that you found our hotel centrally located, in close proximity to the government's administrative offices, enjoyed the breakfast spread at our All Day Dining restaurant Cafe Uno, had a blissful experience at The Spa at Shangri-La and found the service standards exemplary.

Your wonderful comments have been shared with the entire and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2014

I stayed at this hotel on business for 6 weeks. The rooms are very clean, the staff was there to help in anyway possible. The front desk staff ...AMAZING. they helped me with any concerns as well as assist in getting around Delhi. The restaurants in the hotel were very good. Food was always fresh and the staff very helpful. I have nothing bad to say about this hotel and the restaurants. Again the staff is amazing!! When I travel around the world I will look for a Shangri-La Hotel for rest my head!!.
Thanks Shangri-La!!

Room Tip: I was in a basic hotel room which was great. So I can only imagine what the higher end rooms were li...
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  • Stayed: November 2013, travelled on business
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Thank Gaetano7007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 27 January 2014

Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your encouraging feedback with us. We are pleased to know that you had a wonderful time and enjoyed the hospitality and services of the hotel. We are also happy to learn that you found the rooms comfortable, the staff attentive and the food at our restaurants -19 Oriental Avenue and Cafe Uno delectable.

Your delightful comments have been been shared with the entire team especially the Front Office staff, who assisted you in finding your way around the city. We look forward to having you stay with us again at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2014

This is a very well located hotel, right in the middle of the city, and ideal for a business trip. If you are a frequent visitor, they will recognize you, and take extra care. The rooms are clean and provide a good view.

  • Stayed: November 2013, travelled on business
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Thank Suhas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 27 January 2014

Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback with us. It gives us immense pleasure to know that you had a pleasant stay and enjoyed the hospitality and services. We are happy to learn that you found the hotel centrally located and the rooms well appointed.

Your encouraging comments have been shared with the entire team and we look forward to welcoming you back to Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

We stayed as a family at the Shangri-La right around the holidays and found it a pleasant enough stay. It is not luxurious by western standards, though apparently is locally. Clearly it is more for business than family stays. Service was definitely attentive and continuously spot on, despite some complaints we overheard from others.

Location: The hotel is in a less crowded part of Delhi, in a nice wooded part of town that is where most of the government offices are to be found. “Oasis” is the term oft used, and that would be correct here. It is within 15-20 walking distance of the India Gate, 20-30 mins of the “high-end” (really mid-end) shopping of Connaught Place, and some other markets. We are veteran walkers, and I would say that you have to be very careful here. In addition to overly pesky tuk-tuk drivers, all streets in this part of town are very wide and very dangerous to cross, even when the light is with you.

Hotel: As we didn’t spend much time in the hotel, I can’t talk to the spa or pool or other facilities. The breakfast was absolutely fabulous and generous, with both western and Indian buffets, and they make killer coffee. The same can’t be said of the lobby lounge, which had absolutely bad and way over-priced coffee. Dinner, while a bit pricey as one would expect in a hotel, was nonetheless very good and (again) service was attentive and great. I would say that constantly having to go through two layers of security (incl. metal detectors) to get into the lobby was a turn-off (first hotel ever, including travel to middle east, where we had security like that).

Room: Views from the rooms varied (we had two for our family). Front side had to deal with lots of traffic horn abuse (and Indians are constantly on the horn, for good reason). The quiet (back) side overlooked construction and some less-than clean nearby buildings. The beds were spectacularly comfortable. The bathrooms quite nice, spacious, and nicely appointed. The rooms were very clean, and kept that way. They were also quiet from internal noise (not so much external noise on the one side). Having two complimentary bottles of water each day was a very welcome touch.

Service: This is the best part of the hotel. While breakfast can be chaotic, we were always able to get what we desired, and staff did their best to be attentive despite the competing demands. Lobby staff were attentive, pleasant, and always helpful on all requests.

All in all, a good stay.

Room Tip: For more quiet, ask for the back side of the hotel.
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  • Stayed: December 2013, travelled with family
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Thank BlueWindez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 27 January 2014

Dear Guest, 


Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us.

We are happy to learn that you found the hotel centrally located yet, serene and peaceful with well appointed rooms equipped with complimentary bottles of drinking water and comfortable beds.

Your constructive observations about the view from the rooms and the service during breakfast at Cafe Uno have been well noted. The safety and security of our guests is extremely important to us and we sincerely request our guests to bear with the procedures for the same.

In case your travels bring you back to New Delhi,  we hope you will choose to stay with us again. 


Best regards
General Manager

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Reviewed 20 January 2014

Enjoyed our stay. Sumptuous food. Family had good time. Gym was great. Parlour satisfactory. Macrons were delicious. Got a few packed for home. Coffee refreshing. The room key gave few embarrassing moments but all is well that ends well.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with shangri-la.com
Thank Manudeep K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 21 January 2014

Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us.

We are pleased to know that you enjoyed your stay with your family and appreciated our hospitality and services. We are also happy to learn that you had a great time working out at the Health Club, found the food sumptuous and the coffee refreshing.

Your positive comments about the delectable macaroons have been shared with the entire team especially Chef Cedric - our French Patissier.

In case your travels bring you back to New Delhi, we hope you will choose to stay with us again.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2014

The Shangri La was excellent value for money, and the staff certainly went the extra mile. After a long overnight flight from London we arrived very early at the hotel (7am), but the staff were superb, allowing us into our room by 10am which enabled us to go out in Delhi in the afternoon after a quick power nap! The guys in the Business Centre deserve a special mention. My USB adaptor had broken on the way to Delhi, but the guys in the Business Centre looked after my tablet whilst it charged in their PCs. This was invaluable over the next few days so we could send a few emails regarding our onward journey. Breakfast was also excellent and more options than you could imagine. Incredible value.

  • Stayed: December 2013, travelled as a couple
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Thank DanTheManUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangrilaDelhi, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 21 January 2014

Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and sharing your wonderful feedback with us.

It gives us immense pleasure to know that we were able to meet and exceed your expectations through our hospitality and service standards. We are happy to know that you found our hotel excellent value for money, appreciated the responsiveness of the staff at the Business Center which helped you carry out your work without any interruptions. We are glad that you enjoyed the Breakfast spread at our All Day Dining restaurant - Cafe Uno.

Your delightful comments have been shared with the entire team and we look forward to welcoming you back again at Shangri-La's - Eros Hotel, New Delhi in not so distant future.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi > Connaught Place/Janpath
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#16 Spa Hotel in New Delhi
#20 Business Hotel in New Delhi
#20 Luxury Hotel in New Delhi
Price Range: £123 - £276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
Located in the heart of the premier business and commercial district, Connaught Place. Within close proximity to Parliament, Central government & key corporate offices, the iconic India Gate, Janpath- the shopping helm of Delhi city center. The hotel's new rooms provide fresh and contemporary stay experience with unique design offerings New Delhi's sole split level Horizon Club Lounge offers panoramic views of the city's historic district with exceptional service to discerning guests. Guests can indulge in varied culinary experiences such as our iconic Shang Palace and the hot spots of Delhi – Tamra, Grappa and Sorrento over looking lush green gardens & private dining. Our opulent ballroom and multiple meeting spaces with natural light and adjoining open terrace makes the hotel a preferred choice Our world renowned Chi, The Spa, the first in New Delhi, uses natural products to provide revitalizing and therapeutic experiences. ... more   less 
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Also Known As:
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Hotel Shangri La Delhi

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