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“Good location, good hotel”

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Shangri-La's Eros Hotel
Ranked #25 of 715 Hotels in New Delhi
Certificate of Excellence
Singapore, Singapore
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good location, good hotel”
Reviewed 4 February 2014

We stayed here for one day, on New Year's eve! Location was fantastic (jantar mantar), staff were highly efficient and rooms were very clean! Room service was great as well! We celebrated New Year's in Shangrila's club restuarant and i must say one of the finest celebrations witnessed! The service was excellent, with 1 service crew assigned to each table! Can you believe it! We were being checked on constantly, say every 10mins to see if we wanted any drinks (beverages including alcohol were free flow) or platters! Ambience was beautiful and truly enjoyed the stay! THUMBS UP!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rai1402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 9 February 2014
Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and bringing in the New Year with us. We are delighted to know that you liked the hospitality and personalized service. We are also happy to know that you found our hotel centrally located in close proximity to the famous tourist attraction - Jantar Mantar, had a great time on New Year's eve and liked the ambiance and decor of the hotel.

Your heartening comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
Reviewed 3 February 2014 via mobile

I've stayed at nimerous Shangri-la hotels and this is the worst. Which isnt to say the hotel is bad. Just doesnt live up to the high standards one would expect of the brand. The rooms are nice but not great. The food is uninspired. And the service is stiff and feels forced.

None of the easy "I'm your best friend" personalized service one has cone to expect from other hotels in this chain. The heaping bowls of fresh fruit after a long afternoon out, which one has come to expect from Shangri-La (dare i say it is one of their halmarks?) is absent here.

All in all there are better fice star hotels within spitting distance.

Helpful?
Thank Arka S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 9 February 2014
Dear Guest, 

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your feedback with us. We value your loyalty towards the Shangri-La brand and very concerned to learn that we fell short of your expectations during your recent stay with us. 

Your constructive observations about the rooms, food and service at Shangri-La's - Eros Hotel, New Delhi have been well noted and we will address the same on priority. Do send us your e mail or contact details for us to reach out to you and discuss your feedback personally.

In case your travels bring you back to New Delhi we request you to stay with us again and give us an opportunity to serve you better.

Best regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
South Australia, Australia
Level 3 Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 February 2014

Love this hotel- I stay here a few times a year.

Staff are friendly and very helpful, hotel limo's are well maintained and the suites are clean and spacious, the amenities are great and the décor is typical Shang'.

Only thing that could improve is the breakfast quality isn't great and the size of the club lounge is pretty small, sometimes you have to share tables at the horizon club with other people.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 4 February 2014
Dear Guest,

Thank your for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. We are delighted to know that we were able to please you with our hospitality and services. We are also happy to learn that you found our staff courteous and responsive, the hotel limousines nicely maintained and our suites well appointed.

Your constructive observations about the breakfast at our All Day Dining restaurant, Cafe Uno and the size of the Club Lounge have been well noted and will be reviewed.

In case your travels bring you back to New Delhi , we hope you will choose to stay with us again.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 February 2014

We stayed here on 2 separate nights when we were "between destinations" on a Golden Triangle trip and, unfortunately, the Taj Hotel was overbooked. In short, I would not stay at the Shangri La again.

The hotel was vastly inferior to the Taj in almost every way, but particularly so far as service was concerned where everyone simply seemed so unhelpful and carried a "can't do" attitude. The rooms were also extremely small by comparison to the Taj (the phrase "barely enough room to swing a cat" comes to mind). The food was also somewhat mediocre.

There were countless other problems that we also faced whilst at the hotel such as issues with the room, the shower, and being overcharged for taxis.

The only redeeming feature was the 19th floor business lounge which was open to guests who, like us, had paid for a premium room.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JPfoodie2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 4 February 2014
Dear Guest, 

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us. We sincerely apologize for the inconvenience caused to you with regard to the shower in the bathroom and charges for the taxis from the hotel.

Your constructive observation about the room size in the relative context has been noted. We also appreciate your comments about the food and overall service experience, which will be addressed on priority as an improvement opportunity for us.

In case your travels bring you back to New Delhi, we certainly hope you will choose to stay with us again and provide us an opportunity to serve you better next time. May I request you to kindly share your email address or any other contact details for us to get in touch with you at the earliest.


Best regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 February 2014 via mobile

Stayed here on our final night in India, and it was the perfect choice! Arrived to a very comfortable and well equipped room on the 19th floor, with brilliant views over the parliament buildings and presidential estate. The club room had access to the club lounge, which again had great views and served a variety of drinks throughout the day and a nice selection of canapés and cocktails over happy hour. Food was very tasty and in healthy portions. Breakfast was a good spread and fresh. The grounds and health centre were very good- spa staff and treatments were excellent, and the gym, sauna and jacuzzi on a par with any other 5 star. Very central location, only a pleasant walk down a tree-lined road to India Gate. A special thanks to all the staff for making our stay comfortable and memorable, particularly Club Lounge staff and Alpana of Guest Relations who organised a delicious chocolate cake and gift as a belated birthday surprise- it was very much appreciated! We had a late flight from Delhi at 10, and although check out is at 12, they extended to late check out at 4 and then let us stay in the club lounge and use the fitness centre until we left at 8- great service! All in all a great hotel in Delhi central to relax in and we will definitely be back!

Stayed January 2014, travelled with family
Helpful?
1 Thank Miraj P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 4 February 2014
Dear Guest, 
Thank you for choosing to stay at our Horizon Club Floor at Shangri-La's - Eros Hotel, New Delhi and for sharing your delightful feedback with us. We truly are privileged to know that you had a memorable experience at the hotel and enjoyed the hospitality and services extended.


We are happy to learn that you enjoyed the panoramic views of the Parliament House and Presidential House from the Horizon Club floor, relished the cocktails and canapes served at the Club Lounge during 'Happy Hours'. We are also pleased you enjoyed the the Spa at Shangri-La and the Health Club facilities. It is wonderful to know had a pleasant walk from the hotel to the famous tourist attraction - India Gate which is within close proximity to the hotel premises.

Your generous comments have been shared with the entire team especially with Alpana from Guest Relations for organizing a delectable chocolate cake and a surprise gift from the hotel. My team and I look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi in not so distant future.


Best regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok
Level 5 Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 February 2014

I stayed in Dehli for a Meeting 4 nights and choose the SHANGRI LA for it s location .
Even the Hotel seems to be a bit old its well keept and maintained . The bathroom is large
and have only a bathtube - no seperate shower. The water at the bathtube changed temperature when you took a shower from hot to cold . this happen every day . However the housekeeping was excellence . I liked that the give you large bottles of water and the fruits
where replaced if you used them up . The quality of bed and lined was excellent as you
expect in a five star proberty. The breakfast what extremley busy each day, but very well managed and the stuff Mr Lucky and one os the hostess very extremly friendly and helpfull.
The location is quiet good and I really can recommend this Hotel for good service and good value !!!

Room Tip: Ask for a room where you can see the waterfountain - their are large trees where many birds come to...
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Franz D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 4 February 2014
Dear Guest,

Thank you for recommending and sharing your feedback on your recent stay at Shangri-La's - Eros Hotel, New Delhi. We are pleased to know that you found our hotel centrally located and good value for money, complimented with high quality of service standards.

We are also happy to learn that you found the Housekeeping services timely with fresh fruits and water bottles placed in rooms, liked the quality of the linen used for the beds and enjoyed the service extended by our service associate, Lucky at our All Day Dining restaurant - Cafe Uno during breakfast.

Your constructive observation about the separate shower area has been well noted for our action during our future room up gradation plans. We sincerely apologize for the inconvenience caused because of the fluctuation in the water temperature and the same has been immediately rectified.

In case your travels bring you back to New Delhi, we hope you will choose to stay with us again at Shangri-La's - Eros Hotel, New Delhi.


Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 February 2014

My partner and I enjoyed our stay at the Shangri-La on New Years Eve 2013-14.
We checked in early and our bags were held until we returned and were able to access the room. Our bags were then delivered to the room within minutes. The room was large, with a full size window view over the city, excellent bathroom and we enjoyed the late check out time the next morning.
Free Wifi was a big plus.
The lobby is luxurious and the Christmas and New Year decorations were fabulous.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PetalNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 4 February 2014
Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and bringing in the New Year with us. We are truly delighted to know that you had a pleasant stay and enjoyed the hospitality and services extended. We are also happy to know that you appreciated our express check-in service, late check out facility, found the rooms spacious and comfortable with panoramic views of the city. It is good to know that you enjoyed the complimentary high speed internet access and found the bathrooms well appointed.

Your encouraging comments have been shared with the entire team and we look forward to welcoming you again to celebrate many more joyous occasions at our hotel.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La's Eros Hotel

Property: Shangri-La's Eros Hotel
Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#17 Spa Hotel in New Delhi
#20 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 
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Also Known As:
Shangri-La Hotel New Delhi
Hotel Shangri La New Delhi
Hotel Shangri La Delhi
Shangrila Hotel

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