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“Second time staying with SHANGRI-la”

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Shangri-La's Eros Hotel
Ranked #30 of 727 Hotels in New Delhi
Certificate of Excellence
Reviewed 2 March 2014 via mobile

Beautiful hotel 2 blocks from the Tibetan quarter. Dinner buffet is a little expensive but has an incredible variety of Indian cuisine. Enjoy the bar! It may take 2 hrs from the airport on a holiday fri night. Be sure to meet LUCKY the bread man!

  • Stayed: November 2013
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Thank Rockonnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 3 March 2014

Dear Guest,

Thank you for choosing Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. We are delighted to know that you enjoyed the Indian cuisine served at our All Day Dining - Cafe Uno , had an enjoyable experience at Island Bar and the personal attention extended by our Breadman - Lucky.

Our dinner buffet pricing is very competitive however we will still review it and will take immediate action wherever required.

In case your travels bring you back to New Delhi, we hope you will choose to stay with us again on your next visit as well.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,821 - 1,827 of 2,850 reviews

Reviewed 2 March 2014

been there for 5 days for work purposes
the location is excellent and walking distance from the bazars and shopping area
i have booked a club excutive room and ended up at the very side of the hotels with no view what soever and asked for a room change which they gave me the second day and it was better but still not a view to brag about
there was a lot of noise the entire night as if they had plumbing maintenance at night
the tv was weirdly misaligned !!! you cant watch it while on bed as it is at the side of the room and not in-front of the bed which is confusing
the restaurant serves excellent indian food and i have enjoyed it for three days in a row
it is not as fancy as other shangri-la hotes i have been to before but it do serve the purpose
the price was good as well
so it is a 50/50 chance that i will visit it next trip

  • Stayed: February 2014, travelled solo
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Thank Murad J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 3 March 2014

Dear Guest,
Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us.
We are happy to know that you found our property centrally located and in close proximity to the shopping area, enjoyed the food spread at our All Day Dining restaurant - Cafe Uno and also found the hotel pricing to be competitive.

Your constructive observations about the room change, sound levels and the television have been well noted and shall be reviewed on priority.

In case your travels bring you back to New Delhi, we hope you will choose to stay with us again and provide us an opportunity to serve you better next time.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

The staff was attentive and exceptional! The facility itself is top-notch, with every amenity that a 5 star hotel should have. We upgraded to a suite, which was spacious, and the bathroom was beautiful, with a separate stand up shower and full size tub. The water bottles were replaced daily, and you can always ask for more, complimentary. We LOVED this hotel!

  • Stayed: February 2014, travelled with family
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Review collected in partnership with shangri-la.com
Thank tracymezzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 3 March 2014

Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your delightful feedback with us. We are pleased to know that you enjoyed your stay experience at the hotel and liked our hospitality and services. We are also happy to know that you found the property outstanding in all respects, the suite spacious and bathroom luxurious. I am glad you appreciated the replacement of bottled water in your suite each day.

Your wonderful comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

In a lane full of hotels Shangri la offers best in luxury at a good price (price is 3 - 4K lower than other hotels in the vicinity)
- Best for business travel and foreign tourist
- Good food
- Very good service
- Big and spacious rooms

Cons - not for people on a tight budget 10K per night is a bit much to spend in Delhi

Room Tip: High floor
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  • Stayed: February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Parinaz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 3 March 2014

Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. We are pleased to know that you had a comfortable stay experience and liked our hospitality and services. We are happy to know that you found the property ideal for the discerning traveler and you were delighted with the food and services.
We are also glad to learn that you found our rooms spacious and great value for the price.

Your encouraging feedback has been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

Returned to Shangri La this year but had to stay at the hotel next door for 1st 4 nights as no vacancies at the better hotel. Not surprising - this is a good quality place with clean comfortable rooms, good service and reassuring security (key cards required to use the lifts for eg). Wifi fast and free. Wide choice of breakfast - the charming "Lucky the bread man" is now "Lucky the breakfast ambassador" but continues to provide wonderful service with a smile. As a returning customer I was given a letter at check in offering complimentary cakes - which I never saw.... Even so this was a very good 6 day stay, albeit not an especially cheap one.

Room Tip: Rooms overlooking the pool may be noisy especially at lower levels and at weekends. Rooms on the oth...
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  • Stayed: February 2014, travelled on business
    • Value
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Thank TiredTrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 3 March 2014

Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, Delhi and for sharing your valuable feedback with us. We are happy to know that you found the rooms clean and comfortable, service standards of high quality, appreciated the security measures undertaken, pleased with our complimentary high speed internet access service and were delighted with the personal attention offered by our Breadman ,Lucky at Cafe Uno.

Our pricing is competitive however we will still review it on priority and take action wherever required.

In case your travels bring you back to New Delhi , we hope you will choose to stay with us again.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2014

The hotel is located in a very good location in central Delhi. It provided best
security for traveller. The check-in officer is very polite and is of best service.
My room was upgraded from deluxe to suite which made me impressed.
The room is very clean, good decorationhe as well as elegant lobby.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PUANG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 3 March 2014

Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback with us. It gives us immense pleasure to know that you enjoyed your stay experience at the hotel and liked our hospitality and services. We are happy to know that you found our property well located in the heart of New Delhi, pleased with the security measures , liked the courteous and responsive behaviour of the staff at the front desk at check in and enjoyed the ambience of the Lobby.

We are also delighted to learn that you appreciated the thoughtful gesture extended by our staff in upgrading your room from a deluxe category to a suite and found the same well appointed and elegant.

Your heartening comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2014

excellent service , the right size five star hotel with personal touch. Nice outside area, growing their own veggies for the kitchen. Nice location, very good security. One minus, the pool was 17C / 62 F

  • Stayed: February 2014, travelled as a couple
    • Value
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Thank Ronald v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tania_Bagal, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 3 March 2014

Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. We are pleased to know that you had a comfortable stay experience at the hotel and enjoyed our hospitality and services. We are also happy to know that you found our property centrally located, the gardens well maintained, security checks reassuring and the service standards to your satisfaction.

Your feedback about the pool temperature is well noted.

In case your travels bring you back to New Delhi, we hope you will choose to stay with us again.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#18 Spa Hotel in New Delhi
#20 Business Hotel in New Delhi
#23 Luxury Hotel in New Delhi
Price Range: £124 - £248 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
Located in the heart of the premier business and commercial district, Connaught Place. Within close proximity to Parliament, Central government & key corporate offices, the iconic India Gate, Janpath- the shopping helm of Delhi city center. The hotel's new rooms provide fresh and contemporary stay experience with unique design offerings New Delhi's sole split level Horizon Club Lounge offers panoramic views of the city's historic district with exceptional service to discerning guests. Guests can indulge in varied culinary experiences such as our iconic Shang Palace and the hot spots of Delhi – Tamra, Grappa and Sorrento over looking lush green gardens & private dining. Our opulent ballroom and multiple meeting spaces with natural light and adjoining open terrace makes the hotel a preferred choice Our world renowned Chi, The Spa, the first in New Delhi, uses natural products to provide revitalizing and therapeutic experiences. ... more   less 
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Also Known As:
Shangri-La Hotel New Delhi
Hotel Shangri La New Delhi
Hotel Shangri La Delhi
Shangrila Hotel

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