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“Great spa treatments”

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Shangri-La's Eros Hotel
Ranked #20 of 713 Hotels in New Delhi
Certificate of Excellence
London, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great spa treatments”
Reviewed 6 April 2014

I spent 4 days in this hotel, at the beginning of April. Security is excellent, and there are always plenty of staff at the door to help with anything you might need - all the staff are extremely polite and helpful. Room was not very big - quite tight - but had everything I needed and a good bathroom with decent toiletries and there seemed to be plenty of 'little boxes' of things that I didn't need. Food is OK but nothing to scream about. I had three excellent spa treatments - pedicure, massage and facial - just wonderful!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank modira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 7 April 2014
Dear Guest,
Thank you for sharing your kind words of appreciation with us post your recent stay at our hotel.
We are pleased to know that you had a wonderful experience at The Spa at Shangri-La and enjoyed the Spa treatments.

We are also happy to learn that you found our security measures outstanding and staff helpful and friendly.

If your travels bring you back to New Delhi, do come and stay with us again.

Best regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (452)
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English first
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 April 2014

The staff at the club lounge were extremely helpful although the hotel may have a few limitations they make ur trip one to remember. I was given guidance on restaurants and places to visit the manager on the club lounge even took an extra effort to ensure all information given was accurate and did all my bookings. Overall the service was exceptional

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cityexplorer77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 7 April 2014
Dear Guest,
Many thanks for sharing your encouraging comments with us.
We are truly delighted to learn that you appreciated our staff's responsiveness at the Horizon Club Lounge and the assistance given by the Manager at the Lounge for visiting the nearby restaurants and famous tourist attractions around the city very useful.

Your wonderful comments have been shared with the entire team at Shangri-La's - Eros Hotel, New Delhi and we look forward to having you stay with us again.

Best regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dhaka
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 April 2014

Has all the ingredients to be a top-notch hotel but is let down by the service -- a shame, considering what a swanky property it is. The location's safe -- no derelict buildings nearby. While the room was not-too-spacious and didn't come with a safe, hair dryer, iron and a fridge, the toiletries and the free Wi-Fi more than made up for it. The toiletries are just bril, the best amongst all the 5* properties that I've stayed in India! The front desk was not at all attentive and the staff lacked warmth and were not willing to go the extra mile, sth you come to expect of 5* hotels. To sum it up, it didn't knock me off my feet, like other 5* properties in India have.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Z_Tasreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 7 April 2014
Dear Guest,
Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi.

We are so pleased to learn that you found the hotel well located with safe surroundings, appreciated the high speed internet and you loved our toiletries.
Your constructive feedback about the service at the Front Desk has been duly noted and will be taken up as a training need going forward.

In case your travels bring you back to New Delhi, we hope that you will choose to stay with us again.

Best regards
General Manager
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Melbourne, Australia
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 282 helpful votes
Reviewed 2 April 2014

Firstly, this hotel ranks higher than its current rating of 20th in Delhi.

The hotel has the usual luxury features - a sumptuous foyer, good rooms, a nice pool and garden - all of which are like an oasis in the middle of Delhi. Yes, as noted by one reviewer, the towels are a bit worn, but this is a common thing in many of the Indian 5 star hotels we stayed at.

However the service makes up for that. I inadvertently left some medication in the fridge when we checked out. When I rang late at that night I was relieved to find that it was in the care of the Lost and Found department, who sent it by courier to my next stop in Jodhpur, and did so on a complimentary basis. That more than makes up for any towels.

We returned to the hotel on our last day in India, and after two weeks on the road it seemed even more inviting.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Onepoppa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review, 3 April 2014
Dear Guest,

Many thanks for sharing your kind words of appreciation.
We truly are delighted to know that you had a pleasurable stay experience and enjoyed our hospitality and services.

We are pleased to learn that you found the property luxurious, rooms comfortable and the pool side and lawns well maintained.

Glad to hear that you were at ease with the courier delivered by the hotel to your next stop free of charge and without any hassle.

Your wonderful comments have been shared with the entire team and we look forward to welcoming you again at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager
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New York, New York
Level Contributor
73 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 1 April 2014

Also does not compare to the standards of other Shangri-La Properties around the globe. Hotel has a beautiful Lobby and welcome ambiance. However once into the elevators and heading up to the floors, the Hallways leave much to be desired. The hotel rooms as well are aged and not very clean. Sometimes there is some welcome fruit and sometimes not. Sometimes the glass window that separates the shower/tub from room is clean, and sometimes it is not. The beds and sheets are not top quality and comfortable. The rooms however are pretty large in size. The wifi is very slow and sometimes not even useful. Pool is never open, always seems to be under construction, seems like for years and years now. Hotel provides a beautiful breakfast to guests. Staff are extremely helpful and pleasant, however hotel staff throughout India are as well. I would suggest staying in a more modern, luxurious hotel next time your travels bring you to Delhi.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ExpertTravelCritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review, 3 April 2014
Dear Guest,
Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi.
Our pool is now open and it was temporarily shut during the winter season for maintenance, we sincerely apologize for the inconvenience caused for the same.

Your constructive observations about the room cleanliness, the bed spread used and the internet connectivity have been duly noted and will be reviewed on priority.

However we are pleased to learn that you liked the ambience of our lobby, found the rooms to be comfortable and spaciously sized, appreciated the responsiveness of our staff and enjoyed the breakfast buffet at our All Day Dining restaurant - Cafe Uno.

Do send us your contact details at slnd@shangri-la.com for us to get in touch with you personally.

We value your patronage towards the brand and sincerely hope that you will choose to stay with us again and provide us with an opportunity to serve you better next time.

Best regards
General Manager
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mumbai
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 April 2014

Nothing exceptional about the hotel considering the steep price it attracts (which is probably due to its fantastic location)...we stayed at their suite but the experience was hardly compared to any other standard room (there was an extra room but no major difference in amenities or space)

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rahul_2k3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review, 2 April 2014
Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi.
We are glad to learn that you found our property centrally located.

The hotel's pricing is at par with the competition hotels however we still review it on priority and take immediate action wherever required.

Best regards
General Manager
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New Haven, Connecticut
Level Contributor
240 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 1 April 2014

Stayed in this hotel as part of a group tour, so I don't know specifics about price. What I do know is that the hotel is fairly nice, but definitely tired looking. Worn carpets, and towels worn thin by hundreds of washings - it's way past time to replace them. They do have an excellent buffet breakfast. All in all, better than I expected for a group tour.

The room had a very unusual feature: There is a shade in the shower that was raised when I arrived, which opens to a view into the bedroom! (see photo). What they had in mind when they designed this feature I couldn't even hazard to guess. Talk about a room with a view!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Providence_RITom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review, 2 April 2014
Dear Guest,

Thank you for taking time out in sharing your valuable feedback with us.
We are happy to know that you enjoyed the breakfast buffet at our All Day Dining restaurant - Cafe Uno.

Your constructive observation about the room furnishings have been well noted and will be reviewed on priority.

In case your travels bring you back to New Delhi, we hope you will choose to stay with us again.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La's Eros Hotel

Property: Shangri-La's Eros Hotel
Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#14 Spa Hotel in New Delhi
#16 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 
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Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangrila Hotel
Shangri-La Hotel New Delhi

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