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“Great Hotel with some minor faults”

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Shangri-La's Eros Hotel
Ranked #27 of 777 Hotels in New Delhi
Certificate of Excellence
Reviewed 20 April 2014

Nice hotel. Good value for money. Great Horizon lounge on 19th floor. Large wellness area with jacuzzi, sauna and steam bath. However, most rooms are quite small.
Staff often not up to Shangri-la standards. My room was supposed to have a DVD player. Asked about it and never heard from staff again.Also, waiters kept forgetting our orders or not even bring a menu.

  • Stayed: April 2014, travelled as a couple
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Thank Kia_Samui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 21 April 2014

Dear Guest,

Many thanks for sharing your frank and forthright comments with us.

We are pleased to learn that you found the hotel well appointed with a great value for money and liked our Horizon Club Lounge and The Spa at Shangri-La.

We have noted your constructive feedback about some of our services and we will certainly review them on priority. We apologize for the inconvenience caused.

If your travels bring you back to New Delhi, we sincerely hope that you will choose to stay with us again.

Best regards
General Manager

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1,847 - 1,853 of 2,939 reviews

Reviewed 18 April 2014

I was staying in a Shangri La hotel after a year or so but they remembered all my preferences and had a lot of nice treats in the room- a swan themed towel art, lovely yellow roses in a vase, fruit tarts and a goodie bag of summer goodies from L'occitane.. The room was nice and decently spacious, it's extremely centrally located at Ashoka Road near Connaught Place and the service was warm and friendly.

Room Tip: I like rooms away from the lift as they tend to be less noisy at night
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  • Stayed: April 2014, travelled on business
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1  Thank Wanderlust-diva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 21 April 2014

Dear Guest,

We were delighted to welcome you back to Shangri-La's - Eros Hotel, New Delhi.

Glad to hear that you enjoyed your stay at the hotel, liked the towel art done by the housekeeping associates, appreciated the flowers and loved the summer goodies from L'occitane kept in your room.

We are also happy to know that you found our hotel centrally located in Connaught Place and were pleased with our hospitality and services.

Your wonderful comments have been shared with the entire team and we look forward to having you stay with us again.

Best regards
General Manager

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Reviewed 18 April 2014

Stayed twice recently at this beautiful, upscale, and modern hotel. As expected, rooms were beautifully decorated, amenities superior, and staff competent, courteous, and professional. However, what converted my husband and me from pleased customers to loyal advocates was what happened after we had checked out of the hotel. On our arrival at the Delhi airport, we were told that our confirmed airline reservations did not exist due to an error by the airline clerk who had supposedly entered our reservations (despite the fact that we had printed tickets). To make a very long story short, Mr. Jasraj Singh Bhatia, Shangri-La's Eros Hotel airport manager, made a hugely stressful situation endurable. He acted as translator, advocate, and travel agent during the several hours it took to identify and secure alternate flights to Sydney. His energy, courtesy, and patience were exemplary. I'm not sure what we would have done without his presence since high security renders the Delhi airport very customer unfriendly. The extra cost of a luxury hotel is well worth it especially when an emergency occurs in a foreign country. Kudos to Shangri-La staff for providing service above and beyond our highest expectations.

  • Stayed: February 2014, travelled as a couple
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Thank Marilyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 21 April 2014

Dear Guest,

We are truly delighted to hear from you and thank you very much for sharing your wonderful feedback with us. It is indeed very heartening and encouraging.

We strongly believe that our people are our biggest strength. We are so glad to learn that our Service Manager,Jasraj Bhatia went above and beyond his call of duty to facilitate your travel experience at the Airport and sorted the issues with the airline. We have recognized Jasraj for for his exemplary work and we appreciate you sharing this us.

We are also pleased to learn that you found the hotel well appointed with comfortable rooms, well equipped with all the requisite amenities and all our services to your satisfaction.

Your encouraging comments have been shared with the entire team and we look forward to your continued support and welcoming you back to our hotel.

Best regards
General Manager

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Reviewed 15 April 2014

Excellent property in the middle of Delhi. The hotel is modern and staffed with very professional people. Food at the hotel exceeded expectations. My only complaints relate to the washroom as the design of the tub lead to water dripping out onto the floor and the toilet was powerful to the point that it created a lot of splash-back onto the seat.

  • Stayed: April 2014, travelled as a couple
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Thank Kwonger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 17 April 2014

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are pleased to learn that you had a pleasurable experience staying at Shangri-La's - Eros Hotel, New Delhi and liked our hospitality and services.
We are also happy to hear that you found the hotel well located and our staff disposition professional.

We sincerely apologize for the inconvenience caused due with regard to the bath tub in the washroom and will ensure that such an incident does not reoccur in future.

If your travels bring you back to New Delhi, we hope that you will choose to stay with us again.

Best regards
General Manager

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Reviewed 14 April 2014

This is a beautiful, upscale and worth the five star hotel. Our corner room overlooked the president's palace, and had very comfy beds and all the expected amenities. The restaurant was good, food tasty, and ambiance great, but the prices are high with an over 25% tax on orders. The staff is efficient if a bit reserved at times, but service is good throughout the hotel. Shopping is not close without a car, driver or Taxi service.The only negative is the expectation of tipping. Our travel agent had told us that tipping is not expected in India...that statement could not be further from the truth!! It takes five men to do the job of two in other hotels outside India, and each expects a tip. It was frustrating, stressful, and unnecessary. To avoid the stress, just have your change ready upon arrival and departure. I can't see any other way around this problem.

Room Tip: It seems that the higher up the better.
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  • Stayed: April 2014, travelled with family
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Thank princessdeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 17 April 2014

Dear Guest,

Thank you for sharing your valuable feedback with us.

We are pleased to know that you had an enjoyable stay experience at Shangri-La's - Eros Hotel, New Delhi.

We are also happy to learn that you found our hotel luxurious with well appointed rooms with panoramic views of the city, well equipped with comfortable beds and all the requisite amenities in place.

Glad to hear that you enjoyed the ambience and liked the food spread at our restaurants with timely and efficient services.

Our food pricing is as at par with restaurants in our competition hotels, however we will still review it again and take immediate action wherever required.

If your travel brings you back to New Delhi , we sincerely hope that you will choose to stay with us again.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014

My wife and I spent 9 days and nights on planes, trains, cars, rickshaws and camels. This hotel was just what we needed to end the trip on. The staff are very friendly and helpful. The room, which was on the 18th floor, was great. Nice and comfortable.

Room Tip: I would choose a club room. We had one on the 18th floor. Take advantage of the " Happy Hour...
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  • Stayed: April 2014, travelled as a couple
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Thank mikelynn17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 14 April 2014

Dear Guest,
Thank you for sharing your wonderful comments with us.
We are pleased to know that you had a comfortable stay at Shangri-La's - Eros Hotel, New Delhi after a hectic travel schedule across the India.
Glad to learn that you found our staff helpful and courteous and the rooms comfortable.

Your encouraging comments have been shared with the entire team and we look forward to having you stay with us again.

Best regards
General Manager

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Reviewed 12 April 2014

An exceptionally beautiful and clean hotel and very helpful staff. Very attractive dining area and wonderful selection of food with extremely helpful service. Would highly recommend this hotel to any traveller visiting Delhi.

Room Tip: Higher rooms at the front of the hotel have a wonderful vista across Delhi. A little AC noise but v...
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  • Stayed: April 2014, travelled with friends
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Thank Sylvie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 14 April 2014

Dear Guest,

Thank you for recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your heartening comments with us.
We are pleased to know that you had a wonderful stay experience and enjoyed our hospitality and services.

Glad to learn that you found the hotel well appointed, our staff responsive and the buffet spread at the All day Dining restaurant Cafe Uno delectable.

Your delightful comments have been shared with the entire team and we look forward to welcoming you again.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi > Connaught Place/Janpath
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#18 Spa Hotel in New Delhi
#20 Business Hotel in New Delhi
#22 Luxury Hotel in New Delhi
Price Range: £124 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
Located in the heart of the premier business and commercial district, Connaught Place. Within close proximity to Parliament, Central government & key corporate offices, the iconic India Gate, Janpath- the shopping helm of Delhi city center. The hotel's new rooms provide fresh and contemporary stay experience with unique design offerings New Delhi's sole split level Horizon Club Lounge offers panoramic views of the city's historic district with exceptional service to discerning guests. Guests can indulge in varied culinary experiences such as our iconic Shang Palace and the hot spots of Delhi – Tamra, Grappa and Sorrento over looking lush green gardens & private dining. Our opulent ballroom and multiple meeting spaces with natural light and adjoining open terrace makes the hotel a preferred choice Our world renowned Chi, The Spa, the first in New Delhi, uses natural products to provide revitalizing and therapeutic experiences. ... more   less 
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Also Known As:
Shangri-La Hotel New Delhi
Hotel Shangri La New Delhi
Hotel Shangri La Delhi
Shangrila Hotel

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