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“Great Stay”

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Shangri-La's Eros Hotel
Ranked #24 of 715 Hotels in New Delhi
Certificate of Excellence
New Delhi, India
1 review
“Great Stay”
Reviewed 19 May 2014

perfect rooms and the most delicious food you will experince anywhere in Dehli. add the Gym, Suna and Massage that are available and its a perfect place for any Business or Lesuire place to stay. Pefect

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank AmardipS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 21 May 2014
Dear Guest,

Thank you for sharing your delightful comments with us.

We are pleased to learn that you enjoyed your stay experience at Shangri-La's - Eros Hotel, New Delhi and appreciated our hospitality and services.

We are also glad to hear that you loved the food spread at our restaurants - Cafe Uno and 19 Oriental Avenue, found our rooms well appointed and enjoyed The Spa at Shangri-La.

Your wonderful comments have been shared with the entire team and we look forward to seeing you again.

Best regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,744 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (463)
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English first
Ottawa, Canada
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 May 2014

Our extended stay at Shangri-La was made enjoyable by the excellent and varied breakfast choices supported by the happy dispositions of competent staff like Seni at reception and Naveen one of our servers. Thanks for helping us feel at home! We would definitely choose to stay here if we return to Delhi.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ottawasailors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 21 May 2014
Dear Guest,


Thank you for sharing your kinds words of appreciation with us.
We truly are delighted to hear from you.
It gives us immense pleasure to learn that you loved the generous breakfast spread at our All Day Dining restaurant - Cafe Uno and liked the attention extended by our service associates - Seni and Naveen.


Your wonderful comments have been shared with the entire team and we look forward to welcoming you back to your 'home' at Shangri-La's - Eros Hotel, New Delhi in not so distant future.


Best regards
General Manager
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Atlanta, Georgia
2 reviews
Reviewed 14 May 2014

The staff at the Shangri-LA hotel in Delhi India is second to none. Manjeet the Service Manager in Cafe Uno is always there to be sure you have everything you need. Seni the hostess seats you at the table always has a smile. She remembers your name. They have several staff members in Cafe Uno who are very helpful including naveed, lucky, and Sachin. The front desk staff is also always quick to respond to any issue. I go to this hotel several times a year and would recommend it anyone who will be visiting Delhi, India.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ToniK919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 16 May 2014
Dear Guest,

We truly are delighted to hear from you.
Thank you for recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your heartening comments with us.

We are pleased to learn that you liked the warmth extended by our staff and loved our hospitality.

Your wonderful comments have been shared with the entire team and especially with Manjeet the Service Manager at the All Day Dining restaurant - Cafe Uno for making you feel comfortable, Seni, our Restaurant Hostess and all the other service associates including Naveed, Lucky and Sachin as well as the staff at the Front Desk.

If your travels bring you back to New Delhi, we hope that you will choose to stay with us again.

Best regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 May 2014

Parking or Staff on gate may not be getting salary on time because of which they misbehave with visitors.
Hotel interiors are good and but location is quite far from airport as compared to
taj or ITC .I think welcome and Radisson hotels in dwarka are much better

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sahilb303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 16 May 2014
Dear Guest,

Thank you for choosing to stay with us and for sharing your frank and forthright comments.

We apologise for the inconvenience caused with regard to the Valet parking and we will certainly have this matter taken up with the staff concerned.

Do send us your contact details at slnd@shangri-la.com for us to get in touch with you personally.

We do hope you will return to Shangri-La's -Eros Hotel, New Delhi once again and give us another opportunity to serve you better.
Best regards
General Manager
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Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 May 2014 via mobile

This is a delightfully located property. If you are looking for a hotel which won't burn a hole in your pocket this is among the best.Room service staff is promt n courteous. Good experience and we will certainly look forward to coming here again.

Stayed April 2014, travelled with family
Helpful?
Thank abhishek s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 12 May 2014
Dear Guest,

We truly delighted to hear from you. Thank you so much for your encouraging feedback.

It gives us immense pleasure to know that you had a wonderful stay experience while staying at Shangri-La's - Eros Hotel, New Delhi.

Glad to hear that we offered good value for money, you found the rooms well appointed, comfortable and the staff courteous.

If your travels bring you back to New Delhi, we hope you will choose to stay with us again.

Best regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 May 2014

My husband and I stayed at the Shangri-la for 4 nights April/May, what a lovely place. The rooms are clean, comfortable and beautifully appointed. The facilities are of excellent standard and it seems to me there is something for everyone.
The staff at every level are warm, charming and helpful. The location of the hotel makes it easy to get around Dehli with the metro station a short walk away (5 minutes). This is a value for money hotel and we look forward to staying here again on our next trip thru India.

Tony and Diane

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 12 May 2014
Dear Guest,

Thank you for taking time out and sharing your delightful comments with us. We are indeed very touched.

We are pleased to learn that you had an enjoyable experience while staying at Shangri-La's - Eros Hotel, New Delhi.

We are also happy to hear that you liked the location of our hotel with an easy access to the nearby Metro Station at walking distance, found the rooms comfortable, loved the warmth and attention extended by our staff and above all provided an experience that offered great value for money.

Your generous comments have been shared with the entire team and we look forward to having you stay with us again on your next visit to New Delhi.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jaipur, India
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 May 2014

Stayed for 2 days at Shangri-La and found the amenities and facilities at hotel very convenient/ comfortable. Staff at hotel was courteous and caring. Breakfast, dinners taken in the hotel had wide variety and there is a scope of improving the Indian Breakfast section for overall taste.


  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank vakale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 9 May 2014
Dear Guest,

Thank you for sharing your encouraging and valuable feedback with us.

We are pleased to know that you had an enjoyable experience staying at Shangri-La's - Eros Hotel, New Delhi.

Glad to hear that you found the hotel well appointed with wonderful amenities, appreciated the courteousness of our staff and relished the breakfast and dinner spread at the restaurants.

Your constructive suggestions about improving the Indian spread for the breakfast menu selection has been well noted and will be reviewed on priority.

We would be delighted to welcome you back to your 'home' at Shangri-La.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La's Eros Hotel

Property: Shangri-La's Eros Hotel
Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#17 Spa Hotel in New Delhi
#20 Business Hotel in New Delhi
#20 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 
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Also Known As:
Shangri-La Hotel New Delhi
Hotel Shangri La New Delhi
Hotel Shangri La Delhi
Shangrila Hotel

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