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Shangri-La's Eros Hotel
Ranked #20 of 713 Hotels in New Delhi
Certificate of Excellence
Kawasaki, Japan
Level Contributor
323 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Would definitely want to come back!”
Reviewed 29 May 2014 via mobile

The staff were very cooperative and were very willing to cater to our every needs. We were on the elevator with a belboy taking us to our room. I was talking to my wide about our honeymoon in India, which caught the belboy's attention. We checked into our room and left our belongings to go out. When we returned, we noticed a nicely decorated cake on our table with a greeting card on it! It was so nice of the belboy to prepare a cake for us. Unfortunately, we could only eat a tiny portion of the cake and asked a staff the share the rest with their fellow workers, since we didn't want the leftovers go to waste.
There was a complimentary drink service at the cocktail lounge with dinner.
The room and bathroom were very spacious, complete with a walkin closet.
My wife fell ill that day from fatigue. The staff at the hotel would extend our check out time until 6pm so my wife could recover before hitting for the airport. Of course it was free of charge.
We were totally impressed by their hospitality!


TIPS:
We spent a night at a club room (16 - 19th F) with a beehive suspended right outside the window. I wasn't fazed by the presence of bees swarming right outside of my window. But if you don't like it, you should check you room before unpacking.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Toru O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 2 June 2014
Dear Guest,
Thank you for choosing the hospitality of Shangri-La's -Eros Hotel, New Delhi.

It gives us immense pleasure to know that you had a memorable stay experience at our hotel and enjoyed our hospitality and services and we are grateful to you for praising our service associates particularly from the Bell Desk. Your words are a great testimony of their commitment and dedication in creating memorable experiences for our dear and valued guests.


We are also happy to learn that you found the room comfortable and well appointed with a spacious bathroom, a walk-in closet and enjoyed the choice of beverages during the Cocktail Hour at the Horizon Club Lounge.

So glad you appreciate the late check out facility extended by our associates that made your wife comfortable and helped her recover from her ill health and fatigue.
Your wonderful comments have been shared with the entire team and we hope to see you again in the not so distant future.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,645 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (451)
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English first
London, United Kingdom
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 28 May 2014

I have stayed here many times over the years on business. It is a great hotel, excellent rooms, spa, pool & food selection. It isn't cheap, but worth the extra money if you get a chance to use the well maintained facilities.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cushmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 2 June 2014
Dear Guest,
Thank you for sharing your valuable comments with us.
We truly are delighted to learn that we have consistently been able to satisfy you with our hospitality and services throughout your stay experiences at Shangri-La's - Eros Hotel, New Delhi.
We are pleased to learn that you found our hotel well appointed, rooms well maintained and enjoyed the Pool and the Spa at the Shangri-La and the Buffet spread.
Your wonderful comments have been shared with the entire team and we look forward to seeing you again in not so distant future.
Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
152 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 28 May 2014

I was in this hotel for an oncology meeting in April.
I stayed at the same hotel. I reached late evening and so the drive from the Delhi airport was on less congested roads.The lobby is a nice expanse tastefully decorated,the cetre piece was a lovely arrangement of purple orchids.
The checkin was smooth,the staff helpful,although late the organisers had made arrangements for a late dinner buffet at the restaurant,
The room was very good - spacious and with comfortable bed and a big bath .The room had a welcome basket of fruits,cookies and some dry fruits - which i love.
The conference room acoustics and the meals were tasty.
The breakfast spread was elaborate,and the display was very colorful.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank govindbabu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 2 June 2014
Dear Guest,

We are very grateful for your kind words of appreciation on your stay at Shangri-La's - Eros Hotel, New Delhi.

It gives us immense pleasure to know that you had a pleasant stay experience at the hotel and liked our hospitality and services.

We are glad to learn that you found the hotel well appointed, appreciated the flower arrangement in the lobby, were at ease with the Express Check - In service and found our staff helpful.

We are also delighted to know that you found our rooms spacious and comfortable, liked the welcome basket of cookies and fruits and enjoyed the breakfast spread and the buffet served at the All Day Dining restaurant - Cafe Uno and the Ballroom for your conference.

Your heartening comments have been shared with the entire team and we look forward to welcoming you back.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 27 May 2014

I must say the service at this hotel is very good. From the time I got off the car at the lobby on arrival day, I was welcomed by very pleasant and warm guest relation officers who made my check-in process seamless. Special kudos to Ms Neila (guest relations officer) who assisted me on several occassions during my stay, making this a very enjoyable business trip for me. Dining was also an enjoyable experience at Uno Cafe and 19 Oriental restaurant. Definitely worth paying the premium to stay at Shangrila Eros!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DannyLimTK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 28 May 2014
Dear Guest,


Many thanks for taking time out and sharing your delightful and kind words of appreciation on your recent stay at Shangri-La's - Eros Hotel, New Delhi.

We are glad to learn that you commended the personal attention extended by our service associates, liked the express Check -In service and enjoyed the food spread at our restaurants Cafe Uno and 19 Oriental Avenue.


Your wonderful comments have been shared with the entire team, especially with Nelia at the Front Office for her personal assistance in making your stay comfortable and we look forward to welcoming you again in not so distant future.


Best regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Patna, India
Level Contributor
451 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 27 May 2014

We had a wonderful time at the hotel with colleagues for a few days' getaway. We paid extra for the Club floor upgrade that included transportation from the airport. Everything included in the package was wonderful. It was made extra good by the fact that we were with friends and had a wonderful time with them. However, ordering simple meals off of the room service menu was definitely not worth it. Outrageous prices should at least imply extra good taste. This was not the case. We invited local friends to be our guests at the hotel and to meet us at the pool. Even as guests at the hotel who had been paying plenty of money for our stay there, the hotel was initially going to charge us 1,500 rupees per guest even for a short visit. This was not listed anywhere (at least that we saw). Staff was very helpful (in most cases).....

Room Tip: the club floor seemed like a worthwhile upgrade....
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fozjon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 28 May 2014
Dear Guest,
Thank you for taking time out and for sharing your valuable comments with us.
We are pleased to learn that you had an enjoyable experience staying along with your colleagues at our hotel and found the Horizon Club room inclusions attractive and appreciated the helpfulness of the staff.
Your constructive observations about the Room Service menu pricing and the extras charged for local visitors at the pool have been duly noted and will be reviewed on priority.

We look forward to welcoming you back to Shangri-La's- Eros Hotel in not so distant future.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 May 2014

The hotel's highlight is the Staff.. Pleasant looking staff with unlimited smiles.. Best Located for trade shows. Rooms is equipped with comfortable equipment with enough space. The breakfast and buffet dinners offers a variety of items daily. The 4 days I never missed the breakfast.

Room Tip: Superior Room is just nice...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maanoj N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 26 May 2014
Dear Guest,

We truly are delighted to hear from you. Thank you for sharing your encouraging comments with us.

It gives us immense pleasure to know that you had a memorable experience while staying at Shangri-La's - Eros Hotel, New Delhi and loved our hospitality and services.

We are glad to hear that you found the rooms comfortable and well appointed, enjoyed the extensive breakfast and dinner buffet spreads at the All Day Dining restaurant - Cafe Uno and appreciated the staff's pleasant disposition and courteousness.

Your delightful comments have been shared with the entire team and we hope to see you again sometime soon.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 May 2014

This is one of the best 5 star properties that I have stayed at in the country. The reception and the entrance area are very beautiful. Reaching the hotel at 12 in the night, I was dead tired and wanted to hit the bed. The checkin was quick but the best part was the room. I was given a room right at the end of the corridor and the 2 door entrance kind of separated it from the rest of the rooms. I was upgraded to a suite which was a pleasant surprise.

The bed and the pillows are soft. The bathrooms are well fitted and well lit. The housekeeping services are quick and prompt. The view from floors 10 and above is excellent.

The breakfast had a good spread. I had woken up early so got some time to stroll in the lawns and sit and have tea. The space that the hotel has despite being in the heart of the city is awesome.

The location of the hotel is the best part. In ten minutes you can reach the market. To avoid getting stuck in traffic, one can take the metro to the airport and the railway station.

Room Tip: Choose a room overlooking the pool and above the 10th floor. The view is amazing.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GauravK436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 22 May 2014
Dear Guest,

Thank you for taking time out and sharing your valuable and generous feedback with us.

We truly are delighted to know that we were able to meet and exceed your expectations through our hospitality and services.

Glad to hear that you found our hotel well appointed and centrally located in the heart of the city, appreciated the express check-in service and found the rooms relaxing and comfortable after your hectic travels.

We are also happy to learn that you enjoyed the breakfast spread at our All Day Dining restaurant - Cafe Uno which is blessed with a view of our the lush green lawns and garden.

Your delightful comments have been shared with the entire team and we would love to welcome you again at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La's Eros Hotel

Property: Shangri-La's Eros Hotel
Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#14 Spa Hotel in New Delhi
#16 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 
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Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangrila Hotel
Shangri-La Hotel New Delhi

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