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“Satisfied”

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Shangri-La's Eros Hotel
Ranked #22 of 716 Hotels in New Delhi
Certificate of Excellence
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Satisfied”
Reviewed 28 June 2014

I had wonderful stay in Shangri la,I liked the way they treat their guest, very friendly and helpful.
Special Thanks to Ms-Ron,Ms-Alpana and Ms-Nelia to make my stay comfortable.
I look forward to visiting again next year.

Cheers.
Hadi.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hadi20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review, 30 June 2014
Dear Guest,


We truly are delighted to hear from you. Many thanks for sharing your encouraging comments with us.


We are pleased to learn that you had a pleasant experience while staying with us at Shangri-La's - Eros Hotel, New Delhi and enjoyed our hospitality and services.


We are also happy to know that you loved the warmth extended by our service associates - Ron, Alpana and Nelia who looked after you and made you feel comfortable during your stay.


Your positive comments have been shared with the entire and we hope to see you again on your next visit to New Delhi.


Best regards
General Manager
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2,665 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (453)
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English first
Singapore River, Singapore
1 review
Reviewed 27 June 2014

When you stay at the Shangri-La, you expect a level of service few hotels can rise to. The level of attention that each staff member gives to the guests staying here is really astounding. The constant desire to serve and the incessant smiles that greet you and ask about your stay and how they can be of service at this hotel is a hallmark of this hotel. At breakfast, Chef Chinnakaruppan serves up the most amazing South Indian delicacies you can savour and staff like Naveen and many others are very helpful and there at every turn expecting what you need and anticipating it even before you ask. The Front desk folks clad in colourful sarees and smart suits always greet you with a warm smile and are willing to go the extra mile to get you what you need. I will definitely recommend this hotel over many other hotels of a similar or larger stature in Delhi. We will definitely return for more when the opportunities arise.....Aru

Room Tip: If you can afford it, get the Club Floor rooms. If not ask for rooms that are further away from the...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arumugam1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review, 28 June 2014
Dear Guest,


Thank you for recommending Shangri-La's - Eros Hotel, New Delhi and for delighting us with such a wonderful feedback.


We are pleased to learn that you had an enjoyable experience while staying with us and loved our hospitality and services.


Glad to learn that you appreciated the personalized attention and warmth extended by our staff, enjoyed the choice of sumptuous South Indian appetizers for breakfast at the All Day Dining restaurant - Cafe Uno and liked the friendly and helpful gestures of our service associates at the Front Office.


Your generous comments have been shared with the team and we look forward to having you stay with us again.


Best regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 June 2014

I stay at the Shangri-La on a business trip to India and I was astounded at the quality of service at the hotel.
The building was beautifully presented, the staff extremely helpful and friendly, the range of food available at the hotel was delicious too.

My only negative point about the hotel what that the drinks were very expensive.

I also ended up speaking to one the concierge and he recommended the hotel’s trip around Delhi. I paid just over £30 for 4 hours for my own personal tour.
After speaking to other taxi drivers they said I overpaid and they would have taken me on a tour for £12. However I was happy to pay the extra for a safe, friendly and wonderful driver. As a lone female traveling in Delhi I was the perfect solution to see the wonderful sights of Delhi. Unlike other tours, the driver was not intrusive, he took me places where I want to go, not to shops where he is paid to go. I would highly recommend staying there and I look forward to visiting again next year.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EllaDarling5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review, 28 June 2014
Dear Guest,


Many thanks for recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful experience while traveling within the city.


We truly are delighted to learn that you had an enjoyable stay at the hotel and loved our hospitality and services.


Glad to hear that you found the hotel well appointed with high service standards,a pleasant staff disposition and a delectable selection of food spreads.


We are also happy to hear that you had a great time exploring New Delhi with the hotel tour, recommended by the hotel Concierge.


Our beverage pricing is as per our competition hotels in the city, however we will review it on priority and take immediate action wherever required.



The entire team at Shangri-La's - Eros Hotel, New Delhi looks forward to welcoming you again on your next visit to New Delhi.


Best regards
General Manager
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Shimla, India
2 reviews
Reviewed 25 June 2014

the service is great and the buffet breakfast that comes with room charge is superb, best breakfast ever! it's quite expensive. for one dinner is about 2500 rupees which is quite a lot. otherwise, the sauna, swimming pool, gym and atmosphere are great.

Room Tip: AC is quite noisy.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThinlayG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review, 27 June 2014
Dear Guest,


We truly are delighted to hear from you. Many thanks for sharing your encouraging comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi.


We are pleased to learn that you enjoyed the breakfast buffet spread at the All Day Dining restaurant - Cafe Uno served as part of the room package and had a wonderful experience at The Spa at Shangri-La.


Our dinner pricing at the All Day Dining restaurant is as per our competition hotels in the city, however we still review it on priority and take immediate action wherever required.


If your travels bring you back to New Delhi, then we hope that you would to choose to stay with us again.


Best regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kanpur, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2014

I was stayed there in room number 511, date 23 June My experienced was mixed some staff person were very good like checkin person gurpreet and staff in business center was very friendly. All other staff seems full with pride like Shangrila is their own property and they are owner. I was reached there and asked for room because i was not looking rich [ due to very hot weather and dirty soil ] they were treating with me like unwanted guest. I wrote feedback letter for Shangrila Erose Delhi GM, farhad. The kitchen staff were very supportive. My breakfast was included in package and i must come in to dining hall for buffet. Because i don't feel much comfortable in to rush so i requested to kitchen staff and they served my b/f in my room. Is was awesome experience.

Overall hotel is very nice and rooms are well decorated with many complementary services like coffee , tea, toothbrush, relaxing gown, sleepers.

Room Tip: I suggest you don't enter without CAR otherwise they are not gonna WELCOME you.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vineetgupta85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review, 27 June 2014
Dear Guest,
Thank you for sharing your valuable comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi.


We are pleased to learn that you enjoyed your stay and liked our hospitality and services.


Glad to learn that you found the hotel well appointed with comfortable rooms and lots of additional value added complimentary services.


Your generous comments have been shared with all our service associates at the front office, business centre and the kitchen who looked after you and made you feel at home and we look forward to welcoming you again for more of such memorable experiences.


Best regards
General Manager
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New Delhi, India
2 reviews
Reviewed 23 June 2014

i stayed 3 weeks in this hotel . very good prestation , spa , room , cafe uno and all
all staff very kindly
2 persons in Cafe Uno are very kindly and do all the best for you
Naveen Shama and Manuranjan Gogoi
Another person from Guestrelation , Ron ,
It was pleasure to stay here
Hope come back
Thanks to the staff
JL Richoux

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JLR2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review, 25 June 2014
Dear Guest,

Many thanks for sharing your kind words of appreciation with us.

We are pleased to learn that you had a comfortable experience while staying at Shangri-La's - Eros Hotel, New Delhi and loved our hospitality and services.

Glad to hear that you liked our food presentation, had a blissful experience at The Spa at Shangri-La, found the rooms comfortable and enjoyed the food spread at the All Day Dining restaurant - Cafe Uno.

Your encouraging comments have been shared with the entire team and especially with our service associates at Cafe Uno and Guest Relations who made you feel comfortable during your stay.

We look forward to welcoming you again in the not so distant future.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 June 2014

Simply a lovely hotel....clean and spacious, and conveniently located. Bed so very comfortable - i haven't slept so well for a long time. Food amazing. The check-in/reception staff were perhaps a little standoffish - but the rest of the staff, especially in the restaurant, were absolutely lovely. Really enjoyed my stay and would definately return.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steffie_Ashe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-laDel, General Manager at Shangri-La's Eros Hotel, responded to this review, 23 June 2014
Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your positive comments with us.
We are pleased to learn that you had an enjoyable experience while staying with us and loved our hospitality and services.

We are also happy to hear that you found our hotel well located with comfortable rooms and enjoyed the delectable selection of food spreads served at the restaurants.

Your encouraging comments have been shared with the entire team, especially with our service associates at the restaurant and we look forward to having you stay with us again.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La's Eros Hotel

Property: Shangri-La's Eros Hotel
Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#15 Spa Hotel in New Delhi
#17 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 
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Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangrila Hotel
Shangri-La Hotel New Delhi

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