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Shangri-La's Eros Hotel
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Reviews (3,112)
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Reviewed 21 July 2014 via mobile

Well located in Delhi. Good breakfast and lounge. Book own cabs as hotel ones are a rip off. Restaurant too expensive unless included im stay. Poor attitude from staff in horizon club lounge especially if you are of Indian origin. Common problem from five star hotels in India.

Stayed: July 2014, travelled with family
Thank Biju P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 22 July 2014

Dear Guest,

Thank you for sharing your frank and forthright comments with us on your stay experience at Shangri-La's - Eros Hotel, New Delhi.

We are pleased to learn that you found the hotel well located and liked the breakfast at the Horizon Lounge.

However your constructive observations about the hotel cab charges and restaurant pricing will be reviewed on priority. Your comments about the Horizon Club associates disposition has been taken up strongly and will be addressed as a training need going forward.

If your travels bring you back to New Delhi, we hope you would provide us with another opportunity to serve you better and delight you with the true Shangri-La hospitality.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Fabulous pool, excellent massage facilities, tremendous breakfast selection and a quiet home away from home feeling on the 19th floor in the Horizon club. Well worth the upgrade as the wine on offer was served with panache! Highly recommended and this was my second visit.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
1  Thank 123MhairiM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 22 July 2014

Dear Guest,

Thank you for recommending and for sharing your lovely comments with us.

We truly were delighted to welcome you back at Shangri-La's - Eros Hotel, New Delhi on your second stay visit.

Glad to hear that you enjoyed all our services at The Spa at Shangri-La, the breakfast spread at Cafe Uno and especially the facilities of Horizon Club Lounge which gave you the feeling of being home away from home.

Your encouraging comments have been shared with the entire team and we would love to have you stay with us again in not so distant future.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

I had a fantastic stay in this hotel. Not very far from Janpath market and Connaught Place. Although I came in Delhi for business but staying in Shangri-La Eros made me feel like I was in a vacation. Just sad that the 19th Oriental is closed for renovation, otherwise, I would have brought our clients here for dinner. However, the breakfast and food at the Horizon lounge was superb. Kudos to the Executive Chef and all other chef. The staffs are really warm and helpful. I am pleased with the room attendant, Vijay. Kr who cleaned up and arranged my room very neatly especially putting up some flower designed tower with rose petals and bouquet of orchirds on my last night of stay. Dining while facing the lovely garden is also a plus. Although I never used the swimming pool, I saw that it is big enough and clean. The location is quite central. All in all, it's a fantastic stay and will surely come back.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
1  Thank fikuy08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 22 July 2014

Dear Guest,

Thank you for delighting us with your warm and generous comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi.

We truly are privileged to hear that you had a wonderful stay at the hotel and enjoyed our hospitality and services.

We are also happy to learn that you felt at home and relaxed at our hotel on your business trip to New Delhi.

Glad to know that you enjoyed the breakfast spread at the Horizon Club Lounge, liked the staff's warmth and responsiveness, appreciated the timely housekeeping services, loved the bouquet of orchids placed in your room and enjoyed the central location of the hotel. We do get nice comments about our lush green gardens and thank you for your appreciation.

Your wonderful comments have been shared with the entire team and especially with our Executive Chef and our service associate Vijay from the Housekeeping department.

We look forward to welcoming you back to your 'home' at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

We stayed in the suites with club access. Very family friendly with ample space and amneties.
The pool area was great with a large kids pool.
Well located and stunning decor.
Breakfast was very very impressive with a wide spread and impeccable service.
My only issue with this place was the suboptimal service in the club lounge by a few staff which I have addressed with the hotel directly.

Room Tip: Recommend suites if travelling with family as all rooms are large and bathroom etc ample.
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank neetawilfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 21 July 2014

Dear Guest,
Thank you for sharing your kind words of appreciation about your stay experience at Shangri-La’s – Eros Hotel, New Delhi.
We are pleased to learn that you were comfortable and enjoyed the hospitality and services at the hotel.
We are also happy to know that you found your suite spacious and well appointed with all our signature amenities and appreciated the Club Lounge access.
Glad to hear that you found the hotel well located and elegantly appointed and relished the generous breakfast spread at our All Day Dining restaurant – Café Uno and loved the large area allocated for the kids pool.
Your constructive observations about the service given at the Club Lounge has been well noted and will be reviewed on priority as a training need going forward.
If your travels bring you back to New Delhi, we hope you choose to stay with us again.
Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

The Lobby was very small. The rooms were having old upholstery. Need the makeover esp in the Bathrooms as the bathtubs were dirty and stained. The Staff was very less friendly and unprofessional. Mostly seemed to be coming from rural places as they were not able to converse in English properly. Only one Restaurant and a Bar which was serving drinks with only 60ml. It was funny as I wanted 30ml Vodka and they denied.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Vic0707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 21 July 2014

Dear Guest,
Thank you for choosing to stay at Shangri-La’s – Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us.
We sincerely apologize for the inconvenienced caused to you. However it is our constant endeavor to please each one of our guests who stays with us by delighting them with our hospitality and services.
Your constructive observations about the room upholstery, bathroom cleanliness and attitude of some of our service associates have been duly noted and shall be taken up as a training need going forward on priority.
We have also noted your concern regarding the alcohol serving at the Bar and Cafe and the same has been already addressed.
It is our constant and sincere endeavor to provide the best of services to our guests at all times and this stay experience is not typical of our otherwise high standards we aim to achieve and we sincerely hope that you will treat this experience in isolation and not let it affect your relationship with us.  
Do send us your contact details at slnd@shangri-la.com for us to get in touch with you personally and look forward to welcoming you back to Shangri-La.
Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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