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Shangri-La's Eros Hotel
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Reviews (3,059)
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1,842 - 1,847 of 3,059 reviews
Reviewed 2 August 2014 via mobile

We had an awesome experience at the hotel, the rooms were superb and the personal super friendly, Vicky a sous chef and Naveen a waiter were ver friendly and gave us an awesome attention.

The food was excellent, the price is high but the hotel is a 5 star so it supposed to be that way but it worth every cent.

In general our experience was A+++

Stayed: July 2014, travelled as a couple
Thank pablopaz82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for delighting us with your wonderful comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi.

We truly are privileged to learn that we were able to provide you with an enjoyable stay at hotel and satisfy you with our hospitality and services.

We are also glad to hear that you found the rooms comfortable, the food appetizing and the overall stay to be great value for money.

Your generous comments have been shared with the entire team and especially with Chef Vicky and Naveen from the All Day Dining restaurant - Cafe Uno who made you feel at 'home'.

If your travels bring you back to New Delhi, we hope you would choose to stay with us again for yet another memorable experience.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014 via mobile

Booked our train, made check in a brisk, Amid made special dishes for us, Vickra showed us the Real India, and Alpana... she represents all that is good in India, it's people... made us feel like home after a tough first day. Stayed hete at the start of our trip and during the last 2 days. Upgraded to Horizon Club and were pampered by Ruti and Bharat up to the last minute before our flight.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Maximuz77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 5 August 2014

Dear Guest,

Thank you for sharing your warm and wonderful comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi.

We truly are grateful to learn that we were able to delight you with our hospitality and services and provide you with a comfortable stay at the hotel.

Glad to hear that you loved the warmth extended by our service associates - Amit, Ron, Alpana and Vicky who looked after you and made you feel at 'home' .

We are also happy to hear that you appreciated the upgrade done to the Horizon Club room by our service associates and appreciated the services extended by Ritu and Bharat.

Your encouraging comments have been shared with the entire team and we wish to have you stay with us again.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

will stay in horizon club from hereonin when staying at the Shangri La Eros. very good deal. service excellent.

Ron who greeted us from the car and checked us in downstairs, Ritu who was outstanding throughout. horizon club team helped and advised whenever the need arose.

very happy stay.

room a hit damp & musty, but didn't dampen (pardon the pun) the overall experience.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for sharing your kind words of appreciation on your stay experience at Shangri-La's - Eros Hotel, New Delhi.
We are pleased to learn that you had an enjoyable stay at the hotel and loved our hospitality and services.

Glad to hear that you appreciated the upgrade offered to the Horizon Club room.

We are also happy to know that you liked the warmth extended by our service associates - Ron from the Front Desk and Ritu from the Horizon Club Lounge who looked after you and made you feel at 'home'.

Your encouraging comments have been shared with the team and we hope to see you again sometime soon.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

This property is located in the City Heart and has awesome surroundings.

Its quite a good experience all in all. The food is excellent, however i don't have time to experience the fitness, spa and swimming pool at the property.

Nice Stay

  • Stayed: October 2013, travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank kaushal874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 1 August 2014

Dear Guest,
Many thanks for taking time out in sharing your encouraging comments with us.
We are pleased to learn that we were able to provide you with a pleasant stay experience.
We are also happy to hear that you found Shangri-La's - Eros Hotel, New Delhi well located in the city, within close proximity to popular tourist attractions. Delighted to know that you enjoyed the cuisine selection at our restaurant - Cafe Uno.
If your travels bring you back to New Delhi, we would love to welcome you again and provide you a wonderful stay and have you experience our Spa and Health Club too.
Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

This was most certainly a top Hotel in every way and I have stayed in many. Special thanks to Vijay who was in charge of room cleaning. Ate at the Lobby resturant may times where Naveem and Ankush took care of us with special care. I highly recommend staying there if visiting New Delhi. Sauna, Whirlpool and exercise gym were a treat too.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank thelacat123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 1 August 2014

Dear Guest,
Thank you for recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your kind words of appreciation with us.
We truly are delighted to hear that we were able to delight you with our hospitality and services and provide you an enjoyable stay at the hotel.
Glad to learn that you loved the warmth extended by our service associates - Vijay from the Housekeeping Department and Ankush and Naveen from the Kitchen who looked after you and made you feel at 'home'.
Pleased to know that you loved the ambience at The Spa at Shangri-La and enjoyed the pool and Health Club facilities.
Your wonderful comments have been shared with the team and we look forward to seeing you on your next visit to New Delhi.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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