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Shangri-La's Eros Hotel
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Reviews (3,110)
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Reviewed 8 August 2014

enjoyed the stay with my friends at this hotel......
nice food, nice ambience, nice service.....
the spa is great and very relaxing.....
me and my friends just had an amazing time at Shangri la eros hotel........

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank david m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 11 August 2014

Dear Guest,

Many thanks for sharing your warm and wonderful comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi.

We are pleased to learn that we were able to delight you with our hospitality and services and provide you with an enjoyable stay at the hotel.
Glad to hear that you found the hotel well appointed with great choice of food on our buffet and the services standards to your satisfaction.
We are also happy to know that you loved The Spa at Shangri-La and found it a great place to unwind.
Your encouraging comments have been shared with the team and we hope to see you again in the not so distant future.


Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014

I enjoyed this easy and familiar standard of business hotel when in Delhi recently. My room was comfortable and very well maintained and equipped. I thoroughly enjoyed the spa experience after a long series of flights.

  • Stayed: August 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank JamesHAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 11 August 2014

Dear Guest,
Thank your for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your kind words of appreciation with us.
We truly are pleased to learn that we were able to provide you with an enjoyable stay experience at the hotel.
Glad to hear that you found the hotel well appointed with comfortable and well equipped rooms.
We are delighted to know that you had a blissful experience while visiting The Spa at Shangri-La and felt relieved of all your stress after a hectic travel schedule.
Your encouraging comments have been shared with the team and we wish to see you again sometime soon.
Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

The Shangri-La's Eros Hotel is very good and I enjoy my stay there,
the service is prompt and people are very polite, the breakfast offered is also very nice with various choices, it is worth the money.


Room Tip: The room is also very good
  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Xia Sen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 11 August 2014

Dear Guest,

Thank you for sharing your warm and wonderful comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi.
Glad to know that you found our staff responsive and courteous and the breakfast spread at the All Day Dining restaurant - Cafe Uno offering generous choice of cuisines.

We are also happy to learn that you found your overall experience at the hotel to be of great value for money and we look forward to welcoming you again at the hotel on your next visit to New Delhi.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

After six weeks working in the villages of Rajasthan, I treated myself to a few days at this hotel before departing for home. Right from the welcome, it was a treat to have all things taken care of for me by such friendly and attentive staff. The room was delightful, the bed very comfortable, and the pool was fantastic. The dinner buffet had some diverse and creative offerings (e.g. Pad Thai), but not terribly well executed. The buffet is otherwise nothing special taste-wise in comparison to other hotels' buffets at less than half the price. Breakfast is where they really shine, though, with fresh-squeezed OJ and fresh pastries and decent cappuccino. The travel desk was helpful and, rare for India, able map readers. All in all, a nice treat if you can afford it--off-season room rates were good, though the restaurant and minibar charges seem steep by comparison.

Room Tip: The bathroom is well appointed, but my room had some water damage issues around the tub and the toilet flushed with force but such that one had to flush several times.
  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Steven V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 6 August 2014

Dear Guest,
Thank you for sharing your valuable comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi.
We are pleased to learn that you had a pleasant stay at the hotel and liked our hospitality and services.
Glad to hear that you appreciated our staff's friendly disposition, found the rooms comfortable and enjoyed some of the exotic dishes served during the dinner buffet at the All Day Dining restaurant - Cafe Uno.
We are also happy to hear that you relished the breakfast buffet at Cafe Uno with a wide food spread to choose from and appreciated the helpfulness of the staff at Concierge.

Your constructive observations about your experience during dinner about Pad Thai and the pricing of the in-room minibar have been well noted and will be reviewed on priority.

If your travels bring you back to New Delhi, we hope you would choose to stay with us again.

Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

I am a member of the Golden Circle for the last 10 years but I have mostly stayed at Shangrila hotels abroad. I have been staying at various hotels in Delhi over the years but ever since I have started staying at the Shangrila Eros in Delhi, I would not want to change. The hotel staff is very friendly and warm and always helpful. The guest relationship executives like Alpana are excellent in overseeing the check-in and check-out formalities done efficiently.
It is always nice to feel at home away from home and i fully endorse the hospitability of Shangrila and would recommend this hotel to business and personal travellers.

Room Tip: Ask for club rooms and membership
  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Desait2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 6 August 2014

Dear Guest,

Thank you for recommending Shangri-La's - Eros Hotel, New Delhi and for delighting us with such a wonderful feedback on your stay experience at the hotel.

We are grateful to know that we have consistently been able to delight you with our hospitality and services.

Glad to hear that you found our staff warm and friendly and have enjoyed the feeling of being at home away from home.

Your generous comments have been shared with the entire team and especially with our service associate - Alpana who always ensured that you went through an express check- in and check-out process and made you feel comfortable.

We value your patronage towards the brand and look forward to your continued support.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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