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“Exceptionally impressive..”

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Shangri-La's Eros Hotel
Ranked #17 of 708 Hotels in New Delhi
Certificate of Excellence
New Delhi, India
Level Contributor
4 reviews
4 hotel reviews
“Exceptionally impressive..”
5 of 5 bubbles Reviewed 31 August 2014

We were exceptionally impressed with the quality and cleanliness of services provided and the luxurious facilities. We thoroughly enjoyed the beautiful clean pool and spa. Each and every employee from the security guard, the doorman, the spa personnel, the front desk, hospitality staff, the customer liaison ladies beautifully dressed in saris, paid every attention to detail in making our stay a memorable one. They were friendly, kind and professional. The ambiance of Shangri-la made our stay a pleasant one.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Sharongrewal57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 1 September 2014
Dear Guest,
We truly are delighted to hear from you.
Many thanks for sharing your warm and wonderful comments with us about your stay experience at Shangri-La's - Eros Hotel, New Delhi.
We are so pleased to hear that you found our service standards to be exemplary and loved the luxurious facilities of the hotel.
Glad to learn that you enjoyed the blissful ambience of The Spa at Shangri-La and appreciated the personalized attention given by each of our service associates.
Your heartening comments have been shared with the team and we look forward to having you stay with us again.
Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,601 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (448)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Chennai (Madras), India
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 30 August 2014

Shangri La Eros is an old hotel taken over by Shangri La. Excellent hotel with very nice rooms and staff who go out of their way to make your stay memorable. But for the cost I would rather have stayed in a new 5 star hotel. Very centrally located though.
Great spread at breakfast, but dont bother trying their Dosas and other indian breakfast dishes.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Rohit_1801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 1 September 2014
Dear Guest,
Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your warm and valuable comments with us.

We are so happy to hear that we were able to make you feel comfortable with our hospitality and services.

Glad to know that you loved the warmth extended by our service associates, found the rooms comfortable, enjoyed the breakfast spread at the All Day Dining restaurant - Cafe Uno and appreciated the central location of the hotel.

Your constructive observation with regard to our hotel's refurbishment has been well noted and will be reviewed on priority.

If your travels bring you back to New Delhi, we hope that you would consider staying with us again.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
93 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 27 August 2014

A lovely hotel complete with all the Shangri La trimmings. The room was probably a bit smaller than I expected (having been used to larger luxury rooms in Asia). I stayed whilst there was some construction work happening so it was a bit noisy at breakfast. However waitstaff and chefs at breakfast and at the restaurant in general were among THE BEST i have seen. Every whim and detail was taken care of and you felt you were really being hosted in the true sense of the word. The FOOD WAS FABULOUS! The buffet theme and selection for dinner changed every night whilst I was there. Staff in general at the hotel were all very helpful and nice. All in all a very pleasant stay.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank silkcashmere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 29 August 2014
Dear Guest,
Thank you for taking time out in sharing your warm and wonderful comments with us.
We are so pleased to hear that we were able to delight you with our hospitality and services and provide you with an enjoyable stay experience at the hotel.
Glad to learn that you loved the warmth extended by our service associates who took great care of you and made you feel at 'home'.

We are also so happy to hear that you relished the food preparations at the hotel and appreciated the daily change in our buffet menu selection for dinner at the All Day Dining restaurant - Cafe Uno.

Your generous comments have been shared with the entire team and we look forward to welcoming you again for yet another memorable stay.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noida, India
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 27 August 2014

I visited the hotel during my vacations. It was amazing experience visiting the hotel, super luxuries of the hotel were a pleasure for me but the only draw back was food. The food was not as expected there was very less use of spices. But the service and other things were good.

  • Stayed January 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Veenayak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 1 September 2014
Dear Guest,

Many thanks for sharing your kind words of appreciation with us.

We are so pleased to hear that we were able to delight you with our hospitality and services and provide with an enjoyable stay experience at the hotel.

Glad to learn that you loved the luxurious ambience of the hotel and appreciated our service standards.

However, we have noted your constructive comments regarding our food and the same has been duly noted and will be reviewed on priority.

Your generous comments have been shared with the entire team and we wish to see you again at Shangri-La's - Eros Hotel, New Delhi.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moradabad
1 review
2 of 5 bubbles Reviewed 26 August 2014

This is our second stay at the Shangrila( the first was I'm Singapore tho this one leaves much to be desired!) the Spa was a disappointment. The buffet foods awful however the Ala Carte is very good. Pls don't take the weekend deals. The rooms n bathrooms need a refurbish!

Room Tip: Pls refurbish jw marriot aerocity and The Leela are excellent for inspiration!
See more room tips
  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Shilpi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 29 August 2014
Dear Guest,
Many thanks for sharing your frank and forthright comments with us on your stay experience at Shangri-La's - Eros Hotel, New Delhi.
We sincerely apologize for not being able to delight you with our hospitality and services on your recent stay.
Your constructive observations with regard to The Spa at Shangri-La, the buffet spread at the All Day Dining restaurant - Cafe Uno and the need for room refurbishments have been well noted and will be reviewed on priority.
Do send us your contact details at slnd@shangri-la.com for us to get in touch with you personally.
However, we are pleased to hear that you enjoyed the Ala Carte dishes on the menu and we do hope that you will provide us another opportunity to serve you better and experience true Shangri-La hospitality.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 26 August 2014 via mobile

I've stayed at this hotel a number of times over the past 2 years and each time my experience has been more frustrating.

Staff in general are rude and frustrating especially in the main restaurant. On numerous occasions I was corrected and challenged by staff over simple issues.

The food is average and expensive.

The business centre is overpriced and unhelpful charging $8 for a double sided colour A4 print per page.

The laundry services are overpriced to a point where it might be cheaper to buy new clothes.

Seriously an overpriced and rated hotel.

Stayed August 2014, travelled on business
Helpful?
1 Thank MarkCharnley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 29 August 2014
Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us.

We sincerely apologize for the inconvenience caused to you and for not being able to satisfy you with our hospitality and services.

Your constructive observation with regard to our staff has been well noted and will be reviewed on priority as a training need going forward.

We have also noted your comments regarding our laundry charges and Business Center pricing and the same shall be reviewed immediately.

Do send us your contact details at slnd@shangri-la.com for us to get in touch with you personally.

Thank you once again for your feedback and we hope you will provide us another opportunity to serve you better. We would be delighted to welcome you again and experience true Shangri-La hospitality.
Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bremen, Germany
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 25 August 2014

I stayed in the Superior Room. The overall experience was excellent. Service was quite good. The room was really spacious and comfortable.

Only con:
Something I really judge a hotel by is the shower control. It was somewhat complicated, and since I was in a hurry to leave for my meeting, couldn't figure much out. It would be nice if there are some basic indicators present.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Debkalpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farhat J, General Manager at Shangri-La's Eros Hotel, responded to this review, 26 August 2014
Dear Guest,

Thank you for taking time out in sharing your warm and valuable comments with us about your stay experience at Shangri-La's - Eros Hotel, New Delhi.

We are pleased to learn that you enjoyed our hospitality and services and had a comfortable stay at the hotel.

Glad to hear that you appreciated our service standards and found the rooms comfortable and spacious.

Your constructive observation with regard to our bathroom showers has been well noted and will be reviewed on priority.

If your travels bring you back to New Delhi, we hope that you would choose to stay with us again.

Best regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La's Eros Hotel

Property: Shangri-La's Eros Hotel
Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#11 Spa Hotel in New Delhi
#14 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 
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Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel

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