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Shangri-La's Eros Hotel
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Reviews (3,106)
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Reviewed 12 May 2006

The Shangri-La Hotel provided a stylish and surprisingly quiet retreat at the center of the city. (And yes, for a price!) Although the featured photo of the hotel isn't too prepossessing in my opinion (I hardly recognized the place), the rooms and lobby are decorated in soothing neutrals, warm woods, and cool stones. Our standard room was comfortable and luxurious, and the service throughout was excellent, with the possible exception of a harried concierge who gave me some misinformation about the National Museum's hours -- perhaps because the primary clientele here seems to be the business traveler. But the staff were consistently friendly and helpful; even over the course of a relatively short stay, the doormen came to recognize us and treated us warmly, and when I expressed a desire for an early lunch during what were, technically, still breakfast hours, the restaurant staff cheerfully obliged.

Our two meals at the hotel restaurant, which faces the enclosed garden, were both exceptional. Their Indian selections seemed to reflect a slightly Europeanized or pan-Asian influence in presentation and preparation, but this wasn't watered-down cooking -- the flavors were intense and interesting. There was also an enormous & lavish buffet during lunch, with a range of foods available, including a delectable-looking platter of French cheeses, should you want something non-Indian.

  • Stayed: February 2006, travelled on business
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3  Thank buttery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2006

We arrived at the shang-la late at night as our flight was delayed bt checkin was very smooth. The attitude of the staff was excellent even at 2a.m. the had a smile on the face and we happy to answer the few questions that i had. we requested for a late check out and they gave itto us ver willingly. we pair 165US$ ++ for a room and since we are golden circle members we got the horizonclub room which was nice. It had plasma tv in the room. The hotel provides free drinking water(himalayan brand) but do not worry if you are not sure if this brand as they also have evian that comes at a price

The room is smaller than the rooms at Island shangri-la and so is the bathroom but it was okay i still enjoyed my stay The toiletries in the bathroom was very different from other shangri-la's that i have stayed They have a nail clipper and a shower foam sponge too The bathroom has a window and you can actually watch they other person in the bathroom (not sure why they did it though) but do not fret as there is a blind that you can utalise for your privacy. I was very impressed

The breakfast is like any other shangri-la breakfast buffet - huge variety and if you say you had nothing to eat - i would sya that you are a liar Tried out the orienal avenue restaurant and the food was delicious The beancurd(tofu) was good. However, they did have to make it a little fusion to cater to the local taste buds Tried cafe Uno for the indian food and it was excellent except that the food went cold very fast (spoken to the hotel about it and they are looking in to it)
We had pre dinner drinks at the lobby and i found the service there very friendly....the day was veryhot and i had a bleeding nose and the waiter suggested i try fresh lime soda and it did make me feel better.

The hotel does have a car that can pick you up at the airport at the price of US$51 - do not freak out at the price as it is a BMW 7 series the latest model The concierge are extremely friendly. My husband bumped his head as we were leaving and they ran and got ice and a towel for him. They have staff everywhere and they are so helpful.......they make you feel like royalty.....jokes aside.

This hotel doesn't do indian weddings which is a blessing in a way as they can get extremely noisy with the band and the mare and elephants and all .(i have experienced it at another 5* hotel in new delhi)
My overall stay was excellent. I would recommend this hotel to everyone.......as for price....well eveything does come at a cost and i would say it was worth every penny.

5  Thank princesssharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2006

We stayed here for the first two nights of our holiday, and again on our last night before flying home. We paid around $167 per room per night inc. breakfast (booked over the internet) and this was absolutely excellent value. The hotel is huge, spotless and attractively designed. There are staff everywhere and they are all extremely helpful; the concierge, porter and door staff are all very efficient. The rooms are a reasonable size and are extremely well designed and equipped (e.g. good lighting, plasma screen TVs, tea and coffee making facilities, fresh fruit plate, plenty of toiletries, towels and robes). The whole place exudes an atmosphere of calm and efficiency - very welcome after a morning or afternoon spent at large in Delhi!

The breakfast buffet is one of the best I have encountered, both for the range and the quality of the food on offer. We ate in the 24 hr cafe in the early hours of the morning and the food then was mixed; we had a late snack lunch in the bar and that was very nice. Bar and food prices are high by Indian standards but not by western ones, and certainly not for a hotel of this standard.

The hotel is well located, within walking distance of the shops etc. at Connaught Place and also the metro station at Patel Chowk (but note: to reach the first you walk past a long line of stalls and stores - and beggars - all after your business; to reach the second you have to cross a main street through the Delhi traffic, which is a scary experience!). My single word of caution on this place would be: beware the hotel car - we were told a transfer to the airport in it would cost 2200 rupees (just under £30) while a standard taxi, called by the hotel and properly metered, was only 350 rupees. Sure, the hotel's car is nice - but not that nice!

Overall, I can't recommend this place highly enough. I was already a fan of Shangri La hotels before my stay (we've used them in Sydney and Singapore before) and I'm an even bigger fan now!

  • Stayed: April 2006
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4  Thank hmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2006

Stayed here for our first two nights of trip and everything met with our expectations of the Shangri-la Group. Our room(upgraded to a suite)was absolutely fabulous, a real treat when you arrive in the early hours of the morning. Service was friendly, only one reason for not marking it excellent is that it was a little quiet, which could be that it is a new hotel. Can't comment on resturants as we never ate in

  • Stayed: March 2006
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2  Thank Trudie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2006

Stayed a night at the Shangri la after having spent a terrible night in the Janpath Hotel next door. I would definately recommend the hotel it is absolute luxury your every whim is catered for and they have thought of eveything. It is by far and away the best hotel I have ever stayed in. The only slight negative is the price

  • Stayed: March 2006
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2  Thank Muchosgracious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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