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“Wow!!!!!! What A Luxury!!!!!!”

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Shangri-La's Eros Hotel
Ranked #25 of 715 Hotels in New Delhi
Certificate of Excellence
Bengaluru, India
Level Contributor
3 reviews
3 hotel reviews
“Wow!!!!!! What A Luxury!!!!!!”
Reviewed 31 July 2010

My first stay at a Proper Super Luxurious Hotel.......The stay was the most memorable one and I felt like a prince!!!!

You name a service and the same is available.... But defenitely at a Cost..... A defenite Yes to all those who just want to spend on a luxurious trip.......

SPA, Tennis, GYM, Inernet WIFI, BAR, Swimming Pool, Badmitton, TT etc....

Only thing which I felt the service could be made better is the rates for Telephone calls made from Room which was priced at a soaring Rs 120-160/ min for an STD.

The Lobby has the esscence of the grandeur.......... Great Place for a person who feels light even after spending Rs 9000+ a day!!!!!!

  • Stayed June 2009, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank casubash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (454)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
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English first
Hong Kong, China
Level Contributor
164 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 5 July 2010

On a positive note, the breakfast is outstanding and the location is good.

But the workers are incompetent and just don't seem to care. I even wrote to management about my experiences, but they did not even have the courtesy to respond.

I booked out 15+ rooms for 1 week, as I got married. On the wedding night, I asked if they could arrange the room with some flowers. They had not even tidied the bedsheets. When I asked them the next day, the response was that they don't offer such service.

Should have stayed at the 4-seasons, which I was offered at the same rate.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RazNe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 June 2010

From the moment you step in form the chaos and heat of Delhi, you are met with an amazing hotel that goes out of its way to make you feel welcome. The staff were attentive and could not do more. The hotel rooms and facilities were what you would expect from this standard of hotel - but like all hotels, these facilities are nothing without good staff to provide these services, and I feel the staff were exceptional from room service to front desk. I'm not a frequent global hotel traveller (I prefer private apartments over hotels) but have stayed in many hotels in UK and Europe. I my opinion, this was an amazing hotel. It may be worth pointing out though, I was on business so work was picking up the tab. Travelling is easier when someone else is paying the Bill!. If you did stay at this hotel and did have a problem, i'm almost 100% the staff would sort it out to you satisfaction.

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColumbianScooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
134 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 26 June 2010

I spent several nights recently in the Shangri-La in Delhi and although not a bad hotel, there are better alternatives in Delhi for the price. I had booked a room at the Horizon club level. I had just come from the Shangri-La in Shenzhen China where I had done the same, so I was expecting an experience that was similarly excellent. The rooms were very small and, although not poorly appointed, were definitely not up to the level typical of Shangri-La. Worse than anything, the walls are paper thin and you are woken up every time someone uses the toilet or takes a shower in an adjacent room. As well, the bathroom products were definitely a step from my experience in China. Overall, the room was a disappointment.

The Hotel itself is pretty centrally located and is very tastefully done. The lobby ceiling, though, seems really low and give the perception of less space than is actually there. We had dinner one night in the main restaurant which actually serves a pretty good pizza.

As with all Shangri-Las, the service was impeccable. From the front desk to the club lounge, everyone was attentive and professional. The breakfast in the club was a buffet, but I never got anything for myself.

Overall, unless you are getting a great deal, there are better alternatives in Delhi. One of my favorite is the Imperial. A little more expensive, but I believe offers the value to compensate.

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2W3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
India
Level Contributor
3 reviews
3 hotel reviews
Reviewed 23 June 2010

Shanri - La Hotel New Delhi India

As a regular user of this hotel for 18 months I can hardly find fault. The service is very good, staff found to be pleasant, only two restaurants but very good food, convenient location, evening bar entertainment. well informed of events, good business facilities.

Stayed January 2010, travelled on business
Helpful?
Thank bpvollans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai,India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 June 2010

wonderful location, central to anything business related in Delhi. great branding of shangri la, rooms are good, the business lounge is excellent. however, i think the service is a little amateur and food and choices of restaurants are poor. the spa is average tho the fitness centre has good equipment. bottom line is that i have chosen to stay there in my last 5 trips to Delhi and will continue to do so....

  • Stayed May 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A.Jalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
193 reviews
180 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
Reviewed 12 June 2010

We got an absolute bargain rate with otel.com of US $150 per night including breakfast. This was $100 less than on any other site so I was very sceptical. Luckily it all worked out and was oustanding value :)
Room was clean and comfortable. Bathroom ok - loved the L'Occitane bath products.
Public areas and restaurants all beautiful. Service good. Security very high.
Breakfast excellent quality and choice. Asian rest gorgeous view but very expensive and bland food.
Happy hour at the bar good value.
Pool clean - spa facilities fab.
Great position near all the markets. Highly recommended if you can get a good rate !

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MickiAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Eros Hotel

Property: Shangri-La's Eros Hotel
Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#16 Spa Hotel in New Delhi
#19 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 
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Also Known As:
Shangri-La Hotel New Delhi
Hotel Shangri La New Delhi
Hotel Shangri La Delhi
Shangrila Hotel

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