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“A bit disappointed”

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Radisson Blu Marina Connaught Place
Ranked #105 of 736 Hotels in New Delhi
Reviewed 12 November 2013

We stayed for two nights at this hotel, one night in a standard room and one in a deluxe. Don't bother with the deluxe- all you get is the same room with a balcony which you can't access unless the staff find the key and unlock it for you which took a long time. The rooms are quite small and cramped although the shower is nice. The breakfast was ok but nothing special given the price of the hotel.

Room Tip: Don't bother with a deluxe room
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  • Stayed: November 2013, travelled as a couple
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Thank Lesley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RadissonMarina, General Manager at Radisson Blu Marina Connaught Place, responded to this reviewResponded 13 November 2013

Dear Guest
We would like to thank you for taking up time and giving us a constructive feedback during your stay at our Hotel recently.
Please accept our sincere apology regarding delay in providing you balcony door key. We have taken this feedback with our respective team members and have made a process that at the time of arrival balcony door key will also be issued with room key to avoid such inconvenience to any other guest.
We look forward to welcome you back in our Hotel soon and once again we are very sorry for the inconveninece caused during your stay.

Thanks & Best Regards

Dhananjay Kumar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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749 - 755 of 1,102 reviews

Reviewed 7 November 2013

Hotel is situated in a central place. It has nicely decorated rooms. The services are also very good and tip top. The location where the hotel is situated is wonderful. All things are available in nearby vicinity of the hotel

Room Tip: Rooms on the south side are quieter
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  • Stayed: August 2013, travelled on business
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Thank sadhani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhananjay_Kr, General Manager at Radisson Blu Marina Connaught Place, responded to this reviewResponded 8 November 2013

Dear Guest,

We would like to thank you for your valuable time to write this feedback about your recent stay with us at Radisson Blu Marina Connaught Place!

We are glad to know that you really enjoyed your stay and experience at our hotel. It is our constant endeavour to meet and exceed Guest expectations.

We have shared your feedback with the team members and look forward to serve you again on your next visit.

Sincerely,
Dhananjay Kumar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2013

Although the facilities are good this hotel is situated on the main ring road and can be quite noisy.
Not much parking space and quite awkward when arriving or leaving by car.
If you have a balcony room make sure the door is locked. Also if you have to leave early in the morning tell reception not to put salad or mayonnaise on your sandwiches.

Room Tip: If you have a balcony room, check that the door to outside is locked.y
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  • Stayed: November 2013, travelled as a couple
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Thank 243Peter_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhananjay_Kr, General Manager at Radisson Blu Marina Connaught Place, responded to this reviewResponded 2 November 2013

Dear Guest,

We would like to thank you for your valuable time to write this feedback about your recent stay with us at Radisson Blu Marina Connaught Place!

We are glad to know that you really enjoyed your stay and experience at our hotel. It is our constant endeavour to meet and exceed Guest expectations.

We have shared your feedback with the team members and look forward to serve you again on your next visit.

Sincerely,
Dhananjay Kumar
Geberal Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2013

I stayed at this hotel twice in September, and was both disappointed and infuriated. I'll start with infuriated... I had booked a Package Deal directly with the hotel which included two nightly drinks in the bar. When I checked out, I was charged for the drinks. It took 15 minutes and at least four people to get credit--for one of the drinks. Since when did a package deal become negotiable upon check out? Further, I was billed for minibar items I didn't eat. In the end I wasn't charged for these, but I still had to sign a credit card receipt saying I would pay for them. Who's stealing what from who there, I don't know, but I was clearly uncomfortable agreeing to pay for something they said I wouldn't have to pay for. Just weird.

The second stay, I was presented with the option of paying in Rupees or my own currency. I chose to pay in Rupees, as my credit card charges no international fees and offers good exchange rates. Despite asking to pay in INR, I was charged in USD--with a 10% markup--a $67USD (4200INR) difference, all benefitting the hotel. I didn't learn that they had processed in USD until I arrived at home and received my statement. Inexcusable and infuriating.

We booked a car through the hotel as well, and, not surprisingly, the price changed when we were ready to leave despite having told them our destination when we booked.

Now onto disappointing: the "next day" laundry service came back two days later at full price with no explanation, no room upgrades were available for a Club Carlson Gold member on either stay, the items I did consume from the minibar were never restocked, and you're immediately besieged by touts the moment you walk out the door. The food options were definitely sub par for a hotel of this caliber, clearing tables after guests leave wasn't a priority at the Kebab House upstairs. I managed to find one that only had a few used items on it, even though less than 10% of the restaurant was occupied.

Is this the worst place I ever stayed? Not by a long shot. The beds were comfortable, the A/C worked well. The rooms were spotlessly cleaned, and I really loved the staff at the front door. But there's no reason to stay at a place where your bill is bound to be run up with unauthorized charges regularly, and fails to deliver in so many other ways.

  • Stayed: September 2013, travelled on business
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Thank Barflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhananjay_Kr, General Manager at Radisson Blu Marina Connaught Place, responded to this reviewResponded 9 November 2013

Dear Guest,

We thank you for your constructive feedback regarding your stay at our Hotel Radisson Blu Marina Connaught Place.

We would like to assure you that we have investigated all the points mentioned by you and same have been taken in a very constructive manner.

Regarding the charging on your credit card in USD at the time of checkout, this was an error. We have communicated to the bank so that the complete transaction in USD can be reversed and the amount will be charged in INR. This process will take about two weeks.

We have also noted your feedback regarding Laundry service, respective team members have been spoken about and corrective action is taken.

Your positive feedback regarding the rooms, front door staff has been shared with the concerned Team members.

I assure you that we always strive to provide exceptional experience to all our guests and this is the only reason why our esteemed guests keep coming back. We are working on the specific feedback and training our team members so that these points do not re-occur.

Thank you again for this feedback and hope to meet you soon when you are next in Delhi.

Sincerely,
Dhananjay Kumar
General Manager

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Reviewed 29 October 2013

A nice hotel in Connaught place, rooms are small but well maintained...
Good bar and restaurant serves good food although one has choice of man other restaurants in few minutes walkable distance. Nearer to Metro station, one can reach airport easily, but consider a taxi if you have luggage.

  • Stayed: May 2013, travelled on business
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Thank Lagisetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhananjay_Kr, General Manager at Radisson Blu Marina Connaught Place, responded to this reviewResponded 30 October 2013

Dear Guest,

We would like to thank you for your valuable time to write this feedback about your recent stay with us at Radisson Blu Marina Connaught Place!

We are glad to know that you really enjoyed your stay and experience at The Bar & Fifty9 restaurant. It is our constant endeavour to meet and exceed Guest expectations.

We are further motivated with your feedback and the same has been shared with the team members. We look forward to serve you again on your next visit.

Sincerely,
Dhananjay Kumar
Geberal Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2013

The staff was kind enough without any extra effort. A hotel that is very well located in the middle of Delhi but is lack of any luxury or special feature. Despite to be in an historic building, the renovation took away any charming without adding anything extra experience.

  • Stayed: October 2013, travelled as a couple
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Thank Juju_mx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhananjay_Kr, General Manager at Radisson Blu Marina Connaught Place, responded to this reviewResponded 30 October 2013

Dear Guest,

We would like to thank you for your valuable time to write this detailed feedback about your recent stay with us at Radisson Blu Marina Connaught Place!

We are glad to know that you really enjoyed your recent stay. It is our constant endeavour to meet and exceed Guest expectations.

We are further motivated with your feedback and the same has been shared with the team members. We look forward to serve you again on your next visit.

Sincerely,
Dhananjay Kumar
Geberal Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2013

The Radisson on Connaught Place is very well located in Delhi - city center and located right above the Rajiv Chowk Metro stop. We were pleasantly surprised and happy w/our stay. The staff is very attentive and helpful; the food is better than I expected and they offer both 24hr room service and a 24hr restaurant (great for weary travelers trekking around India or simply caught in Delhi traffic). Also great shopping nearby and easy access to other parts of the city.

The two things that could use improvement are 1) Wi-Fi service (we were constantly booted off, but I think this is an issue throughout India and not just to the hotel) and 2) the staff needs to brush up on the shopping and attractions near the hotel (we were told many things either were not open on Sundays or closed much earlier than they actually did).

Overall, its a great stay -- really good value overall -- good for both business and leisure travelers.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank townsend416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhananjay_Kr, General Manager at Radisson Blu Marina Connaught Place, responded to this reviewResponded 30 October 2013

Dear Guest,

We would like to thank you for your valuable time to write this detailed feedback about your recent stay with us at Radisson Blu Marina Connaught Place!

We are glad to know that you really enjoyed your stay and dining experience at the Fifty9 restaurant & Room service. It is our constant endeavour to meet and exceed Guest expectations.

We regularly check the wifi connectivity in all guest areas and will ensure the problem you have mentioned will not re-occur. Our team members are being briefed about the latest shopping area timings etc. so that correct information can be passed on to the guests.

We are further motivated with your feedback and the same has been shared with the team members. We look forward to serve you again on your next visit.

Sincerely,
Dhananjay Kumar
Geberal Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Marina Connaught Place

Address: Connaught Circus Radial 3'rd Road, New Delhi 110001, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#45 Spa Hotel in New Delhi
#52 Luxury Hotel in New Delhi
#108 Business Hotel in New Delhi
Price Range: £99 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Radisson Blu Marina Connaught Place 4.5*
Number of rooms: 90
Official Description (provided by the hotel):
Located in New Delhi's central business district, the Radisson Delhi Connaught Place is Delhi's first heritage, boutique, city center hotel. Only 150 metres from the Airport Express Line Metro Station and 10 minutes from New Delhi Railway Station, our 5 star hotel is near renowned shopping and attractions. Offering a level of comfort not found at other New Delhi hotels, the Radisson features on-site dining outlets, a Business Centre and a Club Lounge. ... more   less 
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Also Known As:
Marina Hotel Delhi
Marina Hotel New Delhi
Hotel Marina New Delhi
Hotel Marina Delhi

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