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“Does not provide what they offer!!”

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Radisson Blu Marina Connaught Place
Ranked #118 of 716 Hotels in New Delhi
New Delhi, India
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Does not provide what they offer!!”
Reviewed 28 April 2014

we went for buffet lunch at their restaurant 'fifty9'. But we didn't get what they have offered on written buffet menu not even substitutes for the missing items which was disappointing.
However the food quality was OK nothing great about the whole experience.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank misspriyankagoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhananjay_Kr, General Manager at Radisson Blu Marina Connaught Place, responded to this review, 3 May 2014
Dear Ms. Goel,

Thank you for taking time to share your experience on Trip Advisor.

We sincerely do hope that we have been able to live up to your satisfaction.I have no apologies to offer, but believe that we have failed to provide you the service expected of us.

May i request you to advise us the menu referral as we do not keep printed buffet menu in the restaurant , we want to investigate and take corrective action in case of any disparity.



Warm Regards,

Dhananjay Kumar
General Manager
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  • Location
  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (221)
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English first
Siliguri, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 April 2014

I stayed with my wife here in april 2014.
Firstly- while booking through a travel partner- i booked a deluxe room and paid for it, but while confirming it with the hotel they said the booking was for a superior room, however it took them three days to rectify their mistake and the reason given by the duty manager was that he was busy and could not see the mail sent by the travel partner...highly unprofessional and i guess too much work load on the duty manager.

Next on arriving... i arrived at 12 noon (check in time) and was made to wait for at least half n hour saying that in 2 mins the room is getting cleaned and that i would get it. the 2 mins excuse was given at least 3 to 4 times until 12:30pm and then finally when i got impatient as my journey was hectic till the hotel, one of the front desk lady - urvashi - to show her anger alloted me the smallest and the dirtiest room of the hotel and it was the last corner room with dampen walls and bad smell.. (the duty manager later agreed that this was the smallest room and dirty as well)...so basically if you dont listen to the front desk people you will be punished with such a room...

After having complained about the room 3 to 4 times and walking up to the front desk and waiting for the duty manager(who was super busy to not have attended us till 2pm) they finally changed my room.

The duty manager later apologized for the mis-communication at there end but you guys have no right to spoil our holidays - which i can also read from other reviewers post that you are very professional in doing that -.

One of the bell boys said that the front office people are new...Common... Get them in to the dirtiest of rooms in your hotel and train them first...

If you are somewhat worried about your brand... I seriously think you should consider if you really want to run this hotel...

Highly dissapointed....and never visiting any radisson blu hotels in future.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Arpan2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhananjay_Kr, General Manager at Radisson Blu Marina Connaught Place, responded to this review, 5 May 2014
Dear Arpan,

Thank you for taking time to share your experience on Trip Advisor.

We sincerely do hope that we have been able to resolve your concerns to your satisfaction.I sincerely apologize for the way your visit was handled. I have no apologies to offer, but believe that we have failed to provide you the service expected out of us.

I request you to contact me directly when ever you travel to Delhi next. The team and I shall ensure that we serve you in the manner expected out of us.


Warm Regards,

Dhananjay Kumar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these New Delhi hotels

Level Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 15 April 2014 via mobile

Our family of four stay in the hotel ( 2 rooms) for 4 nights and the was a disaster...
First of all, it does not have thr BRAND STANDARDS of RAFISON BLU for sure snd you will NOT BELIVE it the 2 rooms we got were dirty and stinking...can you believe it...

The air conditioning was not working and the rooms were not clean at all. ..after multiple complaints they agreed to change rooms but NOTHING WAS DONE after 24 hours. ..

The front desk didn't have any clear on our complain and we had to wait for another 2 hours to geta new room which again was pathetic. ...

The Internet connection was really BAD and on complaint they mentioned that its because of the corner rooms...omg!

Rooms very small and cramped but then its CP....

While asking front-desk to arrange for a transportation to take us to DHL MALL
in Vasat Kunj they arrange a NON AC 1980 BEATEN DOWN AMBASSADOR CAR from the local Taxi Stand and told us that this is VERY RELIABLE. ..which he was but a 1980 NON AC AMBASSADOR. ....can't belive it !!!

Earlier while checking in when asked for the room with the balcony on the 2nd floor it was mentioned that its all booked only to realise that it was FREE.....

The staff were good and pleasant but at the PRICE its NOT WORTH IT ALL ALL...

The staff at the BREAK FAST restaurant were like terror. ..continously warning us that the session is closing. ..session is closing so do place your last order...as if they were in some burning hurry to rush home....they had NO RESPECT for customer PRIVACY and time while having a decent refreshing BREAKFAST. ..

Yes...The location has it's advantage but that why one is opting to stay in this HOTEL but they have NO RIGHT TO spoil Our HOLIDAY in this manner and that too from a reputed chain of hotels. ..

WOULD NOT RECOMMEND ANY FAMILY OR TOURISTS to spend time in this HOTEL.....

ITS a total let down.....and NO VALUE FOR MONEY AT ALL.....

Stayed April 2014, travelled with family
Helpful?
4 Thank Kilimates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhananjay_Kr, General Manager at Radisson Blu Marina Connaught Place, responded to this review, 17 April 2014
Dear Guest,

We are concerned about the problems you experienced at our Radisson Blu Marina Hotel and sincerely apologies for all the inconveniences.

We strive to make the stay not only satisfying but a memorable experience. The endeavor of Radisson Blu Marina Hotel is to provide exceedingly dependable service to all our guests. Consequently, it is disappointing to learn about the way you have been dealt with and I sincerely understand your dissatisfaction for the unpleasant experience.

Kindly accept our sincere apology.

May i request you to provide me with details of your stay so that i can address the issue seriously with my team and take corrective action.

Warm Regards,

Dhananjay Kumar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 April 2014

Terrible, not at all like other radisson standard. Breakfast cold, then was told everything was not freshly cooked. Shower flooded, the room got wet. No idea, this is not a radisson. Have stayed at others in India New Delhi and was expecting same service. The front desk had no idea as how to manage or help. I had major surgery and wanted to relax but was unable to. It is small crammed. The main entrance is downstairs. I was told someone has just bought the name but is not really radisson

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SUKI010571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhananjay_Kr, General Manager at Radisson Blu Marina Connaught Place, responded to this review, 5 May 2014
Dear Guest,

First of all please accept our sincere apologies for all the inconvenience.

It is disappointing to learn about the way you have been dealt with and I sincerely understand your dissatisfaction for the unpleasant experience. You concerns on the quality of breakfast and the front desk service has been taken up strongly not only with the head of department but to the team members as well , i assure you corrective action will be taken.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Warm Regards,

Dhananjay Kumar
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Sydney, New South Wales, Australia
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 April 2014

We stayed here for four nights in mid March, and got a very good rate on the internet. If I had paid full price I would of wanted the pool and felt that other hotels with more features would have been more value for the money! The hotel is located in the heritage buildings of Connaught Place and has a lovely feel about it. It is central which is great, there is shopping, train station, and easy access to everywhere from this hotel. This is a major plus. But the hotel is small and simple but we had a business room which was of a high standard. The staff were very accommodating and took good care of us. We arranged our day trip of Delhi sights with the hotel, and met our lovely driver Hashim, who has now become a friend. Hashim went out of his way throughout our stay to help us and even walked to the local train station bought our tickets and helped us get to the Select City Mall! This is the service you receive from the honourable people in Delhi. We also arranged a day trip to Agra with the hotel, which was reasonably priced compared to other travel agents. Our driver was very professional, the new roads have been this trip faster, 3 hours each way. On arrival in Agra we met our tour guide which was included with the fee we paid to the hotel. Our tour guide was wonderful, having visited Agra last year, I was expecting to be harassed the whole day to buy goods, but our tour guide was well known and no one came near us. He only had to look at them and they would go away. We were also taken to a reputable Marble shop to purchase souvenirs that were authentic. Overall this hotel served all our needs. The breakfast options are good, the bread could be fresher but each day we would get ourselves fresh cooked eggs with the daily veggies on offer. Another bonus with breakfast was that there was cold soda water and bottled water! We also spoilt ourselves and went to The Great Kabab Factory. It was not what we had expected, for some reason I had assumed it served Kebabs, but it was a degustation menu with the option of meat or vegetarian. We opted for the vegetarian and really enjoyed it! It was definitely worth the experience although it is the most I have ever paid for a meal in India. Overall depending on what you are looking for whilst staying in Delhi this hotel is great, Connaught Place is literally at your doorstep and has western shops, KFC, MacDonalds, coffee shops, restaurants, and some market stalls, the train is close, rickshaws are everywhere. The other thing we liked is the security that was situated out front of the hotel, that made us feel safer in a place like Delhi. Do be mindful when you walk out of the hotel, as all the rickshaw drivers are on the prowl in full force wanting to take you to where they will make a profit from your shopping. Lucky for us we avoided this!

Room Tip: There is no pool at this hotel, as it is in the heritage building. Do ensure when you arrive you are...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aleni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhananjay_Kr, General Manager at Radisson Blu Marina Connaught Place, responded to this review, 11 April 2014
Dear Aleni,

"Greetings from Radisson Blu Marina"

Thank you for sharing your feedback. We are thrilled to know that your stay with us was both enjoyable and memorable , thank you for the kind words for our chauffeur Hashim. I'm sure he will be very delighted to be recommended by a guest which would give him more confidence to excel in guest service excellence.

Thank you once again and we look forward to welcome you back in not too a distant future.

Warm regards,

Dhananjay Kumar
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New Delhi, India
Level Contributor
79 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 8 April 2014

Radisson Marina in the heart of the city, Cannaught Place. Vallet Parking was good and night walk at Inner Circle is memorable. Those late nights at Starbucks nearby. What a time I had and a feeling of staying at outer circle, Cannaught place was great. Rooms are small but I am sure as it's a taken over hotel at a heritage location, may be that's why. I suggest you to take the room with balcony towards the outer circle. This property is great and the restaurant at the 2nd floor is great food and presentation. The hotel doesn't have a pool but who will need a pool in cp. Just the best

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SANJEEVOHRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhananjay_Kr, General Manager at Radisson Blu Marina Connaught Place, responded to this review, 11 April 2014
Dear Mr. Ohri,

"Greetings from Radisson Blu Marina"

Thank you for taking your time out and sharing your feedback about our hotel. It gives us an immense pleasure that you have enjoyed staying with us.

Thank you for choosing us as your preferred hotel to stay and we hope to see you again.

Warm regards,

Dhananjay Kumar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
64 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 30 March 2014

It was a good experience with the hotel and the staff were helpful. The food and bar was very good. It has got a good selection of world food and all water is filtered.

The rooms are small but comfy enf!!

The location was perfect as you can travel both north and south easily by the train.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saradindu_Das
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhananjay_Kr, General Manager at Radisson Blu Marina Connaught Place, responded to this review, 5 April 2014
Dear Mr. Das,

Thank you for your feedback

We are extremely delighted that you have enjoyed your stay with us , your appreciation has been passed on to the team members and i am confident this would definitely motivate them to go an extra mile in service excellence.

We look forward for your next visit.

Warm regards,

Dhananjay Kumar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Marina Connaught Place

Property: Radisson Blu Marina Connaught Place
Address: Connaught Circus Radial 3'rd Road, New Delhi 110001, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#44 Spa Hotel in New Delhi
#53 Luxury Hotel in New Delhi
#108 Business Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Radisson Blu Marina Connaught Place 4.5*
Number of rooms: 90
Official Description (provided by the hotel):
Located in New Delhi's central business district, the Radisson Delhi Connaught Place is Delhi's first heritage, boutique, city center hotel. Only 150 metres from the Airport Express Line Metro Station and 10 minutes from New Delhi Railway Station, our 5 star hotel is near renowned shopping and attractions. Offering a level of comfort not found at other New Delhi hotels, the Radisson features on-site dining outlets, a Business Centre and a Club Lounge. ... more   less 
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Also Known As:
Marina Hotel Delhi
Marina Hotel New Delhi
Hotel Marina Delhi
Hotel Marina New Delhi

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