My husband and I stayed at Rupam for 2 days and on our final night before departing, contracted food poisoning.
I am writing this review because (and I will say this is a cautious way to avoid slander accusations) that "it is highly likely that I became unwell from the food that I consumed from the Rupam hotel restaurant", as this was the only food I had eaten all day. My husband was also sick, although fortunately not to the same level. Following consumption of the paneer tikka and masala papad, we started to feel unwell within 10 minutes. This later developed into severe diarrhoea, vomiting and muscle pain and resulted in a hospital admission. (The hotel staff were not able to organise a doctor to come to the hotel, despite our request).
It is unacceptable that a guest of a 3-4 star hotel in India should experience food poisoning. Perhaps one would expect it to be likely if we were consuming street food but we expect to be safe when in a hotel.
I contacted the Rupam hotel manager by email to inform him about our experience at the hotel and to make sure the ingredients that were used in making our meals were thrown away to stop other guests becoming unwell. I did not receive a reply to my email which I believe demonstrates a gross disregard for guest well-being and food safety matters.
Clearly, I would warn other potential travellers of the possible risk of staying in the Rupam hotel and recommend that you make other travel arrangements to avoid having the same horrible experience as we did.
- Official Description (provided by the hotel):
- Rupam Hotel is a perfect incarnation of all qualities identical with the best. Standing apart in extraordinary services and its facilities, we have a category of spacious Deluxe and Executives rooms blend with ultra-modern facilities and personalized gracious amenity. In terms of decor, rooms would suit to discerning business guests as well as to leisure travelers. The accommodation at the hotel is centrally air conditioned and wi-fi enabled. All rooms are fully equipped with all modern amenities which include, attached bathrooms, king or queen size bed, direct dial telephone, satellite TV, LCD TV, 24 hr hot/ cold running water. Well clean rooms are available with 24 hr room service. ... more less
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