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“Another awesome experience as always.”
Review of Hotel Rupam

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Hotel Rupam
Ranked #124 of 716 Hotels in New Delhi
Ridgewood, New Jersey
Level 6 Contributor
106 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Another awesome experience as always.”
Reviewed 23 July 2014

This is one of the hotels that I just love to visit when in New Delhi. I was with my parents last week and we booked 2 rooms for 3 days. My experience was awesome. They have made some very positive changes that I could see since my last visit. The staff is courteous as ever and the food was delicious as always. That is all someone needs after a jetlagged flight. I will be back when I can! This is one hotel which is on its way to becoming a boutique hotel soon enough!
Thank you guys.

  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
4 Thank rahulanand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurjitS55, Owner at Hotel Rupam, responded to this review, 25 July 2014
Dear Rahul,
A warm thanks from our entire team, we are so happy and delighted to know that every time you stayed here with us, you have noticed positive changes and left a positive and generous review for each stay.
We strive hard and constantly make efforts to improvise and bring about such changes and thus there can be nothing better for a hotelier to know that their Loyal Guests have similar or better experience every single time.

Please give our warm regards to your parents and family.

We are really looking forward to see you in December and celebrate Christmas with you.

Personal Regards
Gurjit Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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349 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Frankfurt, Germany
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 July 2014

I really enjoyed my stay at hotel rupam.the staff was very friendly and always helpful.the rooms were big, clean and very nice in general for the cheap price.I will come back there next time I visit Delhi.

  • Stayed July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Urdula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurjitS55, Owner at Hotel Rupam, responded to this review, 23 July 2014
We are greatly delighted to have received such a generously appreciative review about your stay, shared on TripAdvisor. Such generous compliments from our guests go a long way thus encouraging us to work even harder and fare better to achieve excellence.

Our helping & attentive staff, our clean and beautiful rooms, our delicious food and our prime location in the city that is conveniently connected through all modes of transport helps you relax and unwind in one of the most soothing ways. We are looking forward to serve you in the new future .

Best Regards
Gurjit Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kochi (Cochin), India
Level 5 Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 July 2014

I booked this hotel via makemytrip after reading the fantastic pics and reviews.

I booked Deluxe Room, But it was my Worst Experience with Make My Trip. Not sure why they allotted such a room for us, may be due to online booking. Not worth the money paid.

In fact this hotel itself spoiled our holiday trip. Very bad noisy location, Foul smell in rooms, Dirty towels, Worst and Expensive Food, My wife vomited after taking a Biriyani. We took food from outside other days (Luckily Hotel Sharavan Bhavan nearby), Unclean Bathrooms and Very Very old pathetic amenities. No plug point to connect a Laptop/Mobile, TV& A/C remote damaged, Dirty Chairs and Wardrobes. No hand wash in Bathroom, No Bidet Sprayer in Toilet, Single Bucket for both bath and toilet .Very Noisy lift and unclean restaurant. Complimentary breakfast is so pathetic just like in roadside shop. No washbasin in the rooftop restaurant to wash hands after food .Two single beds joined to form double beds, No space in room for a 3rd person. All the equipments in room were older than 10 years for sure. Whatever shown in makemytrip were there, but either they were unclean or old and damaged. My first bad experience with make my trip.Really disappointed. We Just spent few hours sleeping there. Went out rest of the time to avoid this room.

Only good thing is the reception and staff. They helped a bit.

Room Tip: "No tips, avoid deluxe rooms"
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  • Stayed March 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank DNPillai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurjitS55, Owner at Hotel Rupam, responded to this review, 16 July 2014
Dear Guest,
Thank you very much for your valuable feedback. We are indeed disappointed that our team failed to live up to your expectations and thus spoiling your overall experience of staying with us. Please accept our sincere apologies for the same.

I would like to make a special mention here that we have two categories of rooms-Deluxe Rooms & Executive Rooms; which we allocate to our guests as per the booking made. It is true that Deluxe ones are compact as compared to the Executive ones but that is what differentiates the two. Also, we have thousands of happy travelers staying in the same category room but unfortunately not in your case.
Hence, I would rather suggest you to give us a second chance and make a booking for an Executive room this time and we are assume that it will suit your taste.

Furthermore, in reply to your complaint about the cleanliness, I would like to inform you that our Housekeeping staff is trained and briefed to check the rooms before allotting them to the guests and maintain high standards of cleanliness at all times which we believe is a pre-requisite for the success of any hotel.
Still had you complained about the issue that time, we would have addressed to the problem there and then.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Patna, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2014

A good budget hotel with well mannered staffs. Well cleaned rooms and washroom, though the size of the washroom is small but fine. Food quality is also good with the reasonable price. I would recommend this hotel for a pleasant stay.

  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Manu356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurjitS55, Owner at Hotel Rupam, responded to this review, 23 July 2014
We are greatly delighted to have received such a generously appreciative review about your stay, shared on TripAdvisor. Such generous compliments from our guests go a long way thus encouraging us to work even harder and fare better to achieve excellence. The same has been shared with our entire team.

Our helping & attentive staff, our clean and beautiful rooms, our delicious food and our prime location in the city that is conveniently connected through all modes of transport helps you relax and unwind in one of the most soothing ways. We are looking forward to serve you in the new future .

Best Regards
Gurjit Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 July 2014

Staying at Rupam was a wonderful start to our two weeks in India. The staff are extremely polite, friendly and helpful (one even gave me a plug adaptor when mine didn't work, and refused any money for it), with a great sense of humour too. They helped us book a taxi to the airport, made us food when the kitchen was closed, and answered all of our questions about Delhi. The rooms were lovely and quiet, and it is very inexpensive for the standard of accommodation that you get.
The Karol Bagh area is also a great place to stay - the metro is very close by, and it's easy to get to other places from the area.
Highly recommended.

Room Tip: Our room on the second floor was nice and quiet - I think the lack of window was a good thing!
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  • Stayed May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Emilie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurjitS55, Owner at Hotel Rupam, responded to this review, 23 July 2014
We are greatly delighted to have received such a generously appreciative review about your stay, shared on TripAdvisor. Such generous compliments from our guests go a long way thus encouraging us to work even harder and fare better to achieve excellence. The same has been shared with our entire team.

Our helping & attentive staff, our clean and beautiful rooms, our delicious food and our prime location in the city that is conveniently connected through all modes of transport helps you relax and unwind in one of the most soothing ways. We are looking forward to serve you in the new future .

Best Regards
Gurjit Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
Reviewed 7 July 2014

I stayed for a week and happen to have a pleasant stay with everything around as wanted, spacious room comfy bed expected to have a hot shower special wifi services good food morning breakfast with fruits definitely made my stay as needed with my work schedule happen to keep me away from the hotel but the time i used to enter it always used to have people who would welcome me have to have a beautiful and economical stay a must to visit hotel.

Room Tip: Room 106 the best stay
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Polite_Kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurjitS55, Owner at Hotel Rupam, responded to this review, 23 July 2014
We are greatly delighted to have received such a generously appreciative review about your stay, shared on TripAdvisor. Such generous compliments from our guests go a long way thus encouraging us to work even harder and fare better to achieve excellence.

Our helping & attentive staff, our clean and beautiful rooms, our delicious food and our prime location in the city that is conveniently connected through all modes of transport helps you relax and unwind in one of the most soothing ways. We are looking forward to serve you in the new future .

Best Regards
Gurjit Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, Kaggadasapura 9241802797
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 July 2014

we have checked in on 27-06-2014.by phone they havearranged cab.hotels rooms are small.taps ar not so good.ac ok.service boys good, food very good.i have lost 2200 in the hotel beuase i have handed over room keys.in my 9 day trip no hotel charged extra for kids.but they have charged.i recomend to keep away. from hotel.some more beautiful hotels are there in karol bagh.rs nagaraja 9241802797.loft was un serviceable 2 days.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
2 Thank Rs Nagaraja N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GurjitS55, Owner at Hotel Rupam, responded to this review, 3 July 2014
Its Very upsetting for the hotelier to receive such a review when a Guest accuses hotel for the fake complaint of the theft just because they are charged extra for the Guest. You made a booking through a 3rd party and the voucher you were carrying it was mentioned there as well that a child above the age of 7 would be charged as extra, we wish if we could upload the scan copy of your voucher. A hotel will never born expenses or lose out revenue on merely to avoid bad reviews and the same has been escalated to the Tripadvisor.com Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Rupam

Property: Hotel Rupam
Address: 9A/35, W.E.A., Channa market, Karol bagh, New Delhi 110005, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #124 of 716 Hotels in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Rupam 3*
Number of rooms: 19
Official Description (provided by the hotel):
Rupam Hotel is a perfect incarnation of all qualities identical with the best. Standing apart in extraordinary services and its facilities, we have a category of spacious Deluxe and Executives rooms blend with ultra-modern facilities and personalized gracious amenity. In terms of decor, rooms would suit to discerning business guests as well as to leisure travelers. The accommodation at the hotel is centrally air conditioned and wi-fi enabled. All rooms are fully equipped with all modern amenities which include, attached bathrooms, king or queen size bed, direct dial telephone, satellite TV, LCD TV, 24 hr hot/ cold running water. Well clean rooms are available with 24 hr room service. ... more   less 
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