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“Far from impressive, Hotel Sunstar Grand felt like a swindle.”

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Hotel SunStar Grand
Ranked #43 of 716 Hotels in New Delhi
Certificate of Excellence
Washington, DC
Level Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Far from impressive, Hotel Sunstar Grand felt like a swindle.”
Reviewed 10 February 2013 via mobile

I could never get the bathtub to work, I was kept awake late at night by street sounds, and i found the mildewy smell in the bathroom more than a little off-putting. The breakfast was lovely, and the hot water pressure from the shower scored very high on my approval scale, but some of the staff seemed resentful when asked to do the slightest tasks. The place didn't cost much, and for nine days, it was an alright base of operations, but I think I'd rather spend twice as much and enjoy my hotel in the capital city.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akt1957, Owner at Hotel SunStar Grand, responded to this review, 24 February 2013
Greetings from Hotel sunstar grand
We thank you for patronising our hotel
We are very happy to learn that you liked our location & services
You also liked the breakfast & bathroom shower with good pressure
You also said our tariff was very less.
Now i see your complaint regarding bath tub & service of staff.
You stayed 9 days in our hotel. It means hotel was of your liking otherwise you would have shifted to some other hotel.
During your stay you never made a complaint regarding bathtub. WE could have shifted you to some other room.
Regarding staff i can only say that they were doing their job. You never complained regarding any staff. We take strict action against staff who refuses to do any work of guest inside the hotel however he is not allowed to go out.
We hope you will forgive us for such minor complaints & keep coming. We hope you will recommend our hotel to future travelers.
Thanks & Regards
Hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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739 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (172)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Sedona, Arizona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 February 2013

This hotel is very well located not far for many attractions,markets, temples and metro . I love the beautiful woodwork and old world charm. The rooms are also well appointed and comfortable with marble floors & great bathroom. The staff is very friendly and helpful. The hotel also features a steam sauna, heated pool and Jacuzzi . An excellent value for the money, breakfast comes with the price of the room. I plan to stay here whenever I am in Delhi .

Room Tip: Back side rooms are very quiet.
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  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stevenbennybenedict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akt1957, Owner at Hotel SunStar Grand, responded to this review, 24 February 2013
Greetings from Hotel Sunstar grand
We are thankful to you for writing a good review of our hotel
You liked the location,& beautiful wood work in the hotel
You have also said excellent value for money. .
It is only the pleasure of pleasing our customers that keeps us going and we are happy to know that you enjoyed your stay at our hotel.
We will strive to improve our services even further and we will make sure that you keep patronizing our hotel as you have been doing in the past.
Thank you for highly recommending our hotel to the future travelers
Our entire team is very thankful to you for your reviews.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 January 2013

We are a group of 20 people on tour from South Africa. This being our first leg of our tour w have recieved a very warm welcome from the hotel staff who have been extremely professional and have the start of the tour very enjoyable.
The facilities of the Sunstar GRand hotel is of the best quality which include, a swimming pool,sauna and very comfortable rooms. Great shower facilities as well a delicious hot breakfast which is served on time as per request.
I hope the rest of the hotels on our tour keep up to this high standard.
This hotel comes with my highest recommendation.

Room Tip: Room 203 is most advisable.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ravig461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akt1957, Owner at Hotel SunStar Grand, responded to this review, 24 February 2013
Greetings from Hotel Sunstar grand
We are thankful to you for writing a good review of our hotel.
You traveled in a group of 20 from South Africa.
You liked the warm welcome given by our staff. You have found staff to be extremely professional.
You liked the facilities of pool, sauna & steam.
You liked the comfortable rooms & great shower. You also liked the hot delicious breakfast
It is only the pleasure of pleasing our customers that keeps us going and we are happy to know that you enjoyed your stay at our hotel.
We will strive to improve our services even further and we will make sure that you keep patronizing our hotel as you have been doing in the past.
Thank you for referring about our good services.
Our entire team is very thankful to you for your reviews.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 January 2013

The room had good solid furniture and very comfortable, firm bed. In winter they provided electric heater free of charge (if you ask for one – it isn’t offered). Plug the fridge in on arrival. The breakfast was simple but nice, and the food available in the daytime was also good. There is a roof terrace to soak up the sun and the location is good for getting around in Delhi generally.

  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akt1957, Owner at Hotel SunStar Grand, responded to this review, 24 February 2013
Greetings from Hotel Sunstar grand
We are thankful to you for writing a good review of our hotel.
You liked the furniture & solid - comfortable beds.
We give heater in every room in winters.
You liked the location . YOU also liked the roof top where you can soak up the sun
You liked the breakfast & food was good.
It is only the pleasure of pleasing our customers that keeps us going and we are happy to know that you enjoyed your stay at our hotel.
We will strive to improve our services even further and we will make sure that you keep patronizing our hotel as you have been doing in the past.
Thank you for referring about our good services.
Thank you for referring our hotel as "GOOD ROOMS"
Our entire team is very thankful to you for your reviews.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 January 2013

Really nice rooms that were clean and comfortable with cable tv and hot showers.Good food at the roof top restaurant and very helpful staff.When we had issues with flights they let us use their cell phones and were very obliging.Early morning taxis to the airport were prompt with no complications.Someone affiliated with the hotel only tried to get us to do a tour with him once, we weren't hassled. I think we paid more than we should have for the room but it was ok.All in all a great place to stay in Delhi

Room Tip: On our first stay we got a standard room with a window (that may be in every room) but for our secon...
See more room tips
  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Langton123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akt1957, Owner at Hotel SunStar Grand, responded to this review, 24 February 2013
Greetings from Hotel Sunstar grand
We are thankful to you for writing a good review of our hotel.
You liked the Roof top restaurant & enjoyed the food here.
YOU were also happy about the arrangement of early morning taxi for Airport
It is only the pleasure of pleasing our customers that keeps us going and we are happy to know that you enjoyed your stay at our hotel.
We will strive to improve our services even further and we will make sure that you keep patronizing our hotel as you have been doing in the past.
Thank you for referring about our good services.
You have mentioned friendly service,nice clean comfortable rooms with cable T V & bathroom with hot shower. helpful staff.
Our entire team is very thankful to you for your reviews.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 January 2013

Got the hotel last minute and was very happy. Room was nicer than I had expected and staff was extremely helpful. They helped me fix my sim card and always checked to see what I needed. The rooms were very nice with hot water and comfy beds and the restaurant on the roof was delicious with free room service. Overall extremely happy.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BerserkCookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akt1957, Owner at Hotel SunStar Grand, responded to this review, 24 February 2013
Greetings from Hotel Sunstar grand
We are thankful to you for writing a good review of our hotel.
It is only the pleasure of pleasing our customers that keeps us going and we are happy to know that you enjoyed your stay at our hotel.
We will strive to improve our services even further and we will make sure that you keep patronizing our hotel as you have been doing in the past.
Thank you for referring about our good services.
You have mentioned friendly service,comfortable rooms &bathroom (better than your expectation) & helpful staff.
Our entire team is very thankful to you for your reviews.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandton, South Africa
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 January 2013

I was told that this was a great hotel. I stayed here for 2 nights - 24th and 25th December 2013.

The location is good - quite close to the shopping markets. The front desk staff were very helpful and assisted where need be.

I think the hotel has an 'old' feel to it - i would think it needs a slight doing up in certain areas. Booked a non-smoking room - however people seem to smoke.

The food was good - however the service staff really need to brush up on some english - they took my order and brought the wrong things. Breakfast was below standard in my book.

The room i stayed in was pretty small - the bathroom and shower was quite good.

All in all - i would use this hotel again - but just as a quick night stop.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank quantum1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akt1957, Owner at Hotel SunStar Grand, responded to this review, 24 February 2013
Greetings from Hotel sunstar grand
We thank you for patronising our hotel
We are very happy to learn that you liked our location & you found front office staff very helpful
Weare happy that you liked food.
We are sorry for the smell of smoke in the room. We are also sorry that steward could not understand what you ordered. We are very sorry that breakfast was below standard as per your books.
We do clean & cross ventilate every room before giving it to next guest.
We agree that our staff can not match a star category staff but still we keep training them
Regarding breakfast i would like to mention that same menu is liked by some & disliked by others. So we have instructed our staff to serve as per choice of customer if possible within our menu.
We will try our best to improve & match your expectations
We hope you will forgive us & recommend our hotel to other travelers
Thanks & Regards
Hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel SunStar Grand

Property: Hotel SunStar Grand
Address: 7A/17, W.E.A. Channa Market | Karol Bagh, New Delhi 110005, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#4 Family Hotel in New Delhi
#6 Business Hotel in New Delhi
#17 Romantic Hotel in New Delhi
#26 Spa Hotel in New Delhi
#34 Best Value Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel SunStar Grand 3*
Number of rooms: 24
Official Description (provided by the hotel):
Rooms have the following additional facilities 1)Refrigerator in every room 2)TEA kettle in room 3)Dental kit/Shaving kit/Sewing kit/comb/hair dryer in bathroom 4)24 hour room service 5)24 hour full power & water back-up 6)24 hour running hot water ... more   less 
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Also Known As:
Sunstar Hotel

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