This really was a Hotel Nightmare for us. My mother and me stayed one night in this hotel that my Travel Agent booked for us.When we arrived to the hotel, we were probably offered the worst room in the hotel.We walked into the room (402) and we could feel the chill, it was freezing cold.Room was on the upper floor which had one open wall outside, so the corridor was freezing too (it was January).We went back to the lobby and told the manager that we want another room that this room was way too cold.There was an Enghlish gentleman in the lobby, a hotel guest, who immediately asked from us, were we talking about room 402, that he was there one night and it was veeery cold and noicy.We were shown another room.It also felt cold because there was no warm airconditioning.We said we´ll take the room if we get a heater.Heater was promised to us.We left our bags to the hotel room and whet to the city.
On our return to the hotel in the evening we were surprised when there still was no heater in the room.We asked from the manager for it, and he said it will take one hour to come, that they have to pick it up from somewhere else.We waited one hour in the room keeping our overcoats on and still feeling cold and waiting for the heater.1,5 hours past and we went to the lobby to ask for the heater.Manager told it should arrive any minute now.We said that we will wait in the lobby until we get the heater.Finally I had to call to our travel agent that we have to change the hotel.He said it was only possible the next day so we had no choice but to stay there or pay again for another hotel.We later realised that the manager was not even going to arrenge us the heater and he had no interest informing us about it, even when we said we will wait in the lobby until it arrives.He did not even offer us more blankets.Our bed had only a bedcover, not even a blanket!We begged an extra bedcover from the room service boy.The manager´s behaviour towards us was very condescending, I found no other reason for it than the fact that we were women.As a thanks for this awful night in the hotel my mother got a terrible flu and cough and we had to end our holiday earlier.I would not recomment this hotel to anybody.
- Official Description (provided by the hotel):
- Hotel Vishal Residency is 3 star hotel in Karol Bagh area, Which is located at just a walking distance from Karol Bagh metro station and Karol Bagh market area like Gaffar Market. It has total 27 fully air condition rooms which is categories in Deluxe Room, Super Deluxe Room and Family Suite. ... more less
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