I spent 5 weeks in total traveling throughout different parts of India and this by far was the best hotel I had stayed at. I was so impressed by this hotel I forfeited an already pre paid two night stay at a Karol Bagh hotel at the other end of town so I could end my India adventure with Shanti Home.
I had never been to India before, I was a single female traveling alone from Canada, and after 30 hours of traveling from my hometown I wanted to check into a clean quiet hotel that was safe, with great staff, for a great price, and Shanti Home did not disappoint, it exceeded my expectations!
The staff is what makes this hotel the best hotel I have ever stayed at in my entire life! Without the staff this hotel would just be like any other hotel. They make you feel like you are part of the family. I had read that previously in other reviews and I didn’t really believe it until I experience it. They are extremely friendly, courteous, always smiling and truly have the willingness to please you from their hearts expecting nothing in return. Whatever you need just ask. If it is possible, they will make it happen. They were always well presented with clean uniforms, clean shaven and well kept hairstyles.
Pooja the front desk manager was an absolute angel!!! Shanti Home could not employ a better front desk manager. She gives right from the heart, is very knowledgeable about Delhi, perfect English, very professional, and truly wants you to have the best stay possible. She helped me plan a day in Delhi by giving me suggestions on what to see and do and gave me a detailed map of downtown. She was always happy to arrange hotel taxi’s for me, direct me to great local shopping or guide me to the local metro station which is just a short walk from the hotel. She is the BEST!!!
The chef of the Lantern restaurant will tantalize your tastebuds with his creations. He is also eager to please, has a great way of whipping up dishes for you when you are hungry whether it be lunch, dinner, or very late at night. MMMMMM good, that is what I say about Adil.
Working closely with Adil is Anand, the food and beverage manager. Anand is very friendly, happy to inform you about what wine is in stock, very knowledgeable, efficient, and always smiling. He makes your dinning experience and outstanding one!
Rajesh and Ram were fine young gentlemen that were always there to bring you anything you needed. If you can persuade him, Rajesh has an amazing singing voice. Ram was always there in the mornings to serve breakfast with a smile. I loved chatting with both or them, very nice gents!
Suresh and Tul were also committed to making your stay as pleasant as possible. Tul was always so accommodating, always with a beautiful smile and gentle manner.
If you needed anything after hours or very early in the morning, Dinesh was the man you needed to talk to. He is happy to fulfill your needs if you wake up in the middle of the night and needed something. He was always just a phone call away.
I booked my reservation directly through the hotel by e-mail. My e-mail questions were always answered within 24 hours by the owner Rajat. Another reason I booked with Shanti Home was it was one of the only hotels I found online that didn’t require a credit card payment either a deposit or full payment when you made your reservation.
I recommend to have them arrange an airport pick up. I have to say that it is a bit more than you would pay for a taxi from the airport but it is such a nice feeling to know that someone would be waiting for you at the arrival hall after such a long flight. Sanjay was waiting for me exactly where they said he would be with a very clear sign identifying the hotel and my name in full in large print. He was in contact with the hotel letting them know that I had arrived and we were on our way to the hotel. Also when you use their taxi service the drivers never have a problem finding the hotel. Every time I took a tuk tuk or taxi on my own the driver always had a bit of a problem finding the hotel. When you do venture out on your own ask the lovely Pooja to send you out with a small location map of the hotel so you can give it to the taxi or tuk tuk driver so they don’t get lost when bringing you back.
From the moment i pulled into the driveway at Shanti Home the service was unbelievable. Five star hotels I have stayed at did not have the level staff and service that Shanti Home did. Staff took my bags, led me to the front desk and did so all with a smile. When I tried to tip them they politely refused my tip. I later found out that there is no tipping directly to the staff. There are clay ducks around the hotel that at anytime during your stay you may tip into them. Each month they break open the ducks and the tips are split among the staff. It was very nice because as I later found out staff are like sharks for your tip throughout India.
I was greeted by the wonderfully warm, friendly, and beautiful Pooja at the front desk with a glass of fresh juice and a flower lei. Check in was wonderful, she took care of everything. My baggage was already in my room by the time I had completed check in. When I went into my room the A/C was already on for me and the room cool, which was so nice because it was HOT in Delhi.
The rooms were beautifully decorated in very pleasing colours with an eye for detail, style, and design. The beds were super comfy, the sheets always very clean and white, great pillows, and an inviting duvet. The cleanliness of the room was immaculate!!! Each room came with a safe.
There was 24 hour free wifi that was accessible anywhere in the hotel. It was not working one day when I was there and when I brought it to their attention they had their tech guy there within the hour fixing the problem. Shanti Home has a great media room fully stocked with movies both Bollywood and Hollywood. There are a number of English channels on the huge flat screen tv along with a few English movie channels like HBO.
I never had a bad meal at the rooftop restaurant Lantern and the prices were reasonable. The staff there were as friendly here as anywhere in the hotel. Breakfast had many choices from freshly made omelets to tea and toast. I always had the fruit plate which was always fresh and wonderful. The marvelous chef Adil truly works his culinary magic and skill in the kitchen and was happy to accommodate any personal changes you would like to make to the dishes on the menu. He always came out and greeted you with his dazzling beautiful smile and soft spoken manner to make sure that once you had started your meal that everything was to your liking. It always was. Try the ross gollah with a scoop of ice cream, it was outstanding! Anything from the tandoori will knock your socks off! I didn’t have better tandoori anywhere else in my time in India as good as the Lantern tandoori. The tandoori doesn’t open until 7pm so plan accordingly. Also, if you wish to have your meal anywhere else in the hotel as opposed to the rooftop just let them know and they will be happy to bring it to you at anytime of the day or night.
There is no other choice of hotels for me when I return to Delhi. It will be Shanti Home. Do not hesitate to book this hotel for your stay, you will not be disappointed.
- Official Description (provided by the hotel):
- 17 exclusively designed rooms & suites, Shanti Home in New Delhi is perhaps the only choice for the discerning traveler looking for more than just a room. Shanti Home reflects India's spirit in a harmonious blend of tradition & contemporary sophistication Exquisite interiors, impeccable service and fine cuisine combine to create an experience that is warm and intimate. ... more less
- Reservation Options:
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- Also Known As:
- Shanti Home New Delhi
- Shanti Home Hotel New Delhi