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“Ignore the buffoons and appreciate this place!”
Review of Clarkes Hotel

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Clarkes Hotel
Ranked #2 of 112 Hotels in Shimla
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Ignore the buffoons and appreciate this place!”
Reviewed 1 November 2013

I was quite concerned about the hotel's recent reviews on the website. The Clarkes is a heritage hotel and the first purchase for the prestigious Oberoi group. I have been returning to the hotel over a period of 20 years and couldn't believe some of the negative reviews. Although I think subtle upgrades to upholstery and the bathrooms are due, the staff are impeccable and lovely, the food and service excellent with rooms that are charming and cosy. The hotel is authentic (as opposed to the nearby, not very clean Combermere) and old. Those who fail to realise this and claim it is over priced are clearly unable to grasp the heritage of the hotel. The price, for what you are getting, as well as it's ideal location are a bargain! If you want cheaper or more modern, by all means take your bad taste or budget elsewhere! I'm sticking to the Clarkes and thanks for another lovely stay!

Room Tip: Ask for a room with a bay window or a suite as they are lovely
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Harpster2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review, 10 November 2013
Dear Guest,

It was a pleasure having you stay with us at Clarke's Hotel, Shimla. We thank you for your valuable comments on Trip Advisor.

We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.

Your valuable comments regarding the upholstery and bathroom maintenance have been noted and necessary actions will be taken.

Your generous indication of our performance will be a source of inspiration to our staff.

We look forward to the pleasure of your continued visits and assure you of our best attention at all times.

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (143)
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English first
Fareham, England, United Kingdom
Level 4 Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 October 2013

We had a great stay here, only 2 nights but wush it was more. We received a free upgrade to apremium suite, very nice. The restaurant was excellent, the chef spoke to every table, and in our case reccommended and produced some lovely food. We would definitely go back given the chance.

  • Stayed October 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review, 10 December 2013
Dear Guest,

It was a pleasure having you stay with us at Clarke’s Hotel, Shimla. We thank you your valuable comments on Trip Advisor.
I am delighted to note that you have had an enjoyable stay, it was a pleasure to have been of service to you.
I once again thank you for your kind words. My team and I look forward to welcoming you back to Shimla and every endeavor will be made to ensure that Clarke’s Hotel becomes your home when visiting this city.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 October 2013 via mobile

Located in the heart of Shimla, on a traffic free stretch of The Mall, Clarkes is a great base from which to explore the old town. There is lots of heritage charm, while the facilities are modern and comfortable.

The restaurant fantastic, with attentive service under the direction of Isa Musheer and his Team. Young Chef Meet Singh Malhotra is a revelation, cooking some of the best Indian dishes we've ever tasted and with an eye for contemporary presentation.

All in all a lovely hotel & highly recommended.

Stayed October 2013
Helpful?
Thank Lawrence B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review, 10 December 2013
Dear Guest,

It was a pleasure having you stay with us at Clarke’s Hotel, Shimla. We thank you your valuable comments on Trip Advisor.
I am delighted to note that you have had an enjoyable stay, it was a pleasure to have been of service to you.
I have conveyed your generous compliments to Chef Meet. It has been a tremendous source of inspiration for him.
I once again thank you for your kind words. My team and I look forward to welcoming you back to Shimla and every endeavor will be made to ensure that Clarke’s Hotel becomes your home when visiting this city.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level 5 Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 16 October 2013

Visited the hotel in March 2013. Had initially booked a Deluxe Suite which was later upgraded to the next category Premier Room. However, I discover a catch later that the upgraded suite had no windows. For someone claustrophobic it can be a very disappointing. The suite as such was quite spacious, had a entrance area, a separate bedroom, a dressing room and a large bathroom. So, if you are looking for views of the city or the valley, insist on the rooms that are not in the basement.

The hotel does carry the old world charm, with furnishings in its common areas, dining areas.The courteous restaurant staff dressed in crisp starched white, the shiny silver ware, scrupulously clean sheets and towels were there consistently on all 4 days that we stayed with them. Breakfast spread was rather average, except for the piping hot choice of paranthas. The other preparations were very lame and average. But breakfast in itself was a great experience with the whites and the silver and large windows offering a nice view of the valley. The restaurant staff was excellent and attentive. One of them observed my wife coughing at breakfast and sent a "kaadha" later in the day to our room. I also observed that the food in general was extremely expensive at the hotel, it was not bad but exorbitant for its quality. Right after this stay we had moved to Wildflower Hall and the food there, pretty much the same price as Clarke's was way too good.

Location of the hotel is fantastic, you can reach the main attractions of the Shimla town on foot. And it is conveniently close to the Lift. However, when coming from the railway station, you wont be able to drive up to the hotel, you will be dropped at something called "The Lift" a cramped elevator to lift you up the ridges. You may however hire porters to take your luggage from the lift to the hotel.

Room Tip: Avoid the basement rooms at all cost.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AzimuthalP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review, 10 December 2013
Dear Guest,

It was a pleasure having you stay with us at Clarke’s Hotel, Shimla. We thank you your valuable comments on Trip Advisor.
I am delighted to note that you have had an enjoyable stay, it was a pleasure to have been of service to you.
I once again thank you for your kind words. My team and I look forward to welcoming you back to Shimla and every endeavor will be made to ensure that Clarke’s Hotel becomes your home when visiting this city.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ambala Cantt, Haryana, India
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 October 2013

this property is bang on mall road and is a genuine vintage with all the modern amenities. we really enjoyed every bit of our stay here. one minus which of course is with all the hotels on mall road is that you can not take your car to the hotel. but they have their own parking slots just down below (high court parking). and beware, the parking guy will con you by issuing you a ticket nevertheless so get your free parking coupon from the hotel. the food too was excellent.
highly recommended.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anj191824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review, 10 December 2013
Dear Guest,

It was a pleasure having you stay with us at Clarke’s Hotel, Shimla. We thank you your valuable comments on Trip Advisor.
I am delighted to note that you have had an enjoyable stay, it was a pleasure to have been of service to you.
I once again thank you for your kind words. My team and I look forward to welcoming you back to Shimla and every endeavor will be made to ensure that Clarke’s Hotel becomes your home when visiting this city.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2013

This hotel is located at the end of the Mall. A plus could be that it is accessible by car -- but the car route was closed when we were there. This means, we had to take the lift up to the mall. The lift is a bit if a mess. The view from our window was good inasmuch as you could see -- the courthouse behind obscures the view somewhat. (On the other hand it was fun to watch the lawyers mill around as you sipped your coffee.) The view rooms are in the back -- but I am not sure if the extra price would be worth it. The view from just outside the hotel is much better. I liked the interior decor and also enjoyed the ping pong table in the basement. The restaurant is also very good.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Subodh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review, 10 December 2013
Dear Guest,

It was a pleasure having you stay with us at Clarke’s Hotel, Shimla. We thank you your valuable comments on Trip Advisor.
I am delighted to note that you have had an enjoyable stay, it was a pleasure to have been of service to you.
We have noted your comments regarding view of the room and will take this into considerations.
I once again thank you for your kind words. My team and I look forward to welcoming you back to Shimla and every endeavor will be made to ensure that Clarke’s Hotel becomes your home when visiting this city.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frome, United Kingdom
Level 4 Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 October 2013

In addition to the usual chaos associated with Indian towns Shimla also has areas of tidyness and gentleness with buildings of a bygone era. To match this Clarkes Hotel provides professionalism mixed with great charm. Its relaxed atmosphere suits the town and is a great relief from the world outside. The dining room with its superb food is ruled over by waiters no less ancient and splendid that the room itself. Friendliness, courtesy and helpfulness are taken for granted. Shimla is well worth the long train trip ( don't miss going on the Blue Train ), from Delhi and staying at Clarkes provides the icing on the cake.

Room Tip: Ask for a room with a valley view.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review, 10 December 2013
Dear Guest,

It was a pleasure having you stay with us at Clarke’s Hotel, Shimla. We thank you your valuable comments on Trip Advisor.
I am delighted to note that you have had an enjoyable stay, it was a pleasure to have been of service to you.
I once again thank you for your kind words. My team and I look forward to welcoming you back to Shimla and every endeavor will be made to ensure that Clarke’s Hotel becomes your home when visiting this city.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarkes Hotel

Property: Clarkes Hotel
Address: The Mall, Shimla 171001, India
Phone Number:
Region: India > Himachal Pradesh > Shimla District > Shimla
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Shimla
#2 Business Hotel in Shimla
#8 Romantic Hotel in Shimla
Price Range (Based on Average Rates): £
Hotel Class:5 star — Clarkes Hotel 5*
Number of rooms: 32
Official Description (provided by the hotel):
Located on the Shimla Mall Road, Clarkes Hotel is an oasis of calm on the bustling promenade. This Heritage hotel has recently been upgraded to Grand Heritage category and is one of the oldest hotels in Shimla. Clarkes is known for its architecture dating from the colonial era. The hotel is within walking distance of Shimla attractions - Gaiety Theatre, Groton Castle, Museum, Rothney Castle, Viceregal Lodge, Churches and other Colonial era buildings. Clarkes Hotel embodies the elegance and charm of yesteryear, with modern conveniences of today. The hotel maintains the highest levels of service and has all the amenities, facilities and levels of comfort you would expect from a hotel of this class. Clarkes Hotel is just 10 minutes from Shimla Station. ... more   less 
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Also Known As:
Shimla Clarkes Hotel

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