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Hotel Willow Banks
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Reviews (535)
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All reviewstourist liftsanjay sharmapremium roomcentral heatingsmall balconyhotel is locatedroom serviceconvenient locationhigh court parkinghot waterbreakfast spreadtaxi standexcellent locationcomfortable stayview from the balconyrooms are spacioushigher side
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Reviewed 27 May 2014 via mobile

Nice location, tiered room across 7 levels and a very hospitable concierge. However, tariff is too high and they're pretty aware that people will pay in peak holiday weekends. Food is average. However you don't mind it much since one is out there on the mall road or sightseeing elsewhere

  • Stayed: April 2014
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Thank Parikshit2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2014

Hotel - Location excellent. Decor slightly dated, but clean
Reception - Pleasant, welcoming and helpful.
Room - Spacious, clean and comfortable. Deluxe rooms face the street!
Bathroom - Clean and without unpleasant smells.
Service - Great
Restaurant - Good breakfast buffet layout. Restaurant manager, chefs and staff were there to provide an excellent service and dinners.
I wouldn't whinge about No Cars up to the hotel. Coolies are readily available to cart your luggage for Rs 100. Remember to take coolie's badge, because they do not use the lift, but steps.

Room Tip: Don't forget, in India, the basic (standard) room is termed as deluxe room. So book premier room at this hotel for an excellent view of Shimla, especially at night.
  • Stayed: April 2014, travelled with friends
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1  Thank s1_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014 via mobile

Had some issues with the hotel staff being responsive ... For me it was overpriced..!! Nothing mentioned in the "about" that car is not allowed at mall road... For me being there for the first time was new..!! Had to park in public parking that costed me 150 per day..!! And was far frm hotel ... Not likely..!!! Had to call for several things at check-in like fixing of bulbs... Water block for bath tub... Dental kit... Cleaning for next day.. Etc... Returned food since it was undercooked...!!! Not a pleasant experience, considering the rating of the hotel...very overpriced as per the experience...!!

Stayed: May 2014, travelled as a couple
Thank Ankit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

The Location of the hotel is Ideal. Just a minute from the Lift to the Mall and yet away from the busy shopping area. Room was spacious, clean and the balcony, perfect. The view from the balcony is amazing especially at nights.The staff was pleasant and helpful. The complementary breakfast was lavish, however on the second day of our stay it was unceremoniously cut down. The new guests had no clue but guests from previous day got our dues. However the Manager accepted the responsibility. Stay was totally satisfying.

Room Tip: There are no lifts so in case you are travelling with senior citizens please book rooms on ground or one level below ground floor. Do not choose the room opposite to the kitchen as it gets noisy only in the early mornings.
  • Stayed: April 2014, travelled with family
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Thank Madhuban2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2014

I am sure there are much fancier (and more expensive) hotels to be found in Shimla. However, what puts this hotel right up there is its ideal location. It is literally on the Mall road. The tourist lift is also close by, which meant hauling our luggage to the hotel was not a problem.

We arrived early and try as we might could not get an early check in. However, after dumping our luggage and going out to eat we came back still an hour before official check in time and the hotel staff told us our room was ready. The room was big, nothing cramped about it at all. Plus the balcony was very nice and had a great view. We didn't try the restaurant, but ordered room service one day and it was as expected. Not bad but overpriced, no complaints as you are not supposed to eat in anyway, as there are lots of nice places to eat at the Mall road.

In short, this is a great place to stay as you don't feel cut off from the rest of the world. Walking quickly gets tiring so the closer you are to the heart the better. Remember there is no vehicle of any kind on the Mall Road, so you will have to walk anyway, so the closer you are to it the better!

  • Stayed: April 2014, travelled with friends
    • Value
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Thank arvidc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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