Pathetic.... thats the only term that comes to my mind about this hotel. The food is very bad, there is nothing called service, the staffs are rude, they do not care about guest satisfaction. Let me elaborate.... Food - though the rates are quite high , the taste and portion size are pathetic. Cold rotis, tasteless curries actually spoilt the meal. Service - no staff... the manager answers - " sir, staff are busy in banquet party and the other restaurant , so sorry...." - great reply. Had to pick up tablewares from the side station myself. Reception staff - Champions - very rude. Asked for extra bed, what arrived is a some sort of a rag where the roadside beggars sleeps. That too with a extra charge of Rs 400. Though we cancelled it immediately, but was shocked to see that in the bill during during check out - therefore no coordination among the reception staff. It got deleted after a fair amount of argument. Staff openly ask for tips and strangely not satisfied with what is given, asking for more.... Only positive point is the rooms are good, AC effective , housekeeping cleaning good. But a hotel is a home away from home with a minimum courtesy towards customers, which is seriously lacking in this hotel.
- Official Description (provided by the hotel):
- Hotel Roopa is a city lifestyle destination beyond compare. Mysorean hospitality begins to come alive the moment you enter the premises and you are made to feel at home instantly. Set in the heart of Mysore, a few minutes' walk from the Mysore Palace and just a short drive away from Mysore Railway Station, this established landmark encompasses a fully integrated business hotel with high luxurious spacious rooms and suites,paired with creative meeting and business facilities. ... more less
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