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“Nice Place, HORRIBLE SERVICE!!!!”

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Golden Landmark Resort
Ranked #22 of 102 Hotels in Mysuru (Mysore)
Bengaluru, India
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice Place, HORRIBLE SERVICE!!!!”
Reviewed 25 August 2013

We stayed in this hotel for a weekend (09aug 2013-11 aug 2013), the place is really nice and so is the city of Mysore. This was our first vacation since our 2 years old daughter was born so as you can imagine we were quite looking forward to it. The hotel itself is very pretty and green, we stayed in a villa for 7500 rupees a night, very clean and spacious, especially for a 2 year old to run about.The best part of the room was that the sitting/TV area was divided by the bathroom area by some space and a door so as to not disturb the sleeping child. However, the service ruined everything for us. The day we checked in( we informed them to give us a quite room for the kid) we were greeted by the loud honking and chugging of trains!!!! just outside our room!! "don't worry ma'am, only two trains a day pass by" it went on through the night.
Then there was the service, we ordered prawns the first night. "sorry we don't have prawns!" and the phone was slammed down. I called back 3 times and asked "WHY" after much probing and irritation, the answer was "we had many guests in the afternoon so we ran out of prawns!!" We ordered something else which was palatable at the most...
The next morning, I called to order cereals for my child, "no cereals, we dont serve it" I told the guy it was in the menu, but he said he didn't have any...luckily we had fruit...The coffees we ordered came half an hour later, tepid...
The next night we tried to order prawns again and were told they don't serve prawns at the hotel at all!! I told them i had it in the menu, apparently we had an old menu....strange and wishy washy....the dinner we ordered was fish kababs and some chicken tandoori which again came after an hour and many phone calls later...it was bad!
We will never go back to this resort and will warn every friend we know not to as well....They can be so good if they only pull up their service socks....a good place if your taking your food with you..

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PetiteMeyrieux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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261 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Hyderabad, India
Level 5 Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 August 2013

So we booked this property because not much was available in Mysore otherwise.
Was skeptical but didn't have much choice.
What we liked was that the property is decent. It has a reasonably big area, the pool is good and has the regular indoor activities.
We booked 4 villas - and the villas are good - huge, reasonably well done and well maintained, i think its good value for money. The pillows are terrible and they seem to have a problem in providing extra pillows.
Food was very average. Of the 6 meals we had, 2 were decent, but 4 were very average. i would not want to pay and eat that.
The problem was the attitude of some staff members. most of the waiters, porters and others were very helpful, and would run at beck and call, but problem is with management i guess.
Service was slow - many times, if we ordered something, and it never came, we had to follow up and would then be told its not available - sometimes it would come only if we followed up. Imagine the hotel refusing to provide ice cubes bucket!!! it is ridiculous...how can a resort run out of ice cubes, and that too whenever asked for?
So the resort has a pay policy for any damage -while most hotels have, no one really enforces it.
Here, when a glass broke in the room, and we called - the first thing told to us was - it will be charged 100+tax - it was very disappointing. i dont have a problem paying it if i broke it, but thats not what i want to hear when i call housekeeping to get it cleaned...at least not the first thing.
The attitude of the manager lady was very weird. when we complained and told her about her way of talking also, all she said was she would not be in that position if she didn't have the right attitude.
One of our bed sheets got spoil. we didn't notice. we loaded our cars, checked out and sat in the car, ready ton depart. The lady manager came running and stopped us and asked us to pay 700+tax for the bed sheet. again, problem is not paying for it - but stopping a departing guest to claim a bed sheet - sorry but i am never going there again!

Room Tip: The villas are good.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arahul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
1 review
Reviewed 13 August 2013

Resort atmosphere is good,pleasant locality overall good to stay.

Improvement need to taken care in restaurant services & in room services.

Required to provide kids play space in resort.

Overall good to stay.....



  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank P Sivasankar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 13 August 2013

Good property, very green and well maintained. Service was slow, and less number of people around to help. Breakfast was very good on both my days of stay, however, the dinner buffet and some orders for room service was average in taste. I might want to stay again, if I get similar deal from cleartrip.. else they are a little expensive... overall... happy...

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Amit K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2013

beautiful resort with loads of lung space and well maintained. The only negatives was the service at the restaurant. The quality of food served at the restaurant was not at par with the facilities provided by the resort.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Kiran S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
2 reviews
Reviewed 10 June 2013

We'd a wonderful time in Golden Landmark Hotel.

Pros
The property is really good.
Lots of open space for the kids to play.
Food is good and reasonably priced.
Located in the City
Swimming pool is maintained well. Kids pool is a big one.

Cons
Can't think of any.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hemoishimangshu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
1 review
Reviewed 5 June 2013

It was a great experience staying at Golden Landmark, the entire property is very neatly and well maintained, there's lots of greenery all around. The staffs are very friendly and respond quickly, food is very delicious as well. We were a family of 5 and we thoroughly enjoyed our stay, specially the kid. The only cons I could recognize are that no shower caps were provided in the room. The railway track is pretty close to the property, so we can hear the sound of trains passing by, but its no so intrusive and annoying. I would suggest to also have ceiling fans incorporated in the rooms, as some would not prefer AC. This is just a suggestion. All of the minor cons will easily be really ignored once you are in the resort, coz it is in a very calm and serene place.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Vasudev R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Golden Landmark Resort

Property: Golden Landmark Resort
Address: 45/A K R S Road, Mysuru (Mysore) 570016, India
Region: India > Karnataka > Mysore District > Mysuru (Mysore)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #22 of 102 Hotels in Mysuru (Mysore)
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Golden Landmark Resort 3.5*
Number of rooms: 58
Reservation Options:
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