We stayed in this hotel for a weekend (09aug 2013-11 aug 2013), the place is really nice and so is the city of Mysore. This was our first vacation since our 2 years old daughter was born so as you can imagine we were quite looking forward to it. The hotel itself is very pretty and green, we stayed in a villa for 7500 rupees a night, very clean and spacious, especially for a 2 year old to run about.The best part of the room was that the sitting/TV area was divided by the bathroom area by some space and a door so as to not disturb the sleeping child. However, the service ruined everything for us. The day we checked in( we informed them to give us a quite room for the kid) we were greeted by the loud honking and chugging of trains!!!! just outside our room!! "don't worry ma'am, only two trains a day pass by" it went on through the night.
Then there was the service, we ordered prawns the first night. "sorry we don't have prawns!" and the phone was slammed down. I called back 3 times and asked "WHY" after much probing and irritation, the answer was "we had many guests in the afternoon so we ran out of prawns!!" We ordered something else which was palatable at the most...
The next morning, I called to order cereals for my child, "no cereals, we dont serve it" I told the guy it was in the menu, but he said he didn't have any...luckily we had fruit...The coffees we ordered came half an hour later, tepid...
The next night we tried to order prawns again and were told they don't serve prawns at the hotel at all!! I told them i had it in the menu, apparently we had an old menu....strange and wishy washy....the dinner we ordered was fish kababs and some chicken tandoori which again came after an hour and many phone calls later...it was bad!
We will never go back to this resort and will warn every friend we know not to as well....They can be so good if they only pull up their service socks....a good place if your taking your food with you..
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