I stayed at Fortune JP Mysore while 2012 turned to 2013, along with a group of 9 other adults and 4 children.
Ms. Rekha answered my reservation inquiry over the telephone and she couldn't tell me the floor size of the different types of rooms at Fortune JP. The only difference between a Standard Deluxe and Fortune Club room according to her was the unelaborated 'amenities'. It finally took 4 calls before I could get a booking confirmation over the email. (To be fair, the first confirmation came minutes after the call, but the final one after making a change to my reservation to add 2 more rooms took these repeated reminders).
The reservation experience was not the memorable one. My credit card company offers me a 2nd night free upon first stay with any of the Fortune hotels and a 20% discount on rack-rate during subsequent nights. Both explicitly without black-out dates. Fortune JP Mysore refused to honor either until I had to esalate several levels up at both my bank and at the hotel. For me, it is simply a matter of honoring a promise. They finally agreed to consider this offer on 1 (yes, one) room if I brought along the voucher which my bank had sent me a good half year ago, which I couldn't find. My bank loses points too on this one.. don't we live in the days of central bases? So I paid the usual rates in the end.
The hotel either doesn't have its own fleet or it was all booked to be able to pick us up from the train station. They sent an Indigo and a Tavera to pick 14 people in all (10 adults, 4 children, plus drivers). A largely inadequate arrangement, after you've counted the bags. No placards, confused drivers, back-and-forth telephone calls and squeezing in later, we found that the cabs were outsourced to another company and the hotel had the least bit of co-ordination with them; the drivers wanted to be paid directly. Let us not even talk of the money charged for a 12 minute ride.
The group entered the lobby at 1320 hrs and it was 1350 before the first of the five rooms were given to us. All along, I kept requesting for at least one room so the lady in our group who'd taken ill could settle down. The staff acted like our arrival was a surprise while the booking was done a full one week in advance, the pick-up details mentions the Shatabdi train whose arrivals are a well registered event in small town Mysore. Mr. Kaushik at the reservations was beaming with pride when at 1355 hrs, at what his considered his magnanimity in getting us 2 (yes, two) rooms of the five booked. The last room was allowed for our use at 1450 hrs. When I requested an audience with the hotel manager, the man (Mr. Waseem) who had steadfastly avoided eye-contact crossed over to our side and introduced himself as the duty manager. We saw no point in talking further and requested to see the accommodations manager Mr. Sreedhar. The usual 'isolate incident and not reflective of our normal standards' lines followed but I found it hard to believe even one room out of the five booked could be provided to us on time.
When we entered our room, we found a used toothpick to welcome us, a used coaster (rim shaped beverage stains) under our coffee cup. We aren't the ones to fuss over the little things but by now, they had begun to add to the pile making up for our bad experience. The accommodations manager knocked, accompanied by the lady at the hospitality desk. After a minute's apologies, that he was away but really making sure our rooms were ready (I assume a man of the services industry should value transparency and importance of updates and being approachable!).. I really saw no point in talking to him after when he asked the lady accompanying him to pick up the toothpick than do it himself. Someone who values hierarchy more than doing the right thing didn't seem like the one who'd understand us further. We got 15 drink coupons for an apology. We appreciated the gesture but not that they came with the same day validity. It was our first experience with limited validity apologies.
The sign card on the table mentioned a basket of fruits with compliments from the hotel, exactly at the place where the basket should've been. For a double occupancy room, there was only one set of slippers. Bathrobes were present in only two of the five rooms we'd occupied. Television was still hooked to the neighborhood cable network and a far cry from digital transmission quality. Tiles under the sink had grout. The shower door didn't close fully. Noise from the air-conditioner vents running between the rooms (take 312 and 313 for example) bothered at night. (AC vents is what we guessed it to be. They went on and off time to time). A plastic spoon floated in the middle of the swimming pool. The deck towels never came while we were still at the pool, while an easy way was to just place them in the changing room.
The service at the restaurant and the food was a saving grace for sure.. but by then, the damange was done.
I could go on and on and on... but I'd stop at saying just this much. Stay away.
- Official Description (provided by the hotel):
- Ideally located opposite the government guest house Fortune JP Palace is well-connected to all nearby tourist attractions. Just 2kms from the famous Mysore Palace, 3kms from the railway station and 12kms from the Mysore airport, the hotel delights the guests with its excellent range of guest facilities like Spa, Swimming Pool, Chinese restaurant, rooftop barbecue, all day dining coffee shop, shopping arcade. It provides 108 well-appointed guest rooms including Deluxe, Club, suites, 01 room for the differently abled. Most of them have a soaring view of the magnificent Chamundi Hills. The interiors of the rooms have been aesthetically done in contemporary style decor, and our well-equipped with an excellent range of amenities required by a modern day traveler. ... more less
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- Also Known As:
- Fortune Jp Palace Hotel Mysore