Being a Carlson member I chose to redeem my accumulated points at this hotel on a weekend family trip.
We arrived at the hotel at around 4 PM hungry and tired after some travel and work. we had 2 rooms with connecting doors which was great . decor is up to the mark and cleanliness is also good - the place being a new one.
the bad part started when we decided to order food from the room and not at the restaurant. We were 4 adults and 2 children below 6. After a lot of trouble we got the order through. NO ONE WOULD PICK UP THE PHONE AT IN ROOM DINING. we had to call reception, speak to someone at the restaurant and ask for someone to call back from the in room dining which took about 10 mins to happen after 2 reminders.
Already hungry we decided to go for the easiest choice and that was biriyani. I asked the guy how many plates we need for 4 adults and he replied that one plate serves 2 so I ordered 3 plates. 3 plates came in indeed but was dismal in quantity. I thought the whole 3 plates was just enough for 2 hungry people instead of 6. And to impress us they sent 60% meat and just 40 % rice.
Barring this the place was nice. cordial staff (lot of young eager and confused people) Again I noticed a very disturbing sight in the dining area. the boss showing who he is. if there are 10 people on the floor, there will be just 2 or 3 young energetic and eager guys working the rest are super-wisers bossing around. its a very pitiable sight in a dining floor. Also there is too much os internal conversation among staff on which is whose job and sometimes guests were waiting till these new bosses finish giving the lessons.
OK the good things,
FOOD: EXCELLENT SALAD SPREAD. DESERTS ARE GOOD, PARATHA and POORIE NEED IMPROVEMENT. CURRIES veg and non veg etc are excellent.
Location is little far but clean air and quiet is a bonus. Actually very near from the ring road
Kids play area is a nice touch.
Bar and pool is just FANTASTIC.
- Official Description (provided by the hotel):
- Brand New Carlson Group hotel located a 20-minute drive from Mysore PalaceConveniently located a 20-minute drive to the city centre and Palace. Mysore Airport is just a 35-minute drive, perfectly suited for business and leisure travel.Best in class luxuryIt offers elegant, well-appointed 130 rooms and 12 suites, free Internet access, outdoor swimming pool, fitness studio, business centre with private meeting rooms, on-site restaurants, and banqueting facilities. Complimentary Buffet Breakfast & Wi-Fi for all Room Guests.AMENITIES/ SERVICES FOR ALL TYPE OF ROOMS/Premium TV channels.Premium bedding Separate sitting area Soundproof rooms Complimentary newspaper Direct-dial phoneVoice mailComplimentary bottled waterMinibarCoffee/tea makerWake-up callsDaily housekeepingTurndown serviceDesigner toiletriesPrivate bathroomBathrobesHair dryerBathroom phoneExtra towels/bedding in roomHandheld showerheadMakeup/shaving mirrorSewing kitSlippersBathroom scaleBathtub or showerIn-room childcare (surcharge)Electronic/magnetic keysWorking DeskWelcome amenitiesWindow opensClock radioIron/ironing boardRollaway/extra beds availableBlackout drapes/curtainsIn-room safe (laptop compatible)Ergonomic chairSeparate dining areaSpeakerphoneSatellite TV serviceHDTVFree Wi-FiFree wired high-speed InternetDown comforterESPNFree movie channelsHBOIndividually furnishedIndividually decoratedPillow menuLCD TVHydromassage showerheadCribs/infant beds (complimentary)Connecting / adjoining rooms available ... more less
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