Stayed for 6 nights here during May 2104. This is a really nice play to stay when visiting Mysore. Very decent rooms backed up by well trained staff makes this a real value for money deal. The exterior is quite spartan - mainly a building with a small fountain up front. One side of the building overlooks a granite factory and the other a nice temple. The lobby is utilitarian and opens to the lifts and restaurants. A swimming pool with a poolside bar, a curio shop, a very good fitness centre, a game room with Table Tennis, Chess and Carrom boards set up and a kids play area with some stuffed dolls and a Play Station completes the picture I think. The rooms have a good king size bed, the usual Electric kettle and associated stuff and a small but well planned bathroom. Sleep quality is good and the housekeeping staff do a very good job with some nice touches such as setting up a bird with your towel, etc. The kids will love it.
A couple of things to remember - this hotel seems to be a popular destination for organising conventions, seminars etc among the business community. This means that the breakfast table tends to be crowded. The staff here (Mosaic) are a great tribute to this hotel. They will go the extra mile in making your stay as pleasant as possible are a pleasure to encounter on even the most harried of mornings.
I also felt that the hotel was understaffed. This manifests itself in different ways - in room dining was turning into a joke as I had to wait 1 hour for a glass of milk for my 1 year old child at 7.00 A.M. in the morning (apparently they had a total of 2 guys on room service duty, taking care of nearly 300 guests that day). A coffee request at 4.30 in the evening was met by a minimum 30 minute wait time and so had to be cancelled. Night dining took about an hour to be served. The food is really good though and makes the wait worthwhile. But difficult to explain that to the kids. The under staffing really sucked when the power tripped on our floor at 2.30 A.M. Kept dialing all the various departments but no one to pick up the phone. After doing this for 20 minutes, had to grope my way to the lifts. Came down and no one in the lobby or anywhere. Took a while to get help. The shortage of staff may not be apparent when the occupancy is lean but during the weekends it does reflect.
On the whole we enjoyed our stay at this hotel. If more staff are hired, it will be a great hotel. Lots of big construction activity going on in this area and pretty soon this hotel will be very busy. Will certainly stay here if we return to Mysore.
- Official Description (provided by the hotel):
- Brand New Carlson Group hotel located a 20-minute drive from Mysore PalaceConveniently located a 20-minute drive to the city centre and Palace. Mysore Airport is just a 35-minute drive, perfectly suited for business and leisure travel.Best in class luxuryIt offers elegant, well-appointed 130 rooms and 12 suites, free Internet access, outdoor swimming pool, fitness studio, business centre with private meeting rooms, on-site restaurants, and banqueting facilities. Complimentary Buffet Breakfast & Wi-Fi for all Room Guests.AMENITIES/ SERVICES FOR ALL TYPE OF ROOMS/Premium TV channels.Premium bedding Separate sitting area Soundproof rooms Complimentary newspaper Direct-dial phoneVoice mailComplimentary bottled waterMinibarCoffee/tea makerWake-up callsDaily housekeepingTurndown serviceDesigner toiletriesPrivate bathroomBathrobesHair dryerBathroom phoneExtra towels/bedding in roomHandheld showerheadMakeup/shaving mirrorSewing kitSlippersBathroom scaleBathtub or showerIn-room childcare (surcharge)Electronic/magnetic keysWorking DeskWelcome amenitiesWindow opensClock radioIron/ironing boardRollaway/extra beds availableBlackout drapes/curtainsIn-room safe (laptop compatible)Ergonomic chairSeparate dining areaSpeakerphoneSatellite TV serviceHDTVFree Wi-FiFree wired high-speed InternetDown comforterESPNFree movie channelsHBOIndividually furnishedIndividually decoratedPillow menuLCD TVHydromassage showerheadCribs/infant beds (complimentary)Connecting / adjoining rooms available ... more less
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