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“Decent stay”

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Country Inn & Suites By Carlson Mysore
Ranked #3 of 104 Hotels in Mysuru (Mysore)
Certificate of Excellence
Reviewed 20 August 2014

Pros
1. Good clean room and spacious room.
2. Breakfast was very good.
3. A bit far from city and hey you are in a peaceful place that way.

Cons.
1. Lunch buffet start at 1.15 only and you are left searching for what to eat.. I complained to one lady who was serving us and there was ABSOLUTELY NO ACTION. Forget an action, there was not even an apology for the lunch being served late.

Overall experience was good except the experience on lunch - we avoided lunch/dinner from then on at the hotel.

Room Tip: Our room was facing a temple which was very peaceful. But if you are coming in during festive season...
  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank SoorajIyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnMysore, General Manager at Country Inn & Suites By Carlson Mysore, responded to this reviewResponded 24 August 2014

Dear Guest,

Namaskar,

Greetings from Country Inn & Suites by Carlson, Mysore!!!

Thank you for sharing your kind comments with the TripAdvisor community. I am delighted to read your review! As you know we aim to provide the finest personal service to our guests, it is always gratifying to read such wonderful comments. We strive to be your “home away from home” when travelling and hope to welcome you back again soon.

Warm Regards,
Pankaj Saxena
General Manager
+91 974 277 2777

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,903)
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1,680 - 1,686 of 1,903 reviews

Reviewed 19 August 2014

It was very pleasant to stay and I liked each and every thing about the hotel Jus to mention some Important points Pool side bar Global Cusine Food Buffet Breakfast was simply awesome Room was Clean and I had each and everything in room from Shampoo till brush Friendliness and Similing face of every employee in the Hotel

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Praneeth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnMysore, General Manager at Country Inn & Suites By Carlson Mysore, responded to this reviewResponded 24 August 2014

Dear Guest,

Namaskar,

Greetings from Country Inn & Suites by Carlson, Mysore!!!

Thankyou for choosing to stay at our hotel. We are very happy to note that you had a positive experience with our facilities and our team took care of your preferances as well. Your compliments on our service levels have been shared with our teams as well.

Thankyou once again for the opportunity and we look forward to welcoming you back soon at CIS, Mysore.

Warm Regards,
Pankaj Saxena
General Manager
+91 974 277 2777

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

This hotel is best for business stay.

The hotel is situated on the outskirts of Mysore in serene surrounding. It probably caters to the corporate crowd of the industrial area it is located in.

The prices are on a little higher side too. I asked for an upgrade and I was told that it was chargeable. A similar hotel in Mysore which I normally stay gave me an upgrade for free and that is a luxury hotel.
The hotel is quite comfortable to stay and it has all the modern amenities. I have some problems with the way bathrooms are designed. Smaller rooms have cramped space to keep th e towel which are stack on a shelf.
The food quality could be improved a little bit more but it was not bad at all.
Hospitality was good but there was one sore point was that I am a holder of Radisson club card and I did not carry my card on that day. The staff promised me they will find my card number but they never did.
TV channels were also not very sufficient. If a person is staying long then he /she would be bored soon enough.
My verdict: It could have been a little better experience for the price that was charged. Improvements needed. Thanks though for free wifi though :)

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank cooldude_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnMysore, General Manager at Country Inn & Suites By Carlson Mysore, responded to this reviewResponded 24 August 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Mysore!!!

We thank you for your detailed review that you have mentioned down about your experience with us on TripAdvisor. Your feedback is of great importance to us as it points out the issues that may need our attention.
We understand the depth of the issue and also would ensure that such feedback are not repeated.

At the outset, we regret for the inconvenience caused to you. The Hotel Management is equally disappointed that you were not happy with the services, but we promise you that we will certainly work on the observations you had.

We appeal to you not to form an opinion of our hotel based on the last experience you had and request you to give us another opportunity to redeem ourselves.

Please let me know when you visit the Mysore City next and I will personally ensure that you have a very memorable stay with us.

Warm Regards,
Pankaj Saxena
General Manager
+91 974 277 2777

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

Had a cool & comfortable stay. The ambiance is great. The rooms are artistically done. Food is good. The service in restaurant needs to be improved. Would be loving to come again & stay and have a nice time with my family.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Jyothi Satish K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnMysore, General Manager at Country Inn & Suites By Carlson Mysore, responded to this reviewResponded 24 August 2014

Dear Guest,

Namaskar,

Greetings from Country Inn & Suites by Carlson, Mysore!!!

Thankyou for taking the time to share your feedback. We are delighted to know that you enjoyed the overall service levels and hospitality extended by our teams.

Your compliments have been shared with our hotel team and they are delighted to receive your appreciation.

We trust that there would be an early opportunity to welcome you back at Country Inn & Suites, Mysore again.

Warm Regards,
Pankaj Saxena
General Manager
+91 974 277 2777

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

For a Western owned establishment the service standard was bland and mediocre. Good for a short business stay I suppose, but not great for a family visiting Mysore for sight seeing, For one it is located far from the core of Mysore - the Palace etc. It is in the middle of an industrial area with a lot construction going on in the vicinity. Frequented by local families as a party place. The restaurant was below par. The food was awful. For a traveler familiar with North American standards the service level is on par with an average American 3 star such as a Best Western or Quality Inn. It is reasonably close to Vrindavan Gardens, but that was a disappointment too.

Room Tip: Has interconnecting rooms convenient for families
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank IndoCanadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnMysore, General Manager at Country Inn & Suites By Carlson Mysore, responded to this reviewResponded 24 August 2014

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Mysore!!!

We thank you for your detailed review that you have mentioned down about your experience with us on TripAdvisor. Your feedback is of great importance to us as it points out the issues that may need our attention.

At the outset, we regret for the inconvenience caused to you. The Hotel Management is equally disappointed that you were not happy with the services, but we promise you that we will certainly work on the observations you had.

We appeal to you not to form an opinion of our hotel based on the last experience you had and request you to give us another opportunity to redeem ourselves.

Please let me know when you visit the Mysore City next and I will personally ensure that you have a very memorable stay with us.

Warm Regards,
Pankaj Saxena
General Manager
+91 974 277 2777

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

great place.....excellent staff and service.....awesome rooms and the view. Absolutely 5 star facilities for the price and area of location.....must stay !!! Highly recommend this property for pleasure or business.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Srinith & Famil... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnMysore, General Manager at Country Inn & Suites By Carlson Mysore, responded to this reviewResponded 17 August 2014

Dear Guest,

Namaskar,

Greetings from Country Inn & Suites by Carlson, Mysore!!!

Thank you for sparing your time for updating your experience on TripAdvisor and for your kind words of praise on our product, ambiance, food and service.

Your compliments is a great source of encouragement which will help us further to strive for higher standards of service.


Warm Regards,
Pankaj Saxena
General Manager
+91 974 277 2777

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

We stayed at Country Inn & Suites in May 2014 . We had to stay near to Infosys office so decided to book in this Carlson hotel. Situated in the outskirts of the city in an industrial area. This is suitable for business travelers if the offices are in the nearby area.
We had booked two rooms , the check in was smooth , the rooms were clean , well maintained. The bed was comfortable. We had asked for extra bed which was provided promptly with an extra charge.
The rooms were quite except when some pool party started in the afternoon. It was a weekend and the pool party is a regular event it seems. nevertheless it did create a bit of disturbance when we were resting in the afternoon.
The breakfast served was good , the restaurant food was also decent. The pool is a small one and there is pool side bar to chill out.
We were quite impressed with the service quality in the sense that the service staff were ready to go the extra mile to cater to our requirements.
We had booked travel to Ooty from the travel desk and it was very reliable , the driver was a decent guy.
Overall a very good hotel , only thing is it is a bit far away from the city and hence people visiting Mysore for tourism may find it bit far from city centre and Mysore Palace etc.

  • Stayed: May 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank SRM12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnMysore, General Manager at Country Inn & Suites By Carlson Mysore, responded to this reviewResponded 17 August 2014

Dear Guest,

Namaskar,

Greetings from Country Inn & Suites by Carlson, Mysore!!!

We sincerely thank you for your encouraging and kind words of praise on our services and facilities.
I have conveyed your compliments to the entire team, for whom it has been a tremendous source of inspiration.

It is always been our endeavour to make our guests feel special in every aspect during their stay with us as we take great pride in delivering exceptional service.

Thank you once again for your recognition and we hope to have the pleasure of your continued visits to our hotel.

Warm Regards,
Pankaj Saxena
General Manager
+91 974 277 2777

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson Mysore

Address: Hebbal Area 345/A | Near Infosys Campus, Mysuru (Mysore) 570016, India
Phone Number:
Region: India > Karnataka > Mysore District > Mysuru (Mysore)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 104 Hotels in Mysuru (Mysore)
Price Range: £52 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Country Inn & Suites By Carlson Mysore 4*
Number of rooms: 130
Official Description (provided by the hotel):
Brand New Carlson Group hotel located a 20-minute drive from Mysore PalaceConveniently located a 20-minute drive to the city centre and Palace. Mysore Airport is just a 35-minute drive, perfectly suited for business and leisure travel.Best in class luxuryIt offers elegant, well-appointed 130 rooms and 12 suites, free Internet access, outdoor swimming pool, fitness studio, business centre with private meeting rooms, on-site restaurants, and banqueting facilities. Complimentary Buffet Breakfast & Wi-Fi for all Room Guests.AMENITIES/ SERVICES FOR ALL TYPE OF ROOMS/Premium TV channels.Premium bedding Separate sitting area Soundproof rooms Complimentary newspaper Direct-dial phoneVoice mailComplimentary bottled waterMinibarCoffee/tea makerWake-up callsDaily housekeepingTurndown serviceDesigner toiletriesPrivate bathroomBathrobesHair dryerBathroom phoneExtra towels/bedding in roomHandheld showerheadMakeup/shaving mirrorSewing kitSlippersBathroom scaleBathtub or showerIn-room childcare (surcharge)Electronic/magnetic keysWorking DeskWelcome amenitiesWindow opensClock radioIron/ironing boardRollaway/extra beds availableBlackout drapes/curtainsIn-room safe (laptop compatible)Ergonomic chairSeparate dining areaSpeakerphoneSatellite TV serviceHDTVFree Wi-FiFree wired high-speed InternetDown comforterESPNFree movie channelsHBOIndividually furnishedIndividually decoratedPillow menuLCD TVHydromassage showerheadCribs/infant beds (complimentary)Connecting / adjoining rooms available ... more   less 
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