It's located close to just about everything and the property in general has a nice old world charm about it. We were there about a month back - we being the 2.5 year old, the Mrs. and of course yours truly.<br>
This was an online deal, checkin was prompt and they were happy to oblige when we asked for another room nearer to another couple we knew.<br>
The room itself was a mix of good and bad - good nice balcony, the bed was comfortable and clean. The bad - not very well lit and despite being reasonably sized, was not much free space inside. The chair(s) could use some newer cushions/upholstery.<br>
The bath - big but not very nice. For one there was no exhaust fan, granted it has high ceilings and a vent but for this type of property I expect an exhaust fan (the bath mirror should be usable after a shower!). The commode while getting the job done, required multiple flushes. The shower while ok, was certainly not what I'd expect in a luxury property.<br>
We were there for a night and the staff were for the most part helpful and courteous.<br>
The restaurant was a bit of hit and miss. I'll have a separate review on that shortly. The evening service was atrociously late - even getting water and drinks for our table took a half hour (we were Indians amongst a lot of foreigners). I for sure know other tables also were not getting their food promptly, so it may not quite be just nationality that matters.<br>
NOTE: I had conveyed this feedback on service as part of Royal Orchid's follow up email and got a prompt response from the Manager saying that this will be fixed and they value all customers equally. <br>
This I consider positive, actually very positive, what happens when there is a complaint or an exception to regular process indicates the dedication of the business and for this I truly appreciate the manager taking the time to respond.<br>
Overall a mixed bag but I think you can do better for your money at least until such time as the rooms get a bit of a refurb. Their lunch/dinner is certainly worth a visit but do give yourself plenty of time for dinner.
- Official Description (provided by the hotel):
- Royal Orchid Metropole is a grand heritage hotel and spread over 2.5 acres of land and is a perfect fusion of old world charm and modern elegant designs, imperial arches, impressive pillars, and flamboyant corridors which was originally built by the former Maharaja of Mysore in 1920. ... more less
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- Also Known As:
- Royal Orchid Metropole Mysore