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“Full of Character”

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Royal Orchid Metropole Hotel
Ranked #2 of 101 Hotels in Mysuru (Mysore)
Certificate of Excellence
San Francisco, California
Level Contributor
115 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Full of Character”
Reviewed 27 February 2014

I loved this hotel for its ambiance and character. I had a heritage room which was lovely, off of the outdoor dining area with a verandah that faced right on front garden level so was not private. Large room and large bathroom. Free fruit platter available upon request. Comfortable. Large bathroom but, as another reviewer said, taking a shower in the bathtub was extremely dangerous as it is curved and there is no rubber mat on the bottom. Not for the unstable.

Two friends had an identical heritage room next door but they had to duck under a stairwell a little bit (they are tall) to enter without hitting their head. My friends also objected to the fact that the heritage rooms had no outside windows or much natural light. Only windows were to inside hotel corridor or to verandah which was too public to open.

We were with a group requiring 4 rooms. Two of the single rooms got upgraded --- big time. The Maharaja Suite, the largest hotel room any of us had ever seen much less stayed in. Unbelievable. With a large corner second-floor wrap around verandah which my friend and I did yoga on in the morning. The bathroom was almost the size of my heritage hotel room. This comparison between the Heritage Rooms and Suites may be why my friends in the heritage room were a little disgruntled with what I thought was a lovely room.

We had dinner in the beautiful outdoor courtyard dining area and it is true that the service was slow and not good at all, although the food was quite good. We thought the breakfast buffet was wonderful, dosais and iddlies upon request, omelettes made to order, so perhaps earlier reviewers did not know that they could order outside of the buffet. The front desk was very helpful to us in finding our way around.

Good location. Walkable to great food and the great Devaraja market.

Cons:
This was the almost only hotel we stayed at during our 3 week trip that charged for internet service -- and not cheap. US$2/hour or $11 for 24 hours. And the other hotel that charged was the Royal Orchid in Bangalore.
Laundry service was very expensive. It is outsourced as I saw the laundry trunk coming around to deliver.

Room Tip: I was in #104 Heritage. My friends in #103 Heritage had to deal with the stairway. The large suite...
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MetropoleHotelMysore, General Manager at Royal Orchid Metropole Hotel, responded to this review, 6 March 2014
Dear Guest,

Thank you for time taken to share your views about our hotel.

We thank you for choosing The Royal orchid Metropole, during your visit to Mysore.

I have shared your comments on our service with the team for whom it has been a tremendous source of inspiration.

We look forward to welcoming you back to The Metropole,Mysore.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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994 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (184)
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English first
Carcassonne, France
Level Contributor
176 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 25 February 2014

This hotel was so very different from the others in which we stayed during our short trip around India - all the others were purpose built establishments whilst this hotel offered the feeling of India before Independence; it was a very pleasant change. The staff were very helpful, especially with providing a decent cup of coffee - a downside was the lack of any decent Wi-Fi facility. As with most of the other hotels in which we stayed, it provided an escape from the hustle and bustle that exists in the real India

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MartinSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MetropoleHotelMysore, General Manager at Royal Orchid Metropole Hotel, responded to this review, 6 March 2014
Dear Guest,

We thank you for taking time to review our service standards.

The team and I thank you for choosing The Royal orchid Metropole, during your visit to Mysore. We
sincerely appreciate the opportunity to have been of service to you.

We look forward to welcoming you back to The Metropole,Mysore.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 24 February 2014 via mobile

First impressions are strong at the orchid metropole Mysore in an attractive lobby and layout, but as always in hotels, the devil is in the details and it just doesn't hit the right notes. After changing rooms, having been given twin single beds, the resulting double was pleasant enough, but not exactly inspiring. The problem came with the service - or rather lack of it. The bar was unattended in the evening, there was a 15 mins wait for a bellboy before I had to go to reception to remind them and a 35 minute wait for cheese on toast. No welcome or seating and surly service over a most uninviting breakfast buffet ensured the initial good impressions went as cold as the burnt coffee.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penandforkinhand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MetropoleHotelMysore, General Manager at Royal Orchid Metropole Hotel, responded to this review, 25 February 2014
Dear Guest

We are grateful for your time taken to share your feedback on Trip Advisor.

At the outset, please do accept my apology for the inconveniences caused. I have no excuses to offer but do believe that we have failed to provide you the promised experience.

Your feedback on our service has been taken up with the entire team and rest assured the subject on hospitality skills will be our training topic in all our guest contact areas.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
121 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 24 February 2014

We previously visited this lovely hotel many years ago for lunch when it was Government run. Now Royal Orchid have leased it from them.
The buildings are beautiful, the rooms need some attention because they lack the modern amenities that travellers expect these days , the Yfi is slow and you can only pay for a maximum of 24 hours...and you have to request a new toilet roll !!! Our bathroom was the size of my daughter's garden in England but it lacked any amenities at all and we had to use a trolley to put sun cream etc on. Showering in the huge bath was a slippery nightmare.
Eating outside in the restaurant at night was lovely but the service was slow and chaotic to put it mildly and the staff seem to have their own agenda.
In fact it is the staffing issue that requires attention and it would appear that there is a definite legacy left from the Government days in that staff are poorly trained.
Such a shame ... This is still a beautiful hotel!

Stayed February 2014, travelled as a couple
Helpful?
Thank JES1London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MetropoleHotelMysore, General Manager at Royal Orchid Metropole Hotel, responded to this review, 25 February 2014
Dear Guest

We are grateful for your time taken to share your feedback on Trip Advisor.

At the outset, please do accept my apology for the inconveniences caused.

Your feedback on our service has been taken up with the entire team and rest assured the subject on hospitality skills will be our training topic in all our guest contact areas.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ljubljana, Slovenia
Level Contributor
158 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 23 February 2014 via mobile

You would expect 4 star hotel in this pallace with great charm. Meaning: you feel sorry that they did not take opportunity to work a bit on bathrooms, air conditioning system and some small interiour designs to upgrade it. Dinner setting and some staff attitude is 4star. On the other hand even in 3 star hotel you should not experience that air conditioning is louder that indian traffic noise coming through closed windows. So all together you feel confused as being trapped somewhere between 4 star and 2 star features.

Stayed February 2014, travelled as a couple
Helpful?
Thank SimplyDrapi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MetropoleHotelMysore, General Manager at Royal Orchid Metropole Hotel, responded to this review, 25 February 2014
Dear Guest

We are grateful for your time taken to share your feedback on Trip Advisor.

At the outset, please do accept my apology for the inconveniences caused.

Your feedback on our service has been taken up with the entire team and rest assured the subject on hospitality skills will be our training topic in all our guest contact areas.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
95 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 20 February 2014 via mobile

We moved here for 1 night from the Hotel Regalis.What a contrast.Delightful, charming, helpful staff, wonderful clean rooms full of character.Lovely dinner in the evening sitting outside, generally a lovely place to stay.It has a great atmosphere having been the Maharajas guest house.The pool was small but very private and the gardens very well kept.we had the Maharajas suite which was enormous with a huge terrace, fantastic.Bed was comfortable, smashing pillows and instant attention if we neede something

Stayed February 2014, travelled as a couple
Helpful?
Thank b80bb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MetropoleHotelMysore, General Manager at Royal Orchid Metropole Hotel, responded to this review, 25 February 2014
Dear Guest,

The team and I thank you for choosing The Royal orchid Metropole, during your visit to Mysore. We
sincerely appreciate the opportunity to have been of service to you.

I have shared your gracious comments on our service with the team for whom it has been a tremendous source of inspiration.

We look forward to welcoming you back to The Metropole,Mysore.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 February 2014

We stayed here for 2 nights but the room which we got was in the corner. Although it had a decent sized balcony, the noise from the traffic wasnt ideal to sit out and infact was a disturbance during the morning. Buffet breakfast was good. Although we paid for WIFI, it was not easily accessible in our room :(
Swimming pool was nice and well maintained but again closer to the noise of the traffic.
Reception staff was not completely aware about the attractions close by.

Room Tip: Corner room (216) to be avoided.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AshishDsouza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MetropoleHotelMysore, General Manager at Royal Orchid Metropole Hotel, responded to this review, 25 February 2014
Dear Guest,

The team and I thank you for choosing The Royal orchid Metropole, during your visit to Mysore. We
sincerely appreciate the opportunity to have been of service to you.

I have shared your gracious comments on our service with the team. We will work on our shortfall.

We look forward to welcoming you back to The Metropole,Mysore.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Orchid Metropole Hotel

Property: Royal Orchid Metropole Hotel
Address: 5 Jhansi Lakshmibai Road, Mysuru (Mysore) 570005, India
Region: India > Karnataka > Mysore District > Mysuru (Mysore)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Mysuru (Mysore)
#3 Romantic Hotel in Mysuru (Mysore)
#7 Family Hotel in Mysuru (Mysore)
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Royal Orchid Metropole Hotel 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
A grand heritage hotel, Royal Orchid Metropole is steeped in the history and culture of Mysore. Its imperial arches, imposing pillars and ornate corridors capture the old world charm of this majestic guesthouse built by the former Maharaja of Mysore in 1920 . ... more   less 
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Also Known As:
Royal Orchid Metropole Mysore

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