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“Good location and rooms, bad service”

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Hotel Imperial Residency
Ranked #232 of 447 Hotels in Mumbai (Bombay)
1 review
“Good location and rooms, bad service”
Reviewed 9 February 2013 via mobile

Stayed there for the ideal location it had for my business visit. Was under construction and not even name was mentioned outside property. Rooms are good and spacious. No restaurants. Don't wait for the breakfast to be delivered to your rooms. Take it only for the location if need be.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amitgupta1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 reviews from our community

Traveller rating
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14
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Mangalore, India
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 20 January 2013

The hotel is located in sher-e-punjab area of andheri(e) but in a spot that can best be desribed as a slum. The rooms are under renovation and all rooms should be fully ready by end of jan 2013. Decor is quite nice, beds & pillows are brand new and very comfortable. All rooms have a 32 inch LCD TV with a tata sky DTH connection. No fridge. 1 bottle of mineral water is complimentary. The A/C's are daikin split units. Bathroom is separated from the room by a classy frosted glass partition and fittings are all from Grohe. There are huge gaps between the glass panels and frames thus reducing the A/C effectiveness and if u have to share the room with someone other than a spouse it can get very uncomfortable (gap between batroom door and frame is 1/2 inch). Hotel has room service but no restaurant. Food is decent but quite expensive and portions are smaller than expected. Running hot water is available but not for very long. They have free airport pickup and drop which is very good and efficient as long as your flight lands in the daytime. Late night pickup is erratic. No wi-fi available in room (hotel staff says it will be available soon). Rooms were around 2800 a night including breakfast, so quite reasonable.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deep03275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delhi
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 December 2011

This hotel is completely in the residential area...also lot of food options are available. Though if you are coming for the first time to this hotel then you have to struggle to reach this place. so better to take hotel's conveyance as they provide free pick service from Airport. Also you have very limited option duirng breakfast.....so need to adjust within their offerings.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Santosh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graz, Austria
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 June 2011

I just have seen this hotel from outside and inside the lobby although I had a booking for three nights. due to overbooking i was brought to a "partner hotel" but this partner hotel was really horrible, less than 1*!!! just dirty and old! everybody tried to rip me off!!! be careful!! will not choose this hotel again!

  • Stayed March 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank gv28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mumbai (Bombay) hotels

Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 June 2011

Well to start off, the hotel is located way too inside and was a hustle to locate. Once located the hotel, the rooms were messy. Toilets not cleaned and very compact. Room service and food were bad quality. Though cheap on price, yet not recommended at all.

  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank gaur0008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 February 2011

I booked this hotel because both way airport transfer s were complementary want to stay for night only. Airport transfer service is good, hotel room is just OK, hotel staff helpful, room a/c was working. Hotel location is not very good but OK for overnight stay. It takes approx. hour to and from domestic and international airport during quite time."

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dolphinsolution
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Imperial Residency

Property: Hotel Imperial Residency
Address: 163, Sher-E-Punjab, Mahakali Caves Road, behind Tolani College | Andheri East, Mumbai (Bombay) 499 093, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #232 of 447 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Imperial Residency 3*
Number of rooms: 38
Official Description (provided by the hotel):
Very nearby to airport, Mumbai Exhibition Centre, railway station. Free transportation for airport pickup and drop. Free wi-fi facility. ... more   less 
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