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“Fantastic service” 4 of 5 bubbles
Review of Grand Sarovar Premiere Mumbai

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Grand Sarovar Premiere Mumbai
Ranked #42 of 440 Hotels in Mumbai (Bombay)
Certificate of Excellence
Perth, Australia
Level Contributor
3 reviews
“Fantastic service”
4 of 5 bubbles Reviewed 13 January 2013

My husband and I were travelling with our 18mo child, and were well looked after.

The staff in the restaurant were fantastic, extremely attentive and remembered our coffee each morning with breakfast without us requesting it. The bar also has kids' toys out on the weekends to distract the kids.

The reception desk weren't as good, sometimes requiring reminders in regards to previous requests.

As for the rooms, they were wonderful. Beds were nice, they provided a cot and bedding for our daughter and always replenished our diminishing water supply. Nothing was a huge ask for the staff.

The hotel is located very close to major routes and train lines, and close distance to major chopping centres. The lovely concierge staff can book a cab for you (it costs roughly $35AUD for a driver for a full day) or can help hail a rickshaw from outside.

Word of warning though: Bring your own toilet paper. Theirs was very rough and made the inevitable Delhi Belly and even more uncomfortable experience. Also, the water in the bathroom is not drinkable so use the bottled stuff for brushing your teeth. The laundry charges were astronomical to the point where it worked out just as cheap to purchase new clothes. There aren't any ironing equipment in the rooms either, so don't get caught out.

Overall, the stay was enjoyable, the staff were extremely hospitable and I would most definitely stay there again. I would definitely recommend staying there for any reason - business, family or friends.

Room Tip: We were on the 6th floor, watching the traffic below can be hypnotising. All rooms are soundproofed...
See more room tips
  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Haniroc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABgroup, General Manager at Grand Sarovar Premiere Mumbai, responded to this review, 18 January 2013
Dear Valued Guest,

Thank you for posting your review of Grand Sarovar Premiere, Mumbai. We are glad that you enjoyed a comfortable stay.
We much appreciate your valuable feedback on our restaurant staffs attentiveness, the condition of the room and the location of the hotel, being close to the Malls and the proximity to the various roads.
WE have taken a note of your comments regarding the toilet paper, the water in our taps are Municipal water, and though we do not recomend any guest to have this water directly, its is totally safe and usable. We also have sufficient Iron and Ironing boards in the hotel and is given to rooms on request, as per the laundry charges, it is as per industry standards.

We much appreciate your valuable feedback and hope to serve you again soon.

Yours Sincerely,

Ajoy Balkrishna
General Manager

gmgsp@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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535 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Dublin
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 13 January 2013 via mobile

vey clean hotel with excellent food and staff. exactly what we needed after experiencing real india. i recomend using their bufet lunch for great selection of indian food. locatial is not the best as it takes a while to get to city centre

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank praveorechove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABgroup, General Manager at Grand Sarovar Premiere Mumbai, responded to this review, 18 January 2013
Dear Valued Guest,

My team and I are delighted that you enjoyed your stay at Grand Sarovar Premiere, Mumbai.

Thank you for your valuable feedback, and we are pleased to note your satisfaction with the food, staff, the buffet in the restaurant, etc.

We hope to be of service to you again in the future.

Yours Sincerely,

Ajoy Balkrishna
General Manager

gmgsp@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Balfour, South Africa
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 7 January 2013

All the hotel staff did their jobs very well, especially at the front desk where they were very helpful in organising taxis, providing directions etc. Room was spacious enough to accommodate 3 adults and the room service was excellent, with all the bathroom and room supplies replenished daily in full.Buffet breakfast was really good with very attendant waiters. Hotel is in a good location, however it is far if you want to go to Colaba (considering the Mumbai traffic). For us, the hotel location was just right. A true 5 star experience.

  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Yusuf720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABgroup, General Manager at Grand Sarovar Premiere Mumbai, responded to this review, 18 January 2013
Dear Valued Guest,

Thank you for posting your review of Grand Sarovar Premiere, Mumbai. We are glad that you enjoyed a comfortable stay.

We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon.

Yours Sincerely,
Ajoy Balkrishna
General Manager

gmgsp@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 7 January 2013

I had a lot of expectations considering it's a 5star, but I was surprised to notice that they had no customer service attitude at all. I had been with my 5 month child n husband but they didn't have a basic diaper changing option. The room was cramped up, the swimming pool seemed like a bath tub. The food was the only sigh of relief.
Overall I'm just not happy either with their facilities or service.

Room Tip: Please don't choose a room facing main road
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  • Stayed January 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank lovina_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABgroup, General Manager at Grand Sarovar Premiere Mumbai, responded to this review, 18 January 2013
Dear Valued Guest,

Thank you, for your recent stay at the hotel and for your valuable feedback on Tripadvisor.
Your positinve coments about the food in the restaurant is much appreciated.
We have noted the concerns that you have highlighted, being a business hotel and catering to more than 90% business clients, maybe we have not focused on requirements by families who come with such small children, our pool though small is a favourite with most of our guest, as it is on the rooftop and gives a panoramic view of the suburbs, our rooms are of international standards and is ideal for single or double occupancy guest, but maybe with a small child and with the additional baggage which has to be carried, you much have felt cramped, we do have superior deluxe room or suite room which is much larger in size and would have suited your requirement.
We hope to be of service to you again soon.

Yours Sincerely,

Ajoy Balkrishna
General Manager

gmgsp@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
85 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 7 January 2013

Last month was there as a guest along with family and relatives for a wedding.
Food is the best draw in this Hotel. Rooms are well made and maintained. Being right on a busy road with limited parking space driving down to the Hotel can be cumbersome. However attendants are prompt with their valet service.

  • Stayed December 2012, travelled with family
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SANNY078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABgroup, General Manager at Grand Sarovar Premiere Mumbai, responded to this review, 18 January 2013
Dear Valued Guest,

Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better.

We look forward to welcome you back soon.

Yours Sincerely,
Ajoy Balkrishna
General Manager

gmgsp@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 December 2012

This place is great for a business stay. The rooms are comfortable and not cramped although not very large, but with quality linen, bathrooms are clean, the breakfast buffet is well provisioned,An excellent Bar Have integrated the world cuisine in buffet, keeping the live counters ,great spread and the staff is well trained & efficient.Speaks volume of the Hotel & Team leadership. Keep it up !
I would recommend this one.

Room Tip: Higher the Better
See more room tips
  • Stayed November 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Paddie1405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABgroup, General Manager at Grand Sarovar Premiere Mumbai, responded to this review, 3 January 2013
Dear Valued Guest,

Thank you for your positive comments. We are glad that the team made your stay comfortable.
Your encouraging comments will help us do better.

We look forward to welcome you back soon.

Your Sincerely,
Ajoy Balkrishna
General Manager
gmgsp@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level Contributor
38 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 19 December 2012

After a lot of surfing on net I had decided to stay with family in Grand Sarovar premiere....Ambience of the hotel is good & is value for money in city like Mumbai...Hotel staff is very courtious & rooms are nice....I would only say that its a value for money 5* hotel to stay in Mumbai with close proximity of famous shopping malls.

Room Tip: Try a club room of this hotel which is really nice.
See more room tips
  • Stayed November 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ShikhaRachna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABgroup, General Manager at Grand Sarovar Premiere Mumbai, responded to this review, 3 January 2013
Dear Valued Guest,

Thank you for your positive comments. We are glad that the team made your stay comfortable.
Your encouraging comments will help us do better.

We look forward to welcome you back soon.

Your Sincerely,
Ajoy Balkrishna
General Manager
gmgsp@sarovarhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Sarovar Premiere Mumbai

Property: Grand Sarovar Premiere Mumbai
Address: Swami Vivekanand Road, Mumbai (Bombay) 400062, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#30 Family Hotel in Mumbai (Bombay)
#33 Business Hotel in Mumbai (Bombay)
#34 Romantic Hotel in Mumbai (Bombay)
#36 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Grand Sarovar Premiere Mumbai 4.5*
Number of rooms: 98
Official Description (provided by the hotel):
Hotel Grand Sarovar Premiere Mumbai is one of the best 5 star hotels in Mumbai near airport with excellent location & suited well for business & leisure travellers both. One of the leading luxury hotels near Bombay Exhibition Centre, NSE Grounds, Grand Sarovar Premiere Goregaon (West) is located very close to domestic & international airports in Mumbai and other major tourist attractions. ... more   less 
Reservation Options:
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Also Known As:
Grand Sarovar Premiere Mumbai Hotel Mumbai (Bombay)

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