I booked Marigold through MakeMyTrip.com as we got a cheaper deal and this was my first MMT deal. I tried booking directly but rooms were over-priced. We reached after midnight and were very tired after the flight. For couples checking in, hotel have a policy where the couple has to provide proof that they are married. They keep a copy of the certificate/document for their records. I had to carry my marriage certificate the whole trip for this reason, as this was the only hotel available at that time, and in the budget I was looking for.
Hotel room was not very clean when we checked in and had a dripping shower. Bathroom was not clean at all, and had hairs on the bath floor... ewww.... We requested for room change but instead they cleaned the room, as their was no room available that night and hotel was all booked. The AC was not working as well. Bed was somewhat comfy. May be, they keep these kinda rooms for these discounted travel sites and more cleaner and nicer rooms for full price. If thats true, then I'm not booking any hotel from MMT.com. I have stayed in hotels and have booked flights using service from Expedia.com, Hotels.com and was not at all disappointed. Thought the same kinda service in India by MMT.
Next morning we went down for breakfast and food was average with hot tea served on the table. After breakfast we went out for the day, and asked the hotel to clean the room or else, I had to raise this to MakeMyTrip and take the refund and stay in other hotel. Person at the reception in the morning was more polite and helpful than the one previous night. Previous night, it felt as it, we were unwanted in the hotel. But in the morning, staff at the reception smiled and listened to my complains. When we returned in the evening, room and bathroom were cleaned. We ordered dinner from hotel restaurant. No complains about the preparations but it was little pricy.
Hotel is located in Marol, which is one of the busiest place in Mumbai. During the day, walking around is very safe. But after 10 PM, the street becomes deserted. I lived in Mumbai for more than 3 years and even I was scared in the area.
Marigold is a good hotel for business trip, where you can checkin with no extra documents and proofs that you are married to the lady you are checking in with, and after breakfast, leave for your work and then return at night for sleep. Good for business and solo travellers. We stayed here for couple of nights after returning from our honeymoon last year in Dec. I have been traveling since then for work and always wanted to bring out to the community the problems that we faced.
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