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“Will Stay Again”

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The Oriental Residency
Ranked #63 of 489 Hotels in Mumbai
Certificate of Excellence
Reviewed 17 March 2014

Indeed good hotel
Good staff- including- house keeping, restaurant and front desk.
Very welcoming
Will BIG UP two guys who went out of way- Mr. Fahab at front desk & Mr. Ravi at restaurant.
Good rooms- big enough
Clean rooms
will for sure stay again
Location - Excellent for shopping & what kind of lifestyle you want it is nearby!!
Surroundings - lots of restaurant, hospital nearby also
What else one would need
Shopping, Nightlife, Hospital, Restaurants, beach few minutes away.
Just keep it up and maintain good services.

Room Tip: non smokers - use fifth floor
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  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Aminsulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sameer Y, General Manager at The Oriental Residency, responded to this reviewResponded 19 March 2014

Dear Guest,

Thank you for choosing Hotel The Oriental Residency, Mumbai and taking your time out to share your experience with us through TripAdvisor!

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us on such an important occasion in your life.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future.

Thanks & regards,

Sameer Yelve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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270 - 276 of 393 reviews

Reviewed 15 March 2014

Good place to stay if you do not mind the cramp hotel lobby and only 1 elevator. Breakfast was good not much choice in fresh fruit. 1st room was small and not much space for moving. When moved to another room it was spacious and also very clean. Food was good and also generous in their serving. Masala chai was good. Mr Fahad Lakhani the manager at front desk was very helpful with getting the check-in done quickly and also very accommodating with our needs.

Room Tip: Room 401 was more spacious than the previous room on the 5th floor.
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  • Stayed: February 2014, travelled with family
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Thank Salim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sameer Y, General Manager at The Oriental Residency, responded to this reviewResponded 16 March 2014

Dear Guest,

Thank you for choosing Hotel The Oriental Residency, Mumbai and taking your time out to share your experience with us through TripAdvisor!

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us on such an important occasion in your life. We have two elevator which one elevator is upgrading to Schindler Company.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future.

Thanks & regards,

Sameer Yelve

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014

I found the room too cramped. The bathroom and shower were not made for humans. They didnt provide room service despite multiple requests.

I booked the hotel because they advertised their WiFi facilities. Found out that there was none. I had to pay an exorbitant amount for the WiFi. The WiFi didn't work properly. I had to take a print out at short notice on a Sunday morning, but the hotel reception had such poor internet, I was forced to wait till the last minute to take the print out. It was a kind of a panicky situation. My visa interview would have been cancelled had it been any further.

The restaurant was great, however. The food was cheap and tasty. They provided room service at a nominal amount too.

Room Tip: Rooms near Bandra Kurla complex are better
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  • Stayed: March 2014, travelled on business
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Review collected in partnership with this hotel
Thank Sharath C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sameer Y, General Manager at The Oriental Residency, responded to this reviewResponded 22 March 2014

Dear Guest,

Thank you for choosing Hotel The Oriental Residency, Mumbai and taking your time out to share your experience with us through TripAdvisor!

We are happy to know that you have enjoyed the food at our Soul restaurant & Bar. Our Chefs would be delighted to know the same. It further encourages our belief to customize food for our esteemed guests.

We are sorry to hear that you did not enjoyed the room size of our hotel. We also have Luxury rooms which is quite spacious and comfortable in our hotel. Please let me know for your next visit so that we can make your stay more comfortable.

Thanks & regards,

Sameer Yelve.

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Reviewed 12 March 2014

Rooms are a bit small, but comparing with central location and good service and price, Very Good.
Check-in though took a little time. Recommend to others, those who are lokking for shopping in Mumbai.

  • Stayed: February 2014, travelled with friends
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Thank ManitChula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sameer Y, General Manager at The Oriental Residency, responded to this reviewResponded 14 March 2014

Dear Guest,

Thank you for choosing Hotel The Oriental Residency, Mumbai and taking your time out to share your experience with us through TripAdvisor!

We are happy to know that you have enjoyed the hotel food & services. It further encourages our belief to customize food for our esteemed guests.

As per your observation of room size of our hotel. We also have Luxury rooms which is quite spacious and comfortable in our hotel. The hotel is well located, close to the Linking Road markets. Please let me know for your next visit so that we can make your stay more comfortable.

Thanks & regards,

Sameer Yelve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2014

Good place to stay. Large clean comfortable room. Location very convenient, friendly staff . Stayed for 14 days will go back again. Breakfast was excellent, lots of choices. Thanks to Mr. Sameer the Manager who was very helpful.

Room Tip: 5th floor, low water pressure
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  • Stayed: February 2014, travelled with family
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Thank Sheela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sameer Y, General Manager at The Oriental Residency, responded to this reviewResponded 10 March 2014

Dear Guest,

Thank you for choosing Hotel The Oriental Residency, Mumbai and taking your time out to share your experience with us through TripAdvisor!

It feels great to receive positive feedback and encourages us to strive for the better standards of the Hospitality. Thank you once again for sharing your experience of your stay at the Oriental Residency.

Thanks & regards,

Sameer Yelve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

Totally cramped room. And they didnt have free wi-fi and I dint have 3G signal in my room. so ended up paying what ever exorbitant amount they asked for wi-fi. Bathroom too was cramped with the shower area spilling water all over the dry area. Restaurant was pricy too.. An average breakfast and unfriendly front desk guy made the stay a horrible.

  • Stayed: March 2014, travelled solo
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Review collected in partnership with this hotel
Thank Thomas Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2014

When your hotel runs on full occupancy, then the guests surely suffer!
Guests are given worst rooms if they book the room on web. Staff is friendly but no systems and process in place
room service is pathetic and food is just average.

  • Stayed: February 2014
    • Value
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    • Cleanliness
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Thank vijaykohli2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sameer Y, General Manager at The Oriental Residency, responded to this reviewResponded 4 March 2014

Dear Guest,

At the outset I would like to sincerely apologies for the inconvenience caused to during your stay with us, It was a pleasure speaking to you and as discussed we look forward to having you with us on your next visit so that we can make your stay more comfortable.


Thanks & regards,

Sameer Yelve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oriental Residency

Address: P.D. Hinduja Marg, Next to Khar RTO | Khar, Mumbai 400052, India
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#38 Best Value Hotel in Mumbai
#46 Business Hotel in Mumbai
Price Range: £51 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Oriental Residency 3*
Number of rooms: 44
Official Description (provided by the hotel):
The Oriental Residency is in Bandra, a hip neighborhood in Mumbai. A 5-minute drive from Khar Train Station, the hotel’s front desk and restaurant are conveniently open 24 hours a day.Offering city views of Mumbai, rooms at The Oriental Residency have a flat-screen TV and a safe. A minibar and tea/coffee making amenities are also provided. The private bathrooms have shower facilities.Soul Restaurant and Bar offers seafood, Indian and international dishes, with vegetarian options. Room service is also available 24 hours a day.Travel services include car rental and ticket or tour bookings. Express laundry and ironing services are also available. The hotel provides free airport pickup and free on-site parking.The Oriental Residency is a 15-minute drive from Mumbai’s Santa Cruz Domestic Airport and a 25-minute drive from Chhatrapati Shivaji International Airport. The Bandra Kurla Complex is just one mile away.Hotel Rooms: 44 ... more   less 
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Also Known As:
The Oriental Residency Hotel Mumbai (Bombay)

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