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“Great location, perfectly acceptable hotel.”

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The Oriental Residency
Ranked #64 of 453 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed 22 August 2014

This hotel has a great location. I stayed for a full week. The room was clean, the staff were VERY friendly and courteous. The location is great and there's lots of great places within walking distance. The food was okay but nothing fantastic, both for breakfast and for dinner. No complaints, no problems, but nothing so fantastic I'd fall over myself to stay there again, although if I had to it'd be fine.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
Thank davidfaulkner12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager-OR, Manager at The Oriental Residency, responded to this reviewResponded 9 September 2014

Dear Mr. Faulkner,

Greetings !

Thank you for taking time out and writing a review for us. Our team is delighted to know that you found our service friendly and courteous. We are thrilled to know that you enjoyed the location of our hotel. Its two minutes away from linking road which has bundles of options for shopping, restaurants, bars and much more. We are glad you could take advantage of the hotel location and explore the same.

Looking forward to your next visit to Mumbai.

Thanking you once again,

The Oriental Residency Team

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Reviews (371)
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224 - 230 of 371 reviews

Reviewed 19 August 2014

This was my third visit to the hotel and this time although I stayed there just for a night but the experience was great owing to the courteous and friendly treatment by the staff, especially the reception manager. He provided me with an upgrade without any extra charges. Room services were great and I would love to make a visit again..!!

  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Meenakshi89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager-OR, Manager at The Oriental Residency, responded to this reviewResponded 9 September 2014

Dear Meenakshi,

Greetings !

Thank You for writing a review for us. Our team is glad to know you found our service friendly and courteous. We are glad that you are regular guest to our hotel and we hope to live up to your service expectations whenever you plan to travel to Mumbai.

Thank you once again.

The Oriental Residency Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Hotel is located in the busy area of Bandra. Not a very big structure but very compact and ideal for business travellers. The rooms are small and the bathroom is even smaller but good quality furnishings and fittings somewhat make up the above. Food is very good in the restaurant and reasonably priced. Very prompt room service and very courteous staffs.

Room Tip: Rooms are smaller, so premium rooms are ok.
  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Subrat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager-OR, General Manager at The Oriental Residency, responded to this reviewResponded 11 August 2014

Dear Ashish,

Greetings !

Thank you for your kind review. We are glad that you enjoyed the upgrade. Our Food and Beverage team would be happy to know that you found the Room Service to be great and time.

Once again Thank You and we look forward to your next visit.

Warm Regards,

The Oriental Residency Team

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Reviewed 4 August 2014

I stayed there for one night though but the experience was great. The rooms and spacious and clean . The manager was courteous enough to upgrade me to deluxe room without any extra charges. Room service was great and on time . Overall, value for money !!!!

  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Friendashish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager-OR, Manager at The Oriental Residency, responded to this reviewResponded 11 August 2014

Dear Ashish,

Greetings !

Thanks for your kind review. We are glad you found the hotel Value for Money. Our team would be delighted to know that you enjoyed the services.

Thanks,


The Oriental Residency Team

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Reviewed 30 July 2014

Not my first night at the Oriental Residency, Mumbai. And every time something is wrong. In April forgot pick me up from the airport, even though it was registered in time and also part of the rate. But my room has upgrad for this. The corridors are very narrow, the rooms adequate, not great. Well equipped. The bathroom was very good with all you could need, including ingredients. And all very clean. The restaurant is narrow, the staff very friendly. The food was excellent and worth the price. The price for the hotel is very favorable for the conditions in Mumbai. Internet and shuttle cost extra. Once the manager has left the house, the service is slow. and the staff is talkin with eachother.At the Receptcon I've waited more than 10 minutes to one employee come. The Awakening was perfect. But then ................ When I am appr. 4.oo wanted to check out, the Frontdeskmen was fast asleep on the couch and was hard to awaken. Check out took also correspondingly long and the shuttle was not ready. On the way to the airport then I got a call from the frontdesk, we have come back, he say, would have settled incorrectly. We have it on the phone deann clarified. No good calling card for this hotel.

Room Tip: Located in the district of Khar near the airports. Stroll necessarily through the district with many...
  • Stayed: April 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Klaus E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager-OR, Manager at The Oriental Residency, responded to this reviewResponded 1 August 2014

Dear Mr. Klaus,

Greetings !

Thank you for taking your time out to write such a detailed review.Our sincere apologies for missing your pickup and having a poor check-out experience. When we get such feedback it gives us an opportunity to re look at our service offerings and create systems to improve our service delivery.
I am glad to know that you found the hotel to be very clean and enjoyed the bathroom amenities. Our restaurant team would be elated to know that you found their service friendly and food to be excellent.
Whenever your travel brings you back to Mumbai we look forward to welcome you back and creating a memorable experience for you.

Thanking You,

The Oriental Residency Team

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Reviewed 23 July 2014

I went there with my wife and son and stayed there for 2 nights. they picked us up from the airport and had a warm welcome with refreshing juice.

good clean place, good food, order served very much on time, the service is good. worth the money!

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Haresh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager-OR, Manager at The Oriental Residency, responded to this reviewResponded 25 July 2014

Dear Mr. Haresh,

Thank you for your kind review. Our team is delighted to know that you and your family has enjoyed your stay with us. Its our constant endeavor to create memorable experiences for our esteemed guests.
Our Food & Beverage team would be delighted to know that you have enjoyed the speedy service. As we have a twenty minute guarantee on our Room Service orders.

Whenever your travel brings you back we look forward to welcome you back to our hotel.

Thanking You,

The Oriental Residency Team

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Reviewed 19 July 2014

I booked room at this hotel.One of my friend visited me for hardly 10 minutes and these people charged me for extra person stayed for 24 hours.horrible i booked this hotel for 5000+ and 1200+ for extra person.

Room Tip: all are bad
  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel
1  Thank Vanisha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager-OR, Manager at The Oriental Residency, responded to this reviewResponded 21 July 2014

Dear Ms. Vanisha,

Thank You for your review. I would like to take this opportunity to apologize for your experience When we get such reviews it gives us an opportunity to re look at our policies and procedures. As for now our policies do not allow guests in room post 11:00 Pm. In-house guests are free to meet their guests in the lobby and restaurant in case guest do not wish to register the visitor in their room.
If your travel brings you back in Mumbai we would love to regain your confidence in us.

Once again please accept our sincere apologies.

Thanks,

The Oriental Residency Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oriental Residency

Address: P.D. Hinduja Marg, Next to Khar RTO | Khar, Mumbai (Bombay) 400052, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#41 Best Value Hotel in Mumbai (Bombay)
#46 Business Hotel in Mumbai (Bombay)
Price Range: £47 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Oriental Residency 3*
Number of rooms: 44
Official Description (provided by the hotel):
The Oriental Residency is in Bandra, a hip neighborhood in Mumbai. A 5-minute drive from Khar Train Station, the hotel’s front desk and restaurant are conveniently open 24 hours a day.Offering city views of Mumbai, rooms at The Oriental Residency have a flat-screen TV and a safe. A minibar and tea/coffee making amenities are also provided. The private bathrooms have shower facilities.Soul Restaurant and Bar offers seafood, Indian and international dishes, with vegetarian options. Room service is also available 24 hours a day.Travel services include car rental and ticket or tour bookings. Express laundry and ironing services are also available. The hotel provides free airport pickup and free on-site parking.The Oriental Residency is a 15-minute drive from Mumbai’s Santa Cruz Domestic Airport and a 25-minute drive from Chhatrapati Shivaji International Airport. The Bandra Kurla Complex is just one mile away.Hotel Rooms: 44 ... more   less 
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Also Known As:
The Oriental Residency Hotel Mumbai (Bombay)

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