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“Great Hotel”

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Trident, Bandra Kurla, Mumbai
Ranked #9 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
Mumbai (Bombay), India
Level 1 Contributor
4 reviews
4 hotel reviews
“Great Hotel”
Reviewed 12 December 2013

We stayed in Trident for about 15 days for a business conference.The rooms were extremely comfortable. The breakfast and dinner spreads were very good. The staff was extremely helpful and courteous. Overall it was a very good experience.

Stayed July 2013, travelled on business
Helpful?
Thank Pallavi240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, 17 December 2013
Dear Trip Advisor Member,

Thank you for taking the time to share your appreciation of Trident, Bandra Kurla, Mumbai through Trip Advisor.

We are glad to learn that you enjoyed the food at the hotel and had a pleasant stay with us. It gives us great pleasure to know that you found our product and service standards of the highest quality.

We look forward to welcoming you back for another comfortable stay.

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,631 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (506)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
India
Level 6 Contributor
259 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
Reviewed 12 December 2013

Probably our expectations were very high because it's a Trident but we honestly thought that it's a very average property.
We walked in to the hotel around 4 PM and thought of staying back for a night as going to town was impossible in peak hour traffic.
Check in: Staff was polite but check in could have been faster. Took 15-20 minutes easily and there was no one else checking in at that time.
Room: Good size, average interiors, ok bed, had a good night sleep. That's it. Nothing more, nothing less as it's not one of those rooms you would remember (except for the automatic curtains). Sofitel next door has better quality rooms with plush interiors etc.
Bathroom: Good size, lovely toiletries of good quality. Left us smiling.
Breakfast: Service and food quality was good. A beautiful spread and the staff was cordial enough to accommodate us when we entered at the very last minute before they were wrapping up.

Concierge: A little slow , I must say. Tried to order flowers but both times, they took more than 20 minutes to confirm if it's possible or not. Ended up cancelling as you can't wait that long.
Overall stay: Average. For us, the hotel didn't have anything that we may remember and hence come back for it.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gary25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, 17 December 2013
Dear Trip Advisor Member,

Thank you for sharing your constructive and detailed feedback on Trident, Bandra Kurla, Mumbai which acts as a learning tool in our constant endeavour to exceed guest expectations.

I have shared your compliments for our Kama brand of toiletries and the quality of food and service at O22, our all day dining restaurant with the team. They are delighted to learn that they could live up to your expectations.

I do regret to note the slow service experience you had with check-in as well as concierge assistance. Please accept my apologies for the inconvenience this caused you and do give us another opportunity to showcase an improvement in this regard.

You could also write to me directly at GeneralManager.BandraKurla@TridentHotels.com so that I can better understand your comments and then take appropriate action to address them.

We look forward to hearing from you and being of service soon.

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level 5 Contributor
59 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 11 December 2013

During rush hour traffic it took me around 30 minutes to get to the hotel which isn't that far from the airport, but traffic moved at a snail pace. The pre-paid taxi from the airport costs about Rs. 450. The hotel is by the US consulate. There was a lot of construction going on in the area and quite a few businesses, so if you're a tourist you may want to stay at the Trident Nariman Point. The rooms were modern, clean, and bright. I ate at the Italian restaurant, which was better than most Italian places in India. Overall I had a pleasant stay.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brianonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, 17 December 2013
Dear Trip Advisor Member,

Thank you for taking the time to post your review about your experience at Trident, Bandra Kurla, Mumbai.

We are located in Bandra Kurla Complex, which is the new business district of Mumbai with quite a few commercial and office spaces around us. The main shopping and entertainment hub of Bandra is just 15 minutes away by car, while Phoenix Market City, one of the largest malls in Mumbai, is just a 10 minutes drive from the hotel. You can also contact the concierge on your next visit who will be glad to assist you with tourist activities in and around the area.

Your compliments for Botticino, our Italian speciality restaurant have been received with delight by the kitchen team.

We look forward to being at your service not only for your business needs but also for your leisure travels in future.

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level 5 Contributor
86 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 10 December 2013

The speakers at the Times Literary Carnival were put up in this hotel for the Dec 2013 event. The rooms were excellent - the quiet and black out curtains make for good sleep. I love the Trident's Kama products. The breakfasts were magnificent though I ate only the Indian veg. The location means you'll need transport though you could walk to nearby restaurants such as Masala Library (also worth a visit) but it's a fairly quick journey to the airport and to Bandra. My only gripe is that I hate paying for wifi - even if it's not expensive.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank baribegum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, 13 December 2013
Dear Trip Advisor Member,

It is a pleasure to receive your comments and review on Trident, Bandra Kurla, Mumbai.

Your compliments for our room, our Kama products, our breakfast spread and our services have been shared with the team, for whom they will be a great source of delight.

With regard to your comment about complimentary internet, I understand that some international chains have taken a decision to either reduce or completely remove internet access charges, most Indian hotel companies including ours, still have an internet access charge due to the service provider costs involved. The price we charge is in line with most hotels in the city and across our hotels. However, I will keep your feedback on record for when we next review the pricing structure.

We await your early return for another memorable stay.

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 December 2013

This was our first trip to India. Coming from sri lanka, a super tourist destination, i never thought the service would be as good, but i was pleasently surprised. Although security was tight, each staff member was very friendly, attentive and efficient.. attending to all our needs.
The rooms are super cozy and clean... we were here on business hence didnt have much time to dine at the indian and italian restaurants in the hotel but the in-room dining experience was awesome with a wide variety and fast service.. they would call you if they were getting 5 mins late..
We even received complimentary gifts from the management by simply noticing our eating habits and how we keep our stuff.. i received a vanity pouch cos clearly i had alot of stuff lying everywhere. My friends received jewellery boxes and spectacle cases.
I would definitely recommend this place to anyone.. this is a very good business hotel.. plenty of power sockets available to charge your laptops, phones etc..

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Taniamunasinghe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, 13 December 2013
Dear Trip Advisor Member,

Thank you for taking the time to share your appreciation of Trident, Bandra Kurla, Mumbai on Trip Advisor.

We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver the same to you. I definitely will pass on your compliments to the team.

Your praise and recommendation of our hotel is a huge inspiration for the team in their endeavour to exceed guest expectations.

We hope to continue delivering truly awesome service on all your future stays with us.

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
inida
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 December 2013

Was there in the month of november for a family wedding. Though hotel categories as business hotel but was amazed by there hospitality. Had a wonderful event not a single complaint from our guests staying in house. Very alert staff always ready to listen to you with a smile. Great food prepared by the chefs. Wonderful experience.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kapooranu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, 13 December 2013
Dear Trip Advisor Member,

Greetings from Trident, Bandra Kurla, Mumbai!

Our endeavour at the hotel is to provide best-in-class service to our guests and we are glad to learn that we could create a comfortable 5 star experience for you during the wedding.

Your words of praise have been shared with the team and will act as a source of inspiration and motivation for us.

Your compliments for the food have been gratefully received by the kitchen team.

We hope to be of service soon.

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muscat, Oman
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 December 2013

I stayed for 2 nights and hotel is too good for business travel in central Mumbai area. Both airports are very nearby with good hotel pick up facilities. But may not be good for family holidaying as location is in the business district only and away from shops. But taxis are available on call. Restaurant and food are good. Staff are cordial and friendly.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arjo1709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BandraKurla-Trident, General Manager at Trident, Bandra Kurla, Mumbai, responded to this review, 13 December 2013
Dear Trip Advisor Member,

We appreciate receiving your review on Trip Advisor after your recent stay at Trident, Bandra Kurla, Mumbai.

The team at the hotel is delighted to know that you left with a positive impression of our hotel and our services.

We are located in the new emerging financial district of Mumbai and are situated at a distance from the hustle and bustle of downtown Mumbai, yet there are places nearby where you can go to wind down. Please contact the concierge on your next visit who will be glad to assist you in the matter.

We look forward to being at your service not only for your business needs but also for your leisure travels in future.

Warm regards,

Visheshwar Raj Singh
General Manager, Trident, Bandra Kurla, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trident, Bandra Kurla, Mumbai

Property: Trident, Bandra Kurla, Mumbai
Address: C-56, G Block | Bandra Kurla Complex, Mumbai (Bombay) 400051, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Mumbai (Bombay)
#9 Luxury Hotel in Mumbai (Bombay)
#21 Business Hotel in Mumbai (Bombay)
#21 Family Hotel in Mumbai (Bombay)
#28 Romantic Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Trident, Bandra Kurla, Mumbai 5*
Number of rooms: 436
Official Description (provided by the hotel):
Trident, Bandra Kurla is an elegant sanctuary located in the heart of the financial and commercial district of North Mumbai.It is in close proximity to leading financial institutions as well as pharmaceutical and information technology companies within the Bandra Kurla Complex.The hotel offers 436 well appointed guest rooms with a host of facilities for business and leisure. Trident, Bandra Kurla is an ISO 22000:2005 certified hotel. ... more   less 
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Also Known As:
Trident, Bandra Kurla, Mumbai Hotel Mumbai (Bombay)

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