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“Not as good as excepted”
1 of 5 bubbles Review of Waterstones Hotel

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Waterstones Hotel
Ranked #47 of 444 Hotels in Mumbai (Bombay)
Europe
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Not as good as excepted”
1 of 5 bubbles Reviewed 27 April 2014 via mobile

The hotel is very close to the airport. The neighborhood is not very inviting. The lobby looks ok. ( The staff was either friendly nor helpful or service oriented. The room wasn't really clean. All furniture in the room looks used, gave scratches and should be partly replaced. In the bathroom you find mould all over. The worst is the bed. The duvet was dirty as well as mattress ( human fluid!!!). This is totally unacceptable. I'm really surprised about all the good comments here. The hotel is a 3- Hotel....

Stayed April 2014, travelled on business
Helpful?
2 Thank Joern T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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519 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
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  • English first
  • French first
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  • Any
English first
New Delhi
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

Hotel is Simply Amazing… The WOW factor never stops anywhere during the stay. From its entrance to the reception.. to the guest area… Bar & Grill area… Rooms.. everything has a mind of its own with uniqueness. Each floors have different themes associated to their rooms and must say they are superbly build and maintained from inside.

It was definitely one my pleasurable stays in Mumbai. Keep up the good work.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SssAp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mumbai
Level Contributor
182 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
5 of 5 bubbles Reviewed 14 April 2014

I was looking to spend a night with family in or around Mumbai. Just a destressor location with activities for kids .
Landed up at this place after a friend’s recommendation, and as pleasantly surprised. This hotel with adjoining club is an ABSOLUTE OASIS in Mumbai.
I reserved 2 interconnecting rooms, and received what I had requested. Was put on 6th floor, each floor has theme base. Ranging from mountain, rainforest, fire etc. We were on the Glacier theme floor.
Now for the details:
 Location in Andheri east is very accessible
 Large sized rooms, actually much larger than most other hotels ive been to. Rooms are very well designed and are complete with a small sized sofa as well.
 Very contemporary design, with all modern amenities you will expect in a 5star property yet at a lesser price .
 The facilities of pool (HAS TO BE SEEN TO BE BELIVED), tennis etc are of world class standard and are located in adjacent club which is a part of hotel property.
 The games room was excellent, which includes a pool table, carom, table tennis, lots of board games.
 Wonderful library with huge collection of books.
 Food quality was top class for Indian, Chinese and Italian cuisines, the best part was that the dishes were reasonably priced and quantities of portions were large.
On the whole a fantastic place , great food, wonderful pool with sports activities all at world class standards at a good price ……What else do u look for when u check in at a hotel.

Room Tip: All rooms have similar view, choose room based on ur theme preference.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank docviki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dehradun, India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 29 March 2014 via mobile

Very close to CSIA T2 & domestic terminal. Food is delicious and very reasonably priced. Breakfast also have good verity of Indian and continental dishes. Rooms are comfortable and have all amenities. Timely room service and helping staff. They sorted out my Internet connection problem in minutes

Stayed March 2014, travelled on business
Helpful?
Thank nikkyrachit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trivandrum
Level Contributor
103 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 28 March 2014

Very well located for access to the new airport terminal and quite close to the domestic terminal too. Quite spacious rooms and bathrooms. Good service and well maintained. Overall highly recommendable.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GAGTVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 21 March 2014

The best thing about this hotel is that each floor has a different theme for its rooms - marine, tropical, evergreen, fire, mountains and glacier. Its club house is also amazing, IT has a huge Olympic size pool and spa facilities. The service is also good. the proximity to the International airport and the well-connectedness to the new business district makes it a must-stay for business travellers. the rooms are amazing with great interiors. The conference facilities are also great. The restaurants and souvenir shops are affordable and not at all overpriced.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deepali M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 March 2014

All single lady travellers travelling to Mumbai for business or leisure, do go for this property and avail the package which they offer.Nestled in serene surroundings from the hustle-bustle, this is a sheer heaven waiting to be discovered. They have a package for single lady travellers wherein they pamper you to the fullest. I have been staying at this property since 2013 on my business trips and have always availed of this package and been treated royally. They go out of their way to ensure supreme comfort, safety to women. Rooms are very nicely done and clean .
Special mention of the spa and health club. Lakshmi is a superb massuer and Rajendra is great at pedicure and manicure.
Rohan at the reservations has always been a great help.

Room Tip: All rooms have a different theme, glacier, fire, mountains etc. choose the one which you like.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nims15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review, 4 April 2014
Thank you for your glowing feedback about the hotel. Your remarks are a testimony to the team’s endeavor of meeting guest’s expectations time and again. It is praise from Patrons like you that motivates everyone at the Waterstones to go that extra step.
On behalf of my team, I Once again thank you and look forward to welcoming you again in our midst soon.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waterstones Hotel

Property: Waterstones Hotel
Address: | Mumbai International Airport, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Mumbai (Bombay)
#32 Spa Hotel in Mumbai (Bombay)
#39 Luxury Hotel in Mumbai (Bombay)
#45 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Waterstones Hotel 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai

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