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“Great experience”
5 of 5 bubbles Review of Waterstones Hotel

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Waterstones Hotel
Ranked #47 of 444 Hotels in Mumbai (Bombay)
Vancouver, Canada
1 review
“Great experience”
5 of 5 bubbles Reviewed 24 May 2014

I loved my stay at this hotel. Friendly, courteous staff, excellent room and great bathroom, great breakfast choice...I used their spa as well...very clean, great service...what more can one ask for. I will be staying here next time I'm in Mumbai

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jarr06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review, 17 June 2014
Thank you for your glowing feedback about the facilities and services offered. It gives me great joy that we succeeded in making your stay a memorable one . We look forward to welcoming you in our midst again soon and hope to continue being your hotel of choice while in Mumbai.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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519 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Mumbai (Bombay), India
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 23 May 2014

We stayed 3 nights at the Waterstone before our long flight home to Canada and thoroughly enjoyed it. Lounging by the pool, it was hard to believe you were in Mumbai - it was quiet, green and luxurious. The room was well appointed, clean and comfortable. The menus allowed a variety of international cuisine - something for everyone. The hotel is close to both the domestic and international airports. The spa and other facilities at the companion club were relaxing and rejuvenating.

Room Tip: If a suite is within your price range, opt for it. The extra spaceband amenities was perfect for a...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TinLizzieBeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review, 17 June 2014
It is wonderful to know that you enjoyed our unique ambiance & personalized service and that your experience at our little oasis in Mumbai was enjoyable. We thank you for your feedback and look forward to seeing you back at the Waterstones Hotel on your next visit to the city.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

Very pleasantly surprised by this hotel. Booked online, and was not sure how it would be. Stayed there for 3 nights with my better half. The room is really very comfortable, with a big sized bed for two people. The only thing is I would say, the bathroom had a glass wall, which is ok most times, however if you need privacy it can be an issue. Thankfully the bed faces away so it was ok. A great pool area, with all the facilities provided, and they have a selection of restaurants to choose from indoors. We had brunch and lunch at The White Barn good food and comfortable service.

Planning to visit again for birthady weekend trip, to enjoy the the spa treatments!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank ReginaAntony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune, India
1 review
5 of 5 bubbles Reviewed 23 May 2014

Was surprised to know about waterstones after I moved out of Mumbai to Pune.
Excellent hotel in midst of Mumbai
But somehow people are not aware about the existence of hotel
The way leading to the hotel needs to be taken care a bit to enhance the view of the hotel

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anuragbhaskar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
137 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 17 May 2014

I have been to Waterstones on two occasions earlier.
I really liked it back then and came back for a longer stay this time.
This is an absolute oasis in the middle of Mumbai. Away from the bad rushes, it is nestled in a quiet zone and is beautifully self contained.

The food is not much to write home about but the facilities are quite good. The gym and spa are lovely. The servicing is prompt.
The rooms are clean and well maintained. Each floor has a theme such as Rainforest, Glacier, Fire etc and the room colours are themed as such. Nothing loud or disturbing though.

The common sitting areas are beautifully and cozily done in aqua tones. It really feels not too much like a hotel which is brilliant.

Coming to the food, it is really okay. Th breakfast spread is not huge, but I do not think that for a business trip a lavish spread is something you would look for.

The beds are great, the rooms are away from noise so the sleep quality is good.

For taxi services etc, they are quite prompt to arrange from their end if you are okay with the price else they will get you a cool cab which will take you around for a lesser price.

Overall, a very comfortable stay.
Will come back again for sure.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank fali84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune, India
1 review
3 of 5 bubbles Reviewed 13 May 2014

I am surprised to know that they are not providing the free internet, its a shock to me. even small hotels are providing free internet now a days. the fourth floor rooms I didnt like very much.
staff's behaviour is very good.

Room Tip: try to take the rooms on second floor those are good
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sathish38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surat, India
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 7 May 2014

Its been 3 years since I have been staying at the Waterstones (formerly Gordon house) on multiple occasions. But I was disappointed this time. List of food items in buffet breakfast were always too less and nothing great for a vegetarian like me. But it was compensated by cosy beds and awesome ambience of some theme rooms. But this time, I requested to change my room ever since I checked in but the request was not accommodated in 3 days of the stay. Also, they have stopped keeping toiletries like Gillette foam and Stationery kit that was earlier available.

Room Tip: Personally, I love the rooms on glacier floor - if u like simplicity like Apple products. Take fir...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Piyush J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Waterstones Hotel

Property: Waterstones Hotel
Address: | Mumbai International Airport, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Mumbai (Bombay)
#32 Spa Hotel in Mumbai (Bombay)
#39 Luxury Hotel in Mumbai (Bombay)
#45 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Waterstones Hotel 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai

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