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“Best kept secret in Mumbai”
Review of Waterstones Hotel

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Waterstones Hotel
Ranked #35 of 453 Hotels in Mumbai (Bombay)
Reviewed 24 May 2014

This is the second time I stay in Waterstones during my business trip to India. The hotel is truly unique with themed floors and rooms. The visually and spiritual effect is very positive and goes beyond just good presentation. Importantly for me, Waterstones achieves a good balance between a corporate image and a certain intimacy that really creates a warm welcome. The hotel has an excellent range of facilities including spa, pool, salon and gym, as well as restaurant/bar. The quality of each of these is very high in their own right. One of the things that I really appreciated was the airport pick up and drop off service. Mr Suhas and his team do excellent work, with top of the range BMW vehicles and excellent drivers! The staff are very attentive and show genuine enthusiasm for their work. I would not hesitate to recommend the hotel to any traveller!

  • Stayed: May 2014, travelled on business
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Thank DrBrian77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this reviewResponded 17 June 2014

Thank you for your kind words about the hotel and my team members. Your remarks are a testimony to the team’s endeavor of meeting guest’s expectations time and again. It is praise from Patrons like you that motivates everyone at the Waterstones to go that extra step.
On behalf of my team, I Once again thank you and look forward to welcoming you again in our midst soon.

Regards
Gayle Henriques
General Manager

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294 - 300 of 592 reviews

Reviewed 24 May 2014

I loved my stay at this hotel. Friendly, courteous staff, excellent room and great bathroom, great breakfast choice...I used their spa as well...very clean, great service...what more can one ask for. I will be staying here next time I'm in Mumbai

  • Stayed: May 2014, travelled solo
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Thank jarr06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this reviewResponded 17 June 2014

Thank you for your glowing feedback about the facilities and services offered. It gives me great joy that we succeeded in making your stay a memorable one . We look forward to welcoming you in our midst again soon and hope to continue being your hotel of choice while in Mumbai.

Regards
Gayle Henriques
General Manager

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Reviewed 23 May 2014

We stayed 3 nights at the Waterstone before our long flight home to Canada and thoroughly enjoyed it. Lounging by the pool, it was hard to believe you were in Mumbai - it was quiet, green and luxurious. The room was well appointed, clean and comfortable. The menus allowed a variety of international cuisine - something for everyone. The hotel is close to both the domestic and international airports. The spa and other facilities at the companion club were relaxing and rejuvenating.

Room Tip: If a suite is within your price range, opt for it. The extra spaceband amenities was perfect for a...
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  • Stayed: April 2014, travelled as a couple
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Thank TinLizzieBeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this reviewResponded 17 June 2014

It is wonderful to know that you enjoyed our unique ambiance & personalized service and that your experience at our little oasis in Mumbai was enjoyable. We thank you for your feedback and look forward to seeing you back at the Waterstones Hotel on your next visit to the city.

Regards
Gayle Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2014

Very pleasantly surprised by this hotel. Booked online, and was not sure how it would be. Stayed there for 3 nights with my better half. The room is really very comfortable, with a big sized bed for two people. The only thing is I would say, the bathroom had a glass wall, which is ok most times, however if you need privacy it can be an issue. Thankfully the bed faces away so it was ok. A great pool area, with all the facilities provided, and they have a selection of restaurants to choose from indoors. We had brunch and lunch at The White Barn good food and comfortable service.

Planning to visit again for birthady weekend trip, to enjoy the the spa treatments!

  • Stayed: November 2013, travelled as a couple
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Thank ReginaAntony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014

Was surprised to know about waterstones after I moved out of Mumbai to Pune.
Excellent hotel in midst of Mumbai
But somehow people are not aware about the existence of hotel
The way leading to the hotel needs to be taken care a bit to enhance the view of the hotel

  • Stayed: May 2014, travelled on business
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Thank anuragbhaskar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2014

I have been to Waterstones on two occasions earlier.
I really liked it back then and came back for a longer stay this time.
This is an absolute oasis in the middle of Mumbai. Away from the bad rushes, it is nestled in a quiet zone and is beautifully self contained.

The food is not much to write home about but the facilities are quite good. The gym and spa are lovely. The servicing is prompt.
The rooms are clean and well maintained. Each floor has a theme such as Rainforest, Glacier, Fire etc and the room colours are themed as such. Nothing loud or disturbing though.

The common sitting areas are beautifully and cozily done in aqua tones. It really feels not too much like a hotel which is brilliant.

Coming to the food, it is really okay. Th breakfast spread is not huge, but I do not think that for a business trip a lavish spread is something you would look for.

The beds are great, the rooms are away from noise so the sleep quality is good.

For taxi services etc, they are quite prompt to arrange from their end if you are okay with the price else they will get you a cool cab which will take you around for a lesser price.

Overall, a very comfortable stay.
Will come back again for sure.

  • Stayed: May 2014, travelled on business
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Thank fali84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

I am surprised to know that they are not providing the free internet, its a shock to me. even small hotels are providing free internet now a days. the fourth floor rooms I didnt like very much.
staff's behaviour is very good.

Room Tip: try to take the rooms on second floor those are good
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  • Stayed: May 2014, travelled on business
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Thank Sathish38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Waterstones Hotel

Address: | Mumbai International Airport, Mumbai (Bombay) 400059, India (Formerly The Gordon House Suites)
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotel in Mumbai (Bombay)
#29 Spa Hotel in Mumbai (Bombay)
#31 Business Hotel in Mumbai (Bombay)
#45 Family Hotel in Mumbai (Bombay)
Price Range: £73 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Waterstones Hotel 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai

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