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“Pleasant Stay” 4 of 5 bubbles
Review of Keys Hotel Nestor

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Keys Hotel Nestor
Ranked #71 of 440 Hotels in Mumbai (Bombay)
Bengaluru, India
Level Contributor
3 reviews
3 hotel reviews
“Pleasant Stay”
4 of 5 bubbles Reviewed 24 August 2014

I stayed there for a week. I have no qualms. the room service was good. The breakfast had some good variety. The room was comfortable in general.
The cleanliness and hygiene is good. Had a good stay - overall.

  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank CharanTejaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEYSNESTOR, Manager at Keys Hotel Nestor, responded to this review, 30 August 2014
Dear Mr Charan,

Greetings from Hotel Keys Nestor, Mumbai.

We thank you for posting your views on Tripadvisor.

We are glad that your stay at Nestor was a comfortable one.

We look forward to your next visit and wish you all the very best for your future endeavors.

Warm Regards,
Saket More
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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472 reviews from our community

Traveller rating
    151
    165
    99
    32
    25
See reviews for
71
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32
263
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
New Delhi, India
Level Contributor
88 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 bubbles Reviewed 23 August 2014

This was my second visit to Hotel, last year when I stayed for 2 days they gave me a decent room and overall experience was ok, but not this time. I booked a basic category room, unfortunately which was more like a budget hotel room. From good Hotel chain we expect some bare minimum standards which was completely missing. A very ordinary room, Old age tv which takes time in every switch, need to call maintenance for dead inercom, not upto the mark cleanliness, number of patchjob in the room, bathroom, no toiletries part from soap, Elevators under so called renovation etc. And their response would be shamelessly polite "this is what you have booked". It is like they think putting two bed with white bedsheets is all about hotel experience and nothing else. All in all a very ordinary budget hotel experience, doesn't look like I am coming to back to this keys anytime in future.

Room Tip: atleast never opt for their so called basic category, else expect budget hotel
See more room tips
  • Stayed August 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
Thank Ulysses_tags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEYSNESTOR, Manager at Keys Hotel Nestor, responded to this review, 26 August 2014
Dear Guest,

Greetings from Keys Nestor, Mumbai.

Many thanks for posting your feedback on Tripadvisor.

We would like to inform you that Keys is a mid segment brand and we provide basic amenities in the room. The room allotted to you was the one, we received your room reservation for. Front Office did inform you that we can provide higher category room at an additional charge.

Our sincere apologies for the inconvenience caused.

We certainly look forward to another opportunity to serve you in the near future.

Warm Regards,
Saket More
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 22 August 2014

Our stay at Keys Nestor was not pleasant. Rooms were not properly maintained. In my room there were n number of problems. When we entered the room stale smell welcomed us as if room was not used for long and I had to ask for room freshener. Intercom was dead and we had to use lobby phone. Bathroom tap knob was broken . We could use only shower and no tap water. In my brother room cockroach emerged. in all the rooms AC was not effective . in proportionate to room size cooling capacity is inadequate.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sudeepgoyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEYSNESTOR, Manager at Keys Hotel Nestor, responded to this review, 24 August 2014
Dear Sudeep,

Greetings from Keys Nestor, Mumbai.

Many thanks for the feedback posted on Tripadvisor.

We try and ensure that every guest at the Unit has a comfortable stay and sincerely apologize for issues faced by you.

We request another oppurtunity to serve you and look forward to your next visit.

Warm Regards,
Saket More
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nagpur, India
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 17 August 2014 via mobile

I was looking for a place to stay for night close to airport and this hotel came to our rescue, beautiful neat and clean rooms. Nicely done interiors and comfy bed. Polite and understanding staff.

We however did not ate anything during our stay so not sure about food quality.

Thank you Keys Hotel Nestor

Stayed August 2014, travelled as a couple
Helpful?
Thank Gaurav S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEYSNESTOR, Manager at Keys Hotel Nestor, responded to this review, 19 August 2014
Dear Mr Singh,

Greetings from Hotel Keys Nestor, Mumbai.

Thank you for your positive comments for Keys Nestor.
We are glad that the team made your stay comfortable.
Your encouraging comments about the hotel and service provided will help us do better

We look forward to welcome you back soon.

Warm Regards,
Saket More
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
90 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 16 August 2014

Keys Hotel, Nestor is located very conveniently. A crisp, functional business hotel.
The staff exudes youthfulness and are very energetic. The F&B staff are very friendly.
The Exec Chef & his deputy are seen quite often interacting with the guests in the Restaurant- which is a very good sign for a hotel.
The Housekeeping staff only left a bit to be desired. Slow in responding on occasions, but the general upkeep is quite neat & clean.

There seemed to be some renovations on, which would give the hotel some positives in the future.

Room Tip: Stayed once, though for 12 days. But primarily only for night, as all the days were busy outside the...
See more room tips
  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nabhojit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEYSNESTOR, Manager at Keys Hotel Nestor, responded to this review, 19 August 2014
Dear Mr Nabhojit,

Greetings from Hotel Keys Nestor, Mumbai.

Many thanks for posting your feedback on Trip Advisor.

We are glad that the team made your stay comfortable.
Thank you for your detailed feedback of your experience with the F&B staff.

We look forward to welcome you back soon.

Warm Regards,
Saket More
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 13 August 2014

We stayed here in june 2014,for 4 days,had a wonderful experience,rooms were clean and smelling fresh,staff is friendly,Food was good,loved the idea of room service in paper bag and disposable plates,found it quite innovative...Overall enjoyed the stay.All the best to the team... Keep up the good work.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Yogesh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEYSNESTOR, Manager at Keys Hotel Nestor, responded to this review, 15 August 2014
Dear Mr Bansal,

Greetings from Keys Nestor, Mumbai.

Many thanks for posting your feedback on Tripadvisor. We are glad that your stay at Nestor was a comfortable one.

We look forward to your next visit.

Warm Regards,
Saket More
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, Karnataka, India
Level Contributor
230 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 bubbles Reviewed 13 August 2014

Keys Hotel has always been a value for money hotel. The location is very good, close to the Mumbai International Hotel and very convenient for overnight transit stays. The staff are very helpful and ensure the guest is taken care off very well. The only draw back is the room service with very limited spread and if you are late in the night have very few options. Overall a Value for Money hotel in Mumbai.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ramachandran V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KEYSNESTOR, Manager at Keys Hotel Nestor, responded to this review, 15 August 2014
Dear Mr Ramachandran,

Greetings from Hotel Keys Nestor, Mumbai.

Many thanks for your positive comments posted on TripAdvisor.

We are glad that the team made your stay comfortable. Your encouraging comments will help us do better.

We look forward to welcome you back soon.

Warm Regards,
Saket More
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Keys Hotel Nestor

Property: Keys Hotel Nestor
Address: Makhwana Rd, off Military Rd | Marol, Andheri, Mumbai (Bombay) 400059, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #71 of 440 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:3 star — Keys Hotel Nestor 3*
Number of rooms: 131
Official Description (provided by the hotel):
Keys Hotel Nestor is a hotel with 131 Spacious Rooms, ideally located at Andheri East, 2 kms from Mumbai International Airport. The Keys Cafe - the all day dining restaurant offers a choice of Indian and International Cuisine with an option of buffet and a la carte, 24/7 business center facilities makes it convenient to do business and conference rooms can accommodate from 10 to 80 people for a conference in theater style ... more   less 
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