I booked this hotel online because I was flying into Mumbai late at night. However, when I arrived the place was locked and it took a while to get someone to let me in, even though they should have been expecting me. Then I had to wait for the room to be prepared and the AC mended, and even then the room wasn't very clean. Then they expected me to pay in advance and go through all the checkin formalities before going to bed, even though it was the middle of the night and I'd been travelling for 24 hours.
To be fair, the problem was with the staff on duty -- the following day when he found there was a problem, the owner spoke to me on the phone and tried to make amends, and when I checked out they even gave me a Rs500 discount. It could be a very good simple hotel with reasonable prices for Mumbai and a convenient location in a fascinating neighbourhood near to the suburban railway.
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