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“Great hotel!!”

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Novotel Mumbai Juhu Beach
Ranked #79 of 465 Hotels in Mumbai
Reviewed 2 August 2014 via mobile

This is a very good hotel and a great ambassador for the Novotel brand as a whole.

From the moment we arrived, vishal on reception provided genuinely good service with a personal touch that I had not experienced within a larger Indian hotel until then - after a month of traveling through Delhi and Kolkata this was very welcome.

We ate the buffet for both breakfasts and one dinner, with the stuff extremely attentive and delicious each time.

All in all I couldn't fault the hotel, pool area was great to have a relax before a long flight home. The only problem was leaving!

Thankyou!

Stayed: July 2014
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Mumbai J, Director of Sales at Novotel Mumbai Juhu Beach, responded to this reviewResponded 4 August 2014

Dear James C

Namaste from Novotel Mumbai Juhu Beach!

Your valuable feedback regarding your recent stay with us is highly appreciated and the time taken to provide me with these details is of utmost importance to us.

We sincerely appreciate your positive comments about your hotel stay, especially those on Vishal’s helpful nature.

Your appreciation of our breakfast and dinner spread at the Square our all day dining restaurant and your comments on the attentiveness of the team were most appreciative. These are certainly going to be very encouraging and motivating.

Thank you once again and we look forward to welcoming you back to your home in Mumbai.

Warm Regards,
Amrita Gujral Sachdev
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,026 - 1,032 of 2,030 reviews

Reviewed 1 August 2014

I have always praised this property and am a regular at NOVOTEL Juhu, Mumbai. This time it has nosedived COMPLETELY------shameful, they should close down immediately or appoint the Concierge team and F & B team as Senior Managers and Directors because in that entire property these two areas are still impeccable as far as hospitality goes. Details-------I was upgraded to the BEST room in the hotel...Room no. 741-------great view....happiness ended and the nightmare started. The water in the cistern was continuously flowing so when u flushed it would be empty. Called the technician---he corrected it...the whole day I was not in the room......at night, it was the same story but one was too tired.....morning again it was the same story...again got it repaired and next morning it was again back to square one. Another thing, the drainage of water was pathetic....one took a shower and the ankles would be covered in the same dirty water. Called for the Manager Housekeeping...they said he is not available....man named Ketan.....nobody had the decency to call back and check if the problem had been resolved!!! All 4 days the Guest Relations "Manager" was not to be seen...this after sending messages that I wanted to meet her...she is in a meeting, she is in the back office, she is yet to reach....but the said lady DID NOT GET BACK EVEN ONCE!!!!! As an asst. Manager, she was very helpful and she would be in the lobby------please come down to earth and not be puffed up with your self importance....it seems that Ms Assumption thinks that by upgrading a room, she has done some massive charity.....well that was the attitude......Ma'am, the standard room per night sets a guest back by Rs.7400/- in case you are not aware. I also called on her mobile....she did not take the call and worse did not bother to call back!!!!! Maybe the entire so called senior lot should be sent to a TAJ property to understand hospitality and get trained in courtesy, efficiency, warmth or maybe they can take lessons from the ever smiling Concierge staff like Allwyn and Prafull or from F & B like Shreyas, Varzevahn, Babaji, Neha, Shweta, Abheek, Kumar, Chef Devender. I think this crashing is because the good Jean-Pierre is going away because when he was actively involved all these so called "Managers" could be seen walking around the lobby doing their jobs. Now, I saw a sullen Director, do not know him, I found out that his name is Shakti...he makes no effort to welcome a guest to the hotel, no smile....no "Manager" wants to know if a guest is comfortable....ha...how will they know, they are all in the back office.....maybe inventing awesome Nuclear Devices!!!!!! Okay, icing on the cake....on Wednesday evening...30th July...I was passing through the Square to Sampan....the corner was smelling of URINE....I pointed it out to Neha who said that because of the rains some pipe may have overflowed...not her fault...hellooo "Managers" are you not supposed to be walking all over your propertry looking out for any problems or you are paid to wear those suits and sit in the "back offices"????? Neha sprayed some freshener and by the time I returned, the smell was gone...ROCKET SCIENCE "MANAGERS"
Hope the new GM removes these so called "Managers" who do not believe in working and are frankly disinterested. A good Manager would personally check each and every room and ensure that everything is in working order. TRAVELLERS KEEP AWAY FROM NOVOTEL.......SUCH A BAD EXPERIENCE NEVER AGAIN..... they have misbehaved with a loyal, regular ACCOR member who will NOT renew the membership....what about first timers...BEWARE

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank inasathe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Mumbai J, Director of Sales at Novotel Mumbai Juhu Beach, responded to this reviewResponded 2 August 2014

Dear inasathe

Namaste from Novotel Mumbai Juhu Beach!

Thank you very much for taking the time to give us your feedback regarding your recent stay with us. Your comments are valuable and essential to ensure that the services we provide maintain and enhance the proud reputation that is synonymous with the Novotel brand.

It was therefore very concerning to learn that we did not meet your expectations. Please accept our sincere apology and let me assure you that this is very much an isolated incident and in no way indicative of the service that is provided by the hotel.

Although a large hotel operation, guest satisfaction is a high priority for us, an area that we repeatedly train on and follow up, in an effort to sustain a high level of service throughout the hotel allowing travelers such as you to have a pleasant, productive and hustle free stay.

On a positive note we were pleased to learn that you I was glad to hear that you received a positive experience with the services provided by our Concierge and Food & Beverage teams these are certainly going to be very encouraging and motivating especially for the Teams.

Thank you once again, it is only feedback such as yours that allows us to further meet and exceeds our guest expectations. I would like to assure you that we are committed to ensuring that your next visit will be a memorable one and that Novotel Mumbai Juhu Beach becomes your preferred residence in Mumbai.

We truly value your patronage and look forward to welcoming you as our guest on your next visit to the city.

Warm Regards,
Amrita Gujral Sachdev
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

I stayed in this hotel for two nights. Everything was great.
Breakfast, dinner.
We have nothing but praise for this hotel.
It is close to the airport.
The staff was very friendly and helpful. I will surely come to this hotel again.

Stayed: July 2014, travelled on business
1  Thank loliasmeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Mumbai J, Director of Sales at Novotel Mumbai Juhu Beach, responded to this reviewResponded 2 August 2014

Dear Lolismeet

Namaste from Novotel Mumbai Juhu Beach!

We thank you for taking the time to send us your valuable feedback regarding your recent stay with us.

We are pleased that you enjoyed our lovely idyllic location with the gorgeous views of the Arabian Sea and sincerely appreciate your positive comments about your hotel stay especially breakfast and dinner service.

I would also like to thank you for your recognition of the helpful nature of our team. These are certainly going to be very encouraging and motivating especially for the Team.

Once again thank you very much we look forward to welcoming you back to your home in Mumbai.

Warm Regards,
Amrita Gujral Sachdev
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014 via mobile

Stayed in in July on a Business / family trip to mumbai. The driver was soft spoken and well mannere.
The room was fresh, clean and well made up.
The laundry service, house keeping, breakfast service, and everything was just superb.

Overall it was one of the most wonderful hotel experience and I did recommend it to all kind. travelers, ofcourse if it fits the wallet ;)

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank sekhon33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Mumbai J, Director of Sales at Novotel Mumbai Juhu Beach, responded to this reviewResponded 2 August 2014

Dear sekhon33

Namaste from Novotel Mumbai Juhu Beach!

I was glad to hear that you enjoyed many of the facilities and services provided by the hotel and would like to thank you for your positive comments about your experience specially our driver, laundry, housekeeping and breakfast services. These are certainly going to be very encouraging and motivating especially for the Teams. It is always reassuring to learn that our efforts are being noted by those whom we count on the most, "our guests".

Thank you once again for your patronage of Novotel Mumbai Juhu Beach. We hope to be of service to you again in the not too distant future.

Warm Regards,
Amrita Gujral Sachdev
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

Quite an average experience. Had booked for three nights initially and ended up checking out after just one night. Air conditioning was not working properly in the lobby. Lobby area was too noisy. Room was not ready on arrival. Room preference was not taken into consideration (even after repeated requests). Sleep quality was good though you can hear sound from other rooms occasionally. Did not visit any of the restaurants. Location is really great. In room service is good as well. The restaurant outside on the beach is supposed to be quite good and looked inviting, but was unable to try it out.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Service
2  Thank karljerome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Mumbai J, Director of Sales at Novotel Mumbai Juhu Beach, responded to this reviewResponded 28 July 2014

Dear karljerome

Namaste from Novotel Mumbai Juhu Beach!

Thank you very much for taking the time to give us your feedback regarding your recent stay with us. Your comments are valuable and essential to ensure that the services we provide maintain and enhance the proud reputation that is synonymous with the Novotel brand.

It was therefore very concerning to learn that we did not meet your expectations. Please accept our sincere apology and let me assure you that this is very much an isolated incident and in no way indicative of the service that is provided by the hotel. Guest satisfaction is a high priority for us, an area that we repeatedly train on and follow up, in an effort to sustain a high level of service throughout the hotel.

On a positive note, we are happy that you enjoyed our location. I would also definitely recommend our restaurants. We have the Square, our all day dining restaurant that serves a mélange of Pan Indian and world cuisine, Sampan serves delicious Chinese cuisine hand-crafted by our chefs, Bageecha our seasonal, terrace restaurant, featuring the forgotten recipes of ancient India, Olio our Italian restaurant featuring authentic Italian menus and Gada da Vida our chic sea Lounge where you can enjoy the view of the Arabian Sea while sipping a cocktail.

Once again thank you for your feedback. We truly value your patronage and look forward to welcoming you and your family as our guest on your next visit to the city.

Warm Regards,
Amrita Gujral Sachdev
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

Hotel as name suggest is on Juhu Beach though main beach area is 1-2 Km walk across the beach .It is good Business Hotel however remember to negotiate and get few deals from them .You must ask for Beach facing rooms. Try to upgrade your room to club room on upper floors which are better rooms with better services (apt if you are on exclusive business trip) .They shall give access to the lounge which is very well organized and offer excellent view.You can arrange your meetings ,interviews etc. with complimentary wifi ,tea ,snacks (in some fixed evening time) which is very convenient . Iskcon temple and some nice restaurants are nearby . Typical Novotel ,good for business trips .Yes shall come again but may avoid for family trips ,get together etc .

Room Tip: must ask for beach facing rooms and if possible try to upgrade to club rooms in upper floors.
See more room tips
  • Stayed: August 2013, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Rakeshranjan79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Mumbai J, Director of Sales at Novotel Mumbai Juhu Beach, responded to this reviewResponded 28 July 2014

Dear Rakeshranjan790

Namaste from Novotel Mumbai Juhu Beach!

We thank you for taking the time to send us your valuable feedback regarding your recent stay with us.

We are pleased that you enjoyed our lovely idyllic location with the gorgeous views of the Arabian Sea and sincerely appreciate your positive comments about your hotel stay. We at Novotel Mumbai Juhu Beach are always at your service.

I would like to confirm that an upgrade to our Executive floor at a minimal charge could entitle you to many add on benefits.

While we cater to the needs of a business traveler we also keep in mind families visiting us. We offer complimentary accommodation and breakfast for up to 2 children under the age of 16 sharing the room either with their parents or grandparents. There is a special designated kid’s play area in the lobby which has an xbox and several games for children to use.

Once again thank you very much for your positive comments. We look forward to welcoming you and your family back to your home in Mumbai.

Warm Regards,
Amrita Gujral Sachdev
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

We stayed at the Novotel for six days in April 2014 to attend a wedding - which took place in and around the hotel - and we had a wonderful experience. The hotel is in a great beachfront location with cooling breezes from the Arabian Sea. In particular, we found the concierge staff very helpful. They arranged transportation etc. for us, but they also recommended and then helped us coordinate several projects with a local tailor who proved to be invaluable. Our room OK - basic and comfortable. We stayed on one of the Executive floors, at some extra cost, but the service and quality of the food and drinks in the included Lounge on the 7th Floor made it worthwhile.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Service
1  Thank DMcFaull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Mumbai J, Director of Sales at Novotel Mumbai Juhu Beach, responded to this reviewResponded 25 July 2014

Dear DMcFaull

Namaste from Novotel Mumbai Juhu Beach!

We thank you for taking the time to send us your valuable feedback regarding your recent stay with us.

We sincerely appreciate your positive comments about the hotel stay and were pleased to hear that you enjoyed our lovely idyllic location with the gorgeous views of the Arabian Sea.

I would also like to thank you for your recognition of our team at the Concierge. These are certainly going to be very encouraging and motivating especially for the Team.

Once again thank you very much for your positive comments. We look forward to welcoming you back to your home in Mumbai.

Warm Regards,
Amrita Gujral Sachdev
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Mumbai Juhu Beach

Address: Balraj Sahani Marg | Juhu Beach, Mumbai 400 049, India
Region: India > Maharashtra > Mumbai > Juhu , Juhu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 On the Beach Hotel in Mumbai
#44 Spa Hotel in Mumbai
#53 Luxury Hotel in Mumbai
#66 Business Hotel in Mumbai
Price Range: £124 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Novotel Mumbai Juhu Beach 5*
Number of rooms: 203
Official Description (provided by the hotel):
Through a consistent top quality offer, Novotel contributes to the well-being of business and leisure travelers alike: spacious rooms with flexible features adapted to both work and relaxation, a balanced choice of food and beverages available around the clock, meeting rooms, friendly, attentive staff, children's play areas, fitness centers and places to relax. With a gorgeous view of the Arabian Sea and located in the cultural capital of Mumbai, next to the business hub, the hotel's location is idyllic! ... more   less 
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Also Known As:
Novotel Mumbai Juhu Beach Hotel Mumbai (Bombay)

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