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“Great location...”

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Novotel Mumbai Juhu Beach
Ranked #75 of 454 Hotels in Mumbai (Bombay)
Mumbai (Bombay), India
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great location...”
Reviewed 6 August 2014

Good hotel at a great location (great sea-view), Rooms were clean and spacious. Courteous and polite staff. Food was also great. The breakfast buffet was awesome with a great, diverse spread. We had a business conference there, the banquet facilities were good too.

Room Tip: Ask for sea-facing rooms
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank rudra_rocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Mumbai J, Director of Sales at Novotel Mumbai Juhu Beach, responded to this review, 13 August 2014
Dear rudra_rocks

Namaste from Novotel Mumbai Juhu Beach!

We are happy that you enjoyed our lovely idyllic location with the gorgeous views of the Arabian Sea along with the many facilities and services provided by us especially, our team members.

Your comments on the food and the banqueting facilities were also appreciated. We greatly value feedback such as yours as it helps to further meet and exceed the expectations of our guests.

Once again thank you very much for your positive comments. We look forward to welcoming you back to your home in Mumbai.

Warm Regards,
Amrita Gujral Sachdev
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,932 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (474)
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MUMBAI
Level 5 Contributor
77 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 August 2014

Stayed here for a night. Check in was fine and we even got an upgrade, but the staff didn't feel as inviting as some of the other Accor properties that I have stayed in. That being said, they were still courteous and informative.

First stayed here a little over three years ago and the rooms have seen some better days. There is definite ageing on the woodwork and they could soon require some renovation work in the rooms. The beds were nice and comfy though, which was nice. They also sent a cake to our room as it was my wife's birthday, which was a nice gesture.

HOWEVER, I couldn't get much sleep. It's not something that I can blame the hotel for though, as the occupants of the adjoining room were really loud and seemed to be having a get together of some sort. Turns out that the crew from Indigo Airlines is put up at the hotel as well, and we were unfortunate to get the room next to a particularly loud batch.

We had to call the reception at 2:30am to get to quiet down....and then again at 7:30 in the morning! To make things worse, I was woken up by constant ringing of the doorbell in the morning. It turned out to be hotel guest, who couldn't figure out how to use her hotel card key! I decided to help her out anyway (she didn't even bother to say thank you).

The hotel is located right on the beach and the he lounge on the ground floor gets busy every evening. So it's a nice place to stay, and I'll probably plan another stay someday.

Room Tip: For a good night's sleep do ask the reception to give you rooms as far away from the crew rooms...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Dhruv S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Mumbai J, Director of Sales at Novotel Mumbai Juhu Beach, responded to this review, 4 August 2014
Dear Dhruv S

Namaste from Novotel Mumbai Juhu Beach!

We are pleased to hear that you enjoyed many of the facilities provided by the hotel and a bit concerned that our service did not meet your expectations. Please accept our sincere apology and let me assure you that this is in no way indicative of the service that is provided by the hotel.

Although a large hotel operation, guest satisfaction is a high priority for us, an area that we repeatedly train on and follow up, in an effort to sustain a high level of service throughout the hotel allowing travelers such as you to have a pleasant, productive and hustle free stay.

Once again thank you very much for your positive comments; we look forward to welcoming you back to your home in Mumbai.

Warm Regards,
Amrita Gujral Sachdev
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
1 review
Reviewed 2 August 2014

I stayed at this property in the last week of July for two nights. Had a wonderful experience throughout. Was made to feel welcome at the reception and got a nice hot supper even though was late to check-in. The staff was courteous and polite . Even though it was raining heavily the travel desk ensured that I got by day car on time and I could do my business meets on time. I am not used to the Mumbai rains and caught a bit of a cold through my day. The room service recommended a hot licorice brew when I mentioned my condition and I really felt good after consuming it. Really a very thoughtful gesture on their part.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank macisback2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Mumbai J, Director of Sales at Novotel Mumbai Juhu Beach, responded to this review, 4 August 2014
Dear macisback2014

Namaste from Novotel Mumbai Juhu Beach!

We are pleased to hear that you enjoyed many of the facilities and services provided by the hotel and were glad that we were able to take of you during you visit to Mumbai.

Once again thank you very much for your positive comments; we look forward to welcoming you back to your home in Mumbai.

Warm Regards,
Amrita Gujral Sachdev
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kota, India
1 review
Reviewed 2 August 2014

The property is located at a fabolous location..the staff make it even more fantastic...The rooms are spacious and clean and the food is delecious...A place for relaxation and fun..The heart of Juhu...the place where my kids die to go to....I will recommend it to all my pals...cheers To the staff of novotel...Chao

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank surendrkumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Mumbai J, Director of Sales at Novotel Mumbai Juhu Beach, responded to this review, 4 August 2014
Dear surendrkumar

Namaste from Novotel Mumbai Juhu Beach!

We are happy that you enjoyed our lovely idyllic location with the gorgeous views of the Arabian Sea along with the many facilities and services provided by us.

Once again thank you very much for your positive comments. We look forward to welcoming you and your family back to your home in Mumbai.

Warm Regards,
Amrita Gujral Sachdev
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
Reviewed 2 August 2014

Hotel us beautiful...staff is very courtesous and helpful...got my room super quick and super clean. The manager at the lobby was very professional i think he was mr.ritesh. knowing that i was unwell the cleaning staff took extra care and made ny stay safe and secure...seriously Heavan in earth

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amakarand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Mumbai J, Director of Sales at Novotel Mumbai Juhu Beach, responded to this review, 4 August 2014
Dear amakarand

Namaste from Novotel Mumbai Juhu Beach!

Thank you for your valuable feedback regarding your recent stay

We are pleased to hear that you enjoyed many of the facilities and services provided by us especially, the help provided by Ritesh at the front desk and our Housekeeping team. We greatly value feedback such as yours helps to further meet and exceed the expectations of our guests.

Hope that you are feeling much better now and hope to be of service to you again in the not too distant future.

Warm Regards,
Amrita Gujral Sachdev
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
1 review
Reviewed 2 August 2014

My stay at novotel Mumbai was wonderful....I got my room fast and it was clean and had a great. View of the sea...the service was prompt and staff was friendly and helpful...I would definitely like to stay at novotel on future trips

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miloni123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Mumbai J, Director of Sales at Novotel Mumbai Juhu Beach, responded to this review, 4 August 2014
Dear miloni123

Namaste from Novotel Mumbai Juhu Beach!

We thank you for taking the time to send us your valuable feedback regarding your recent stay with us.

We are pleased that you enjoyed our lovely idyllic location with the gorgeous views of the Arabian Sea. I would also like to thank you for your recognition of the prompt service and the friendliness and helpful nature of our team members. These are certainly going to be very encouraging and motivating especially for the Team.

Once again thank you very much we look forward to welcoming you back to your home in Mumbai.

Warm Regards,
Amrita Gujral Sachdev
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 August 2014 via mobile

This is a very good hotel and a great ambassador for the Novotel brand as a whole.

From the moment we arrived, vishal on reception provided genuinely good service with a personal touch that I had not experienced within a larger Indian hotel until then - after a month of traveling through Delhi and Kolkata this was very welcome.

We ate the buffet for both breakfasts and one dinner, with the stuff extremely attentive and delicious each time.

All in all I couldn't fault the hotel, pool area was great to have a relax before a long flight home. The only problem was leaving!

Thankyou!

Stayed July 2014
Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Mumbai J, Director of Sales at Novotel Mumbai Juhu Beach, responded to this review, 4 August 2014
Dear James C

Namaste from Novotel Mumbai Juhu Beach!

Your valuable feedback regarding your recent stay with us is highly appreciated and the time taken to provide me with these details is of utmost importance to us.

We sincerely appreciate your positive comments about your hotel stay, especially those on Vishal’s helpful nature.

Your appreciation of our breakfast and dinner spread at the Square our all day dining restaurant and your comments on the attentiveness of the team were most appreciative. These are certainly going to be very encouraging and motivating.

Thank you once again and we look forward to welcoming you back to your home in Mumbai.

Warm Regards,
Amrita Gujral Sachdev
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Mumbai Juhu Beach

Property: Novotel Mumbai Juhu Beach
Address: Balraj Sahani Marg | Juhu Beach, Mumbai (Bombay) 400049, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Mumbai (Bombay)
#42 Spa Hotel in Mumbai (Bombay)
#52 Luxury Hotel in Mumbai (Bombay)
#67 Business Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Novotel Mumbai Juhu Beach 5*
Number of rooms: 203
Official Description (provided by the hotel):
Through a consistent top quality offer, Novotel contributes to the well-being of business and leisure travelers alike: spacious rooms with flexible features adapted to both work and relaxation, a balanced choice of food and beverages available around the clock, meeting rooms, friendly, attentive staff, children's play areas, fitness centers and places to relax. With a gorgeous view of the Arabian Sea and located in the cultural capital of Mumbai, next to the business hub, the hotel's location is idyllic! ... more   less 
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Also Known As:
Novotel Mumbai Juhu Beach Hotel Mumbai (Bombay)

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