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“A good brand but a mixed experience”

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Holiday Inn Mumbai International Airport
Ranked #36 of 454 Hotels in Mumbai (Bombay)
New Delhi, India
Level 5 Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“A good brand but a mixed experience”
Reviewed 24 January 2012

From experience, the brand name has always spelt luxury, so was naturally expecting high standards. Ambience was nice, so was the service at the front desk. Was a wee bit disappointed when the bell boys tried negotiating for a private car hire, by mentioning non-availability of a hotel car! Was also given a room stinking of tobacco after being told it's a non-smoking one. The tout problem could sully the hotel's reputation. Room service quite tardy. All in all, a mixed experience, made worse by the state of approach roads, thanks to Mumbai's MRTS construction.

Room Tip: Don't keep high expectations!
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  • Stayed January 2012, travelled on business
    • Service
Helpful?
1 Thank sidnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarryThaliwal, Manager at Holiday Inn Mumbai International Airport, responded to this review, 24 March 2012
At the onset, thank you for taking the time and sharing your feedback with us. As shared by you about the tobacco smell in the room, we would like to apologize for the same. We assure you that this is not our regular standard of service and product, and the issue has been taken up strongly with the team related. With regard to the private car hire, the hotel does have a fleet of cars, but sometimes due to busy schedule, the concierge suggests private car hires as a second option to the guests. We hope this will not deter you from visiting us in the near future as we would like to welcome you again.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (332)
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South Africa
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 January 2012

I had a 2 night stopover in Mumbai and opted to use this hotel. The interior of the hotel is crisp and very modern. It is very business orientated and has well laid out pause areas to conduct meetings / have coffee. Meals were top notch, including room service which has a selection of western cuisine to choose from. Internet in the room was free and fastRoom itself modern, clean and exceptionally comfortable. Would highy recommend this hotel to the business traveler. It is less than 10 mins from Mumbai airport.

Room Tip: Try get a room facing away from the overpass. However, rooms are well noise insulated
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SaffyOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 29 December 2012
Thank you for your feedback. We are glad that you've had a great experience at the Holiday Inn Mumbai. We look forward to welcoming you back soon.

Best regards

Oppenheimer Pinto e Fernandez
General Manager
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gagret,himachal
2 reviews
Reviewed 17 January 2012

Located close to the international airport, reasonably clean rooms and reasonably good service.but in a very busy area. At the moment there is metro under construction next to the location that creates noise 24hrs

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bhaveshjaswal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 29 December 2012
Thank you for staying with us. We look forward to welcoming you back on your next visit to Mumbai.

Best regards

Oppenheimer Pinto e Fernandez
General Manager
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baroda
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 January 2012

I had checked in on the 29th of Dec and had a stay for one day the check in was very smooth, as it was my second stay the check in staff gave me an up grade from the deluxe room to a executive room. The rooms were clean and decor was good with good lighting . The food quality was very good both at lunch and dinner time. The staff was very coperative. The stay was quite comfortable and would look forward to stay it's value for money.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anandbaroda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 29 December 2012
Thank you for taking the time in sharing your feedback with us. We are glad that you have had a pleasant stay with us.

We look forward to your next visit.

Best regards
Oppenheimer Pinto e Fernandez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
61 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 14 January 2012

I stayed here for 2 nights. The staff were fantastic, really helpful and friendly. Excellent breakfast included in the package, and for an additional 1500INR per night I received full internet access for the duration of my stay, entry into the executive lounge each night for drinks & nibbles, it was really cool!

The rooftop pool was lovely, clean & well kept and the gym has awesome equipment.

THe only setback is its a good 30 mins to any decent shopping area, but don't let that put you off!

  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeeMc15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 29 December 2012
Thank you for your feedback and above all for appreciating the hotels product and services. We are glad that you have had a pleasant stay with us.

Best regards
Oppenheimer Pinto e Fernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 5 Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 January 2012

Stayed at this hotel twice in December for 1 nite only each time as was in transit. Great hotel. There is construction nearby but once in the hotel, seems you are far away from that. Everything inside is immaculate and rooms are clean, good and comfortable. The restaurant is equally as good. And beside, I think it's great value for money as well. Has a nice rooftop pool as well. can't fault this hotel. 5*'s earned well. Hope it is maintained. Will return again when in Mumbai.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peekmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 29 December 2012
Thank you for sharing your feedback. It is very thoughtful of you to convey your satisfaction for the product and services rendered by Holiday Inn Mumbai.

We look forward to your next visit.

Best regards
Oppenheimer Pinto e Fernandez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 11 January 2012

Holiday INN , Mumbai is located on one of the busiest cross roads in mumbai, Saki Naka in Andheri ( East ). It is situated at a distance of 15 mind from the Airport. But because of the traffic, it may take upto 40 mins during peak hours. The rooms are comfortable and are good value for money if you have a corporate tie-up. I am not sure on the tariffs for non-corporate customers. Do not expect a good view from your windows as it is amidst a busy street, a residential complex and a Metro rail line. There is only one restaurant at the moment which also acts as a coffee shop. There is one bar which is comparatively small as compared to big hotels in Andheri. The food is good and surprisingly has a exciting menu like the Mini Vada Pav and the two feet chaat. It is Ideal for a medium key affair where in you have work around the suburbs. Please do get enroll in their priority reward program.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nidheshs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Mumbai International Airport

Property: Holiday Inn Mumbai International Airport
Address: Sakinaka Junction, Andheri Kurla Rd | Andheri East, Mumbai (Bombay) 400072, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#19 Family Hotel in Mumbai (Bombay)
#24 Romantic Hotel in Mumbai (Bombay)
#26 Business Hotel in Mumbai (Bombay)
#28 Spa Hotel in Mumbai (Bombay)
#30 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Mumbai International Airport 4*
Number of rooms: 245
Official Description (provided by the hotel):
Holiday Inn Mumbai International Airport is the first refreshed Holiday Inn in India. This 245 room hotel is located amidst North Mumbai’s commercial hub and is 1.2 kms from the International and 5 kms from the Domestic airports. Hotel facilities include a Rooftop infinity pool, Business Centre, an Executive Lounge, Gymnasium and Spa. For conference and banqueting facilities there is a grand Ballroom which accommodates 500 guests and 4 smaller meeting rooms equipped with superior technology. Sky Terrace is an open air roof top venue for that perfect evening gathering. On offer is a choice of dining options: Saptami - an all day dining restaurant featuring live counters, Saptami Express – offers fresh deli specialties, 72 – a chic lounge bar and 24 hour Room Service. ... more   less 
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Also Known As:
Holiday Inn Mumbai International Airport Hotel Mumbai (Bombay)

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